Hurricane Sandy Causes Flight Cancellations—What Airlines Are Doing Right and Wrong – Conde Nast Daily Traveler
When it came to hurricane policies last week, United had the best one. Surprising, right? But there was still some room for improvement.

‘Eye of the storm’ for traveler help firm – Marketwatch Radio
I did an early morning interview about how we were helping people through the hurricane and you can listen to the whole thing here. The deep voice? Yeah, that’s what happens when they wake you right out of bed.

Sandy Shuts Down Nine Airports Along East Coast – NPR All Things Considered
I was interviewed by NPR about my Conde Nast post. They were interested in why I thought United’s policies were the best.

Few flights leaving JFK, Newark; damaged LaGuardia closed – NBCNews.com
Another day, more talk about the hurricane. This one focused more on the recovery, which is now well underway.

In the Trenches: Refining the Sales Pitch – Intuit Small Business Blog
Just thinking about how we handle people who come to us for urgent assistance and if we could do a better job of getting them to sign up.

Air travelers scrambling to get home – CNN
Tired of hurricane coverage yet? Here’s another one they asked me to comment on.