Will other carriers copy Allegiant and Spirit with new carry-on baggage fee? – APEX Editor’s Blog
I look at Allegiant’s carry on fee, and whether others might follow.

In the Trenches: Wrestling with Business Hours – Intuit Small Business Blog
I’m wrestling with setting “soft” business hours for Cranky Concierge, but I can’t decide if it’s a good plan or not.

Southwest–AirTran Merger: Tech Troubles Are Going to Make It Tough – Conde Nast Daily Traveler
I dive in to some of Southwest’s tech problems and how it’s making the merger more difficult for consumers.