A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise

A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise

Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of your seats, waiting to hear the rest of my conversation with Scott Wilson, VP eCommerce and Merchandising, so let’s get right into it. (See Part 1, Part Read the post

A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees

A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees

“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping my head around the labyrinth that is United’s headquarters in the Sears Willis Tower in downtown Chicago. Then again, I suppose it made sense that if any company … Read the post

72 Hours With Korean Air: The Impressive Incheon Airport and the Flight Home (Trip Report)

72 Hours With Korean Air: The Impressive Incheon Airport and the Flight Home (Trip Report)

After a whirlwhind couple of days in Korea, it was finally time to head home. But after having met with everyone from a farm to catering and even a medical center, I had one more thing to explore before going home… Incheon Airport.

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