While I was at the Phoenix Symposium last week, I had the chance to sit with Dave Barger, CEO of JetBlue to talk shop. I had planned to chat mostly about the airline’s plans to keep the product fresh, but after I mentioned I lived in Long Beach, Dave became … Read the post
I have to give Virgin America credit. There’s no question that I’ve been very critical of many of the moves the airline has made, but they’ve always been willing to answer my questions. This week, they not only invited me to the grand opening of their new Terminal 3 digs … Read the post
I know this isn’t entirely about the traveler experience, but I thought it would be a very interesting way to close the week nonetheless. I had the chance to speak with British Airways’ Head of Environment, Jonathon Counsell, yesterday. We spoke about a new program they’ve launched in cooperation with … Read the post
Yesterday, Alaska rolled out a “virtual assistant” named Jenn for its website, and you know what? She’s kind of hot.
The idea behind a virtual assistant is that instead of just searching through the help section when you have a question, you bring up the assistant’s window and ask her … Read the post
I think I had more questions than answers in my post yesterday. Fortunately, shortly after I finished, I received an offer to speak with Woody Harford, Senior Vice President of Commercial for British Airways in North America. Woody was more than happy to answer as many of my questions as … Read the post
It’s been awhile since my last airline interview, so I’m happy to have another one to post. I started talking to ExpressJet about doing an interview a couple of months back, but I was only able to get enough information to justify a post recently.
See, they’re being quite guarded … Read the post
For some crazy reason, Josh Marks, SVP Planning & Development for MAXjet, was willing to sit down (at his computer) and talk (email) with me about the latest news at the airline. I’m hoping this is the first of many chats I can post here, so I’ve even decided to … Read the post