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Cranky on the Web (April 15 – 19)

What the Heck is a Ground Stop?Conde Nast Daily Traveler
After the ground stop in Boston following the explosions at the marathon and another one for American’s computer failure the following day, CN thought it was a good idea to explain just what that means.

In the Trenches: Time to Hire AgainIntuit Small Business Blog
After more growth, the time has come to hire another travel architect. If you know anyone who is interested, send me a note at brett@crankyconcierge.com.

When airlines outgrow their computersMarketplace
I spoke with Marketplace about American’s computer problems.

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