Cranky on the Web (September 30 – October 4)

In the Trenches: Taking the BlameIntuit Small Business Blog
When things go wrong in our business, it’s often not our fault. Sometimes we shoulder the blame and other times we don’t. In general, we do what’s best for our client.

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1 Comment on "Cranky on the Web (September 30 – October 4)"

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David SF eastbay

If a traveler gets mad at you over the phone you need to remember that if they were face to face with you they wouldn’t act the same way, and yes something you are the only person they can be mad to even if they know it’s not your fault.

When dealing with the public you just have to grin and bare it as the saying goes.