A United Correction and a Reminder for This Saturday’s Event

It’s a rare Wednesday post for me today, but I had two things to mention.

First, please remember that this Saturday is the 2nd annual Cranky Dorkfest at LAX. What is it? Just a bunch of us airline dorks getting together to watch airplanes at the In ‘n Out Burger on Sepulveda just north of LAX. I’ll be there from 11a to 2p and we have some special guests including Henry Harteveldt (@hharteveldt), David Parker Brown (@AirlineReporter), and the NYC Aviation (@NYCAviation) folks. We’ll also be giving away a limited number of t-shirts from the new site Routehappy. I’ve recently become an advisor to the company and CEO Bob Albert will be there on Saturday. If you have suggestions for the site, make sure you flag him down when you arrive.

Second, I wanted to issue a correction to a post I wrote about United’s split operation in San Francisco. In that post, I said “United has been strangely silent about this. There is a page on the SFO website describing what’s happening but United isn’t saying much at all.” Apparently that’s not true.

Boarding passes have a highlighted message:

United Boarding Pass Message

You probably can’t read it on the image above, but it says the following:

United ticketing, check-in and baggage drop for all flights are located at Terminal 3 at San Francisco (SFO).

You may proceed through security at Terminal 3, and if you are departing from Terminal 1, take the shuttle bus to Terminal 1 from Gate 71A or 87A. If you are departing from Terminal 1 and have already checked in, do not need to see a United representative, and do not have any bags to check, you may proceed through Terminal 1 security with your boarding pass.

United is also putting it on the “Important notices” section of the website, but I can’t imagine that anyone actually goes there before a flight.

This doesn’t change the fact that United still won’t let you check in at Terminal 1 or claim bags there, and it still doesn’t help people to know in advance which terminal their flight will be using, but there is certainly more communication out there during the travel experience than I thought. So, sorry about that error, United.

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