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Cranky on the Web (January 21 – 25)

What If You Have a Ticket on a 787 Dreamliner? Airlines’ Back-Up PlansConde Nast Daily Traveler
I put together a little summary of how airlines are dealing with the 787 grounding. Of course, that changes by the minute as the grounding stretches further.

Southwest charges extra to board firstCNN.com
CNN asked for my thoughts on Southwest’s new $40 fee for early boarding.

In the Trenches: When Service Offerings Begin to BlurIntuit Small Business Blog
Sometimes the difference between urgent assistance and monitoring can be a blurry line.

Episode 68 The Cranky FlierTravel Tales Podcast
I sat down with Mike at the Travel Tales podcast and he poked and prodded me for an hour talking about me and the business. It was a fun one.

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