Cranky on the Web (June 10 – 14)

Last week I didn’t write for any other publications because of my Korea trip. But I’m back as usual this week.

This Is Where Your In-Flight Meals Grow: A Photo Tour of Korean Air’s FarmConde Nast Daily Traveler
I was lucky enough to have an in-depth look at Je-dong Farm where Korean Air grows food for its premium passengers. According to Korean, I was the first member of the foreign media allowed to visit the farm. This is a slideshow of my visit.

In the Trenches: Updating Our Training MaterialsIntuit Small Business Blog
We’re bringing on a new concierge, and it has become clear that our training materials need some help.


3 Responses to Cranky on the Web (June 10 – 14)

  1. Ed Kelty says:

    The story on Korean Air’s farm was unique. You are the first to report on this special operation not duplicated by other airlines.

    In regard to operational manuals: they are necessary for your employees to review when they can not immediately contact you, but also to make sure you are all on the same page.

  2. I have flown many times over the years with KAL. Both First Class and Main Cabin. The service on board was very good. The food selection was not really my cup of tea.

    The main reason I stopped using KAL when flying to Asia was the series of air accidents caused by “Pilot Error”. That doesn’t even address the sloppy navagation error which led to the shooting down of a full passenger aircraft by the Ruskies earlier. There were so many aviation and safety issues that, for a time, no Air Alliance wanted to be associated with KAL. I recognize that today it is linked with DELTA.

    Although the price of a KAL ticket is competitive and it appears that KAL safety may have improved, they are not any longer my personal airline of choice. I prefer the overall safety record and service of JAL. It may cost a little more, but how much do you value your life?

    • CF says:

      Consumer Mike – Those cultural issues that led to pilot error on multiple accidents are in the past. The last one was in 1999, I believe. I wouldn’t have flown Korean during that time without question. This was even discussed in Malcolm Gladwell’s book Outliers. But since that time, Korean has changed things dramatically. I actually asked if anyone would talk to me about what they’ve changed, but they didn’t want to get into that. That’s a shame, because I think it’s a good story to tell. But I didn’t hesitate to fly Korean this time, and I’ve felt that way for a few years.

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