What If You Have a Ticket on a 787 Dreamliner? Airlines’ Back-Up Plans – Conde Nast Daily Traveler
I put together a little summary of how airlines are dealing with the 787 grounding. Of course, that changes by the minute as the grounding stretches further.
Southwest charges extra to board first – CNN.com
CNN asked for my thoughts on Southwest’s new $40 fee for early boarding.
In the Trenches: When Service Offerings Begin to Blur – Intuit Small Business Blog
Sometimes the difference between urgent assistance and monitoring can be a blurry line.
Episode 68 The Cranky Flier – Travel Tales Podcast
I sat down with Mike at the Travel Tales podcast and he poked and prodded me for an hour talking about me and the business. It was a fun one.