Topic of the Week: The Cranky Flier 2010 Reader Survey

For the first time ever, I’m doing a reader survey. The main goal of this is to learn more about what you like and what you don’t so I can tweak the blog to make it better. Please go in and answer every question honestly. Here’s the link:

The Cranky Flier 2010 Reader Survey
http://surveymonkey.com/s/cranky

Thanks for doing this. I’ll keep it open for a week (and will remind you on every post next week). Hopefully the results will lead to a better Cranky.

Oh, and if you want to talk about something down below, how about the Zagat Survey which came out this week?

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13 Comments on "Topic of the Week: The Cranky Flier 2010 Reader Survey"

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DGS
Guest
David SF eastbay
Member

I don’t know if it’s all part of the same survey, but I do see CO mentioned a lot for service and have seen many times AA getting hit marks from the Latin and Gay community.

But you can’t judge anything by just one survey someone puts out. If not many people who took the survey have flown say Virgin America, that airline would not get high marks when they could be much better then the airline the did. So people shouldn’t always go by what a big yearly survey like Zagat says.

David SF eastbay
Member

Oh I forgot to add, thanks for doing your own survey today.

But here’s a survey question for you Brett.

It’s your blog and you mix up topics, but what would you like to blog more about?

Biggles209
Guest

Section 2.2 of the survey is broken – it is applying a single selection to both rows and columns (only rows is needed)

nealberk
Guest

I was taking that to mean that one was to give a value to each item so as to establish a ranking order. So one item would be given top priority, one item second priortiy and so forth.

Biggles209
Guest

OK, got it! Thanks!

Johnny Plane
Guest

I think is actually asking you number your choice from 1 to 6, not rating it rows.

Doug Swalen
Guest

I ran through that Zagat survey and found it woefully short on meaningful data. I wanted to see more than a Top 5. How about a Top 25…especially for International Airlines?

What was kind of surprising is in the Additional Questions section how little fluctuation there’s been the past four years on just about every data field listed.

Oliver
Guest

Re Zagat… interesting mix of apples and oranges that they are comparing. Looking at the Best Frequent Flier program winners, it just doesn’t make much sense assuming the participants of the survey are predominately from the US.

Sanjeev M
Guest
So if we take this qualitatively, basically United needs to leverage the Continental service and culture while integrating the fleet. United has a strong product but needs a better brand. (Surprising cause when I was a kid, I thought United was like the best airline ever, although I might be biased growing up in the DC area) What these surveys need to be focusing on are most improved airlines (i.e. the airlines that we should give a second chance to and try flying them again). Alitalia is one of them. Aeroflot is also in this category. Even Garuda. Otherwise you’re… Read more »
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