Lufthansa Group Is Working on Another Turnaround


Lufthansa Group (LHG) has never been the model of efficiency, which is rather shocking since that’s exactly what you’d expect from a Germany company. But you need to look no further than the number of different subsidiary airlines — at least partial owners of Lufthansa, SWISS, Austrian, Brussels, ITA, Discover, Eurowings, Edelweiss, Lufthansa CityLine, Lufthansa City Airlines, Air Dolomiti, and SunExpress plus probably a few others that were started in the last 10 minutes — to realize that there is work to be done. At the company’s recent Capital Markets Day, it promised to do just that… again.

The more than 100-page presentation read like a primer on everything wrong with LHG and exactly how it would be fixed. Consultants clearly made good money putting together a “Value creation” plan with four pillars. Two of those involve Lufthansa Cargo and Lufthansa Technik, so I won’t address them. But on the airline side, the goal is to go “from a group of airlines to ONE Airline Group.” In case you were wondering, this will be a “Streamlined and synergetic oprating model.” Good job, consultants.

In this plan,SWISS, Austrian, Brussels and Eurowings will have an “efficiency program” while Lufthansa itself will have a “turnaround.” And all of the airlines in the group will participate in a fleet modernization. That’s going to increase profit by 2.5 billion euros by 2028. Sure it will.

I didn’t realize Lufthansa itself was such a mess that it needed a turnaround, but there is plenty of data here showing an operational problem alongside other issues. But overall, the main goal seems to be to take away more of the independence each airline has and make them as similar as possible without breaking them completely. That means things like having a more consistent hard product on board with the new Lufthansa Allegris and SWISS Senses business class seats as their prime example. Forget that these experiences are actually very complex with a whole number of different seat types with varying costs. At least the whole fleet will eventually have that same level of complexity.

And then there’s the fleet discussion. On the narrowbody side, LHG has been relatively centered around the A320ceo and now neo families. But SWISS and ITA both fly the A220 while both Austrian and Air Dolomiti use the E190/195 and Lufthansa Cityline flies the CRJ-900. But those are minor fleets. Don’t worry, however. Because LHG has now bought 40 B737-8 MAX aircraft to go to Eurowings, and it looks like some of those will have actually domestic First Class-style seating for medium-haul flying unlike the full-service airlines in the group which have Eurobusiness with a blocked middle. That’s… a strategy, I suppose.

Despite that new complexity, it’s the widebody side that needs to be consolidated even more. Here is how things look today, according to Airfleets.

Lufthansa Group Widebody Fleet Counts by Airline

Data via Airfleets

This company is all over the map. And now, it will try to make some progress… but not much, actually. The B767s at Austrian will be gone next year and the A340s at Lufthansa, SWISS, and Edelweiss are out in 2027. (Can we just take a moment to think about the fact that it still flies that many A340s?) Other than that, the A330-200s will go away but the -300s will remain. The 777-200s will disappear, but there will still be B777-300ERs. And the B747-400s will retire, but the -8s stick around.

In their place? Well, Lufthansa Group has more B787-9s and A350-900s coming in to complement the existing fleet. ITA, however, already has an order for some A330-900neos to join the fleet, and that’s not changing. Then LHG will also take 15 A350-1000s alongside the slightly larger B777-9 which is also pretty similar in size to the B747-8. And then there’s the A380. What will happen to that, I have no idea. Apparently LHG has no idea either. It just has a big question mark next to the fleet type. I’m not kidding:

This apparently counts as a fleet simplication. Only at Lufthansa Group would that be possible.

In the end, Lufthansa is really trying to make an airline group that travelers want to fly… specfically an airline group that old-man Jake Gyllenhaal wants to fly.

Or at least, it’ll be a group he wants to fly in 2030 when 95 percent of the fleet will have the already long-delayed new business class product onboard.

This company has always felt challenging to fix, and this presentation makes me feel only slightly better about that. There is a long way to go before LHG can compete with the efficiency of an IAG which long ago centralized core functions. Even Air France-KLM is slowly catching up, but it just has fewer airlines brands to try and synthesize anyway.

In the meantime, I assume that LHG will just continue to push out turnaround plans concocted by consultants. It seems to be that as long as it looks like it’s doing something, it will keep on keeping on.

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Brett Avatar

29 responses to “Lufthansa Group Is Working on Another Turnaround”

  1. Bobber Avatar
    Bobber

    Don’t diss the A340, Brett! Flew DTW-FRA last year in one of those old birds and the ride was amazing. Yes, I know they are old, and the 300’s are underpowered – but at least they are interesting. I will be sad to see them go when Lufthansa finally retires them.

  2. See_Bee Avatar
    See_Bee

    It’s going to take some strong-arming by the central corporate team to (potentially) make this happen. It feels like alliances, airline groups, and equity partners have been touting the benefits of synergies for decades but can never fully execute (i.e. group purchasing, etc.). Each airline has their distinct brands, different service requirements, unqiue route map, egotistical executives, etc. that makes this challenging to pull off

    I sense that only IAG has really been successful due to their ownership structure and centralized back-office functions, which LH group may be trying to more closely replicate now

    1. JT8D Avatar
      JT8D

      LHG owns these other carriers, so, in theory, it’s just a matter of will. Pronounced in auf Deutsch with a “v” sound.

      I mean, how hard is it to say “these are the approved airplanes, you can have these and only these?” Same thing with seats. You can have these and only these. The covers can be any color you like, but the underlying seats will be the same. Swiss, Austrian, Belgian, etc, rear ends aren’t that different from German. Etc.

      The proliferation of brands from LHG over the years suggests that they suffer from the usual problem. The tasks they need to solve are hard, and make you sound boring at parties. But that’s what makes a great airline – relentless focus on operations, on costs, on revenues.

      It’s much more fun to pal around with consultants, who tell you what a fine leader of industry you are, a visionary strategic thinker. And invent yet another LHG brand. That makes you sound far more exciting at parties.

      I mean, great if LHG is now focused on those boring things, but weird that it needs an initiative. I mean, isn’t that just a normal part of the job? Why do you need an initiative to do what you were supposed to be doing all along?

      That deck starts with “we’re number 1” – well, not by any metric your shareholders care about, you’re not. Ryanair is by far the most valuable airline in Europe, and IAG is far more valuable among legacy carriers.

      1. Oliver Avatar
        Oliver

        Number one by level of complexity.

        Number one by number of brands.

    2. Alan Z Avatar
      Alan Z

      Your very first comment is at the very HEART of the issue. Senior mgmt too cute by half. Spohr spun off airlines from LH to save money by giving lower salaries, and other steps to save money, that he couldn’t do with LH. Then he went and tried to make old planes fly longer by having LH Technik, one of the very best maint. companies to keep old planes running. Then he stockpiled more old planes to fill in when the other old planes had to have heart transplants.

      Then, there was the absolutely stupid mistake of not ordering the 789 when BA and others did. Now he waits. Then he compounds it by not ordering very good off the shelf seats for the 789, 748 and 350. He has to design his own. That takes forever, and costs dearly. Oh, and he must have, for biz class, three separate seats, each mfg. by a different company. So, at the end of the pipeline, the U.S. government has to certify three differently mfg seats. And let’s not forget the FC suite on the 350. Supposed to be for two people, but only one entrance. So, your partner has to climb over you. Only one tray table. Only one monitor. Who the F designed this abortion? And who approved it.

      So, to your point, strong-arming by corporate mgmt. They are the ones that screwed it up. Especially Spohr.

      But, unsaid, could be some good news. Next year they celebrate their 100th Anny. Big to-do’s will take place. And what multiple FA’s have told me is that they go to sleep praying that Spohr takes the opportunity to retire.

      p.s. Living in Malta, I fly LH very frequently, world-wide. I would state that the quality and service of their FA’s are outstanding. They do want the company to succeed. As an aside I fly their 748 FC at least three times a year. No matter what fleet they settle on, it will always be my favorite. Sitting up front, above the pilot.

      1. Oliver Avatar
        Oliver

        I am trying to picture how you sit above the pilot on a 748. I have flown on 747 upper deck on LH and UA several times, and you are at the same level as the pilots, and behind them. What am I missing?

        1. Mico Avatar
          Mico

          Alan Z must have meant to write, “Sitting up front, below the pilot.”

      2. Ian Mac Avatar
        Ian Mac

        Also not forgetting the FC suite on the LX 330’s, ‘discovered’ to be too heavy and requiring the addition of a ton and a half of weighting plates at the rear of the aircraft. But don’t worry, LHG will sell you a higher priced SAF fare to offset all that extra carbon.

  3. DesertGhost Avatar
    DesertGhost

    Are you sure LHG isn’t simply Alitalia reconstituted? Or … maybe Alitalia’s dysfunction fit right in to LHG’s business model. I’m being a bit facetious, of course.

    Also … I’m guessing that Lufthansa is keeping its A340s around for the same reason you and your blog compatriots feel American should have kept its ancient A330s, 757s and 767s around longer – they’re paid for. Lol

  4. Stormcrash Avatar
    Stormcrash

    German companies are efficiently inefficient. Everything is done in an incredibly complicated but incredibly precise way that leads to tons of wasted effort and absurd complexity

    1. JT8D Avatar
      JT8D

      Still use faxes, is my understanding.

    2. Frank Avatar
      Frank

      I remember Berlin Brandenburg airport having to be constructed and then re-constructed over the span of fourteen years. When it finally opened – nine years after the first construction was completed (they had champagne ordered for the opening gala) – the airport had taken so long to actually complete that it was already a generation behind, airport-design wise, on its first day of operation.

      Still one of my favorite stories ever about German efficiency.

      1. AlanZ Avatar
        AlanZ

        Every time I think about German efficiency, I remember Sgt. Schultz from Hogans Heros.

  5. Exit Row Seat Avatar
    Exit Row Seat

    Looks like the decisions of late have been political (A380) as opposed to economic reality.
    Time to bring in an outsider who has no strings attached and the full support of the BOD.
    He/she would be the Hired Gun to rationalize the fleet and standardize back office operations.
    Assign a President for each airline responsible for the hard and soft touch items; maintaining the flavor of each.
    The color of the seats may differ, but it’s the same supplier across Luft Group.
    Different colors and logos on the web pages for each airline, but same software runs awards and ticketing.
    Leverage Star alliance for both handoff and receiving PAX. Make it your ally, not your adversary.

    The longer you wait; the harder to clean up the mess, the deeper in the hole you fall!

  6. abcdefg Avatar
    abcdefg

    Wild to think there isn’t a widebody family our there that LHG doesn’t operate somewhere. Truly amazing.
    Used to think LH was smarter than others to be able to pull that off but that’s no longer the case.

    How does Scott Kirby accept LHG as United’s closest and most important partner when they’re lagging behind IAG & AFKL? That eventually manifests as reduced investment in product and market share loss.

    1. dx Avatar
      dx

      On some level, I would not be surprised if United and Air Canada “tolerate” LH Group rather than embrace it. There’s no Star Alliance carrier in England or France (and obviously nobody expects there ever will be), so LH Group is how they can serve continental Europe. In any case, Frankfurt and Zurich are probably the most ideal business travel markets other than LHR/CDG (that finance/big law/consulting/pharma and the like will reliably fill up seats on), plus geographically good for any connections other than Spain/Portugal.

  7. Eric C Avatar
    Eric C

    To paraphrase the great Carl Sagan: why operate one airline when you can operate eleven for eleven times the cost?

    Ryanair (6 airlines that function with the overhead, direction, and network of one) is laughing to the bank.

    It amazes me that there still isn’t a pan-European semi-premium carrier filling the same market niche as the US big 3.

    1. John G Avatar
      John G

      The problem with having a pan European carrier like AA, DL, or UA is that these carriers only have hubs in their home country.

      LH can’t build a hub in, say, Rome or Athens.

      The EU would technically allow it, but in practice it would be difficult because the individual countries protect their airports and airlines. Plus locals still prefer to fly their own.

      ULCCs like Ryanair make it work but they don’t have a traditional job model as is the case here.

      1. Eric C Avatar
        Eric C

        Protectionism might be the key in your comment. I’m happy to learn otherwise, but I don’t know that there’s any legal reason that prevents the Group from functioning as a single airline but with different certificates executing local brands in their own countries. At the least you’d expect things like network planning, fleet planning, and passenger service to be centralized.

        I’d love a deep dive into the various European alliances. I get the impression that the LHG components each try to exist as a separate airline that at best code shares with the others and at worst competes against them. IAG seems somewhat more centralized, but still used fleet decisions (XLR) as a tool to whipsaw their own labor groups, to hell with the network strategy chaos that caused.

        1. John g Avatar
          John g

          The problems for these carriers is that whole fifth freedom flights are legal within the EU (as far as I know), the problem is that the locals still prefer their own.

          So while LH might love to put a hub on Athens, when it comes to fly flights between Athens and Rome, the Greeks and Italians prefer their own airlines, with people that speak their language.

          Language is a big part of it also. I’ve been over there several times in recent years, and in almost every case the flight attendants etc speak their language and English. A flight on KLM will have announcements in English and Dutch, and one on Aegean will have English and Greek.

          That’s not to mention that most airports there have limited capacity, and the locals will protect their own.

  8. TomBombadil Avatar
    TomBombadil

    I think it’s also important to say it’s actually been profitable the last few years as well, considering the above. I always find that amazing.

    It’s a bizarre group and will be interesting to see how it looks by 2030…maybe the Allegris business and first will finally be fully rolled out?

  9. concertinaconsidine Avatar
    concertinaconsidine

    LH is indeed a bizarrely run conglomerate of largely unprofitable airlines that, apart from the flagship, likely would not survive as stand alone carriers. The focus on spin outs over the years has left the overall fleet poorly planned and under invested. It is a head scratcher as to why 747-400s, A340-300/600s, and as is the case with OS, nearly 30 year old 763s and 772s still operate. The company has created one mess of a premium cabin, difficult to roll out across such a disparate fleet, resulting in 787s having up to four different seats in business class on the same plane. When Lufthansa ditched the yellow and rebranded, it positioned itself as a premium carrier. It is anything but. All of its brands, including Swiss, which is positioned as the higher or highest-end one, are tired examples of mediocrity.

    1. Bobber Avatar
      Bobber

      I frequently connect through mainland Europe on to UA flights (often cheaper or better availability than direct from LHR), and the onboard product of LH, SN and LX planes is usually much better than domestic UA.

      1. JT8D Avatar
        JT8D

        That’s a low bar.

        1. Bobber Avatar
          Bobber

          Very true.

    2. Oliver Avatar
      Oliver

      Well, I believe there are a couple of efficient US carriers with 772s and 767s….

  10. Eric Avatar
    Eric

    What happened to the grand announcement about consolidation of SOC/purchasing/scheduling functions across all brands?

  11. DimTunn Avatar
    DimTunn

    Lufthansa Group, the British Leyland of airlines.

  12. AlanZ Avatar
    AlanZ

    Speaking of languages, this past Spring my wife and flew from Tokyo on Air Tahiti to Tahiti. All announcements in order were Tahitian, French, English, Japanese, and Chinese.

    LH from FRA to Sin, the announcements in English, Chinese, Maylay, and Tamil.

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