3 Links I Love: Should Never Have Been Allowed to Fly, Aloha Southwest, Amazon Labor Trouble

This week’s featured link:
Experts: Traveler should have drawn scrutiny before flightAssociated Press
There are so many stories about airline passengers gone wrong out there, but this is one that I find more concerning than most. From the accounts I’ve seen, this guy never should have been able to buy a ticket, get through security, and board the airplane. The quote at the end that airline employees may be less likely to confront a passenger for fear of a video being taken is really frustrating, to say the least.

Two for the road:
Southwest Airlines Gets Serious About HawaiiThe Motley Fool
Southwest has been talking about Hawai’i for years, but I guess now it’s finally becoming a priority. Of course, the delivery of the 737 MAX later this year is the catalyst for this since it will allow the airline to serve the islands much more efficiently.

Amazon is starting to experience the headache of having an airlineQuartz
Everyone thinks they can run an airline, but, well, it’s a lot different than a tech company. I look forward to seeing how Amazon handles these kinds of dilemmas.

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17 Comments on "3 Links I Love: Should Never Have Been Allowed to Fly, Aloha Southwest, Amazon Labor Trouble"

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loehlert
Member

In the LA story re the suspicious character being allowed to board, is there any chance in cases of the ticket counters and how the security door opening was handled the prevailing permissive attitudes that are now the norm in California were also part of the problem?

Kind regards,

Larry

“The illiterate of the 21st century will not be those who cannot read or write, but those who cannot learn, unlearn and relearn.” – Alvin Toffler

A
Guest
On the rouge passenger I don’t blame the ticket agent. Anyone with a smartphone can buy a ticket and nobody scrutinizes what luggage you have. Now acting under the influence and opening secured doors is odd – especially when the alarm goes off. I’ve heard it, it’s loud, and everyone knows universally it’s a no-go zone. Strange that they say it “isn’t uncommon.” Perhaps he got a pass since English is probably not his first language and LAX being a major int’l gateway….that said, had he opened a secured door in a place like Omaha would he been allowed back… Read more »
Adam
Guest

I was in O’hare when someone was trying to get a gate agent using the security intercom… don’t underestimate the intelligence of the general public.

Joey Jaidee
Guest

Given what has been in the news lately, I wouldn’t be shocked if that made the frontline employees gun shy in calling this guy on his behavior.

I have heard from people on the front lines where passengers have been attempting to provoke the crew into an incident after what happened on April 9th.

Mikeee
Guest

A talk about Hawaii without mentioning Alaska Airlines can’t be serious.

catherine.burnett
Member
I agree with your comment that it’s frustrating to think that airline employees may be reluctant to confront a passenger for fear of a video being taken, but I’m certainly not surprised. I think this point, and concerns about passengers not following flight attendant instructions, was well represented in the written testimony to the U.S. Senate Committee on Commerce, Science and Transportation’s Hearing on Questions, Answers, and Perspectives on the Current State of Airline Travel on May 4, 2017, of Sara Nelson, International President, Association of Flight Attendants-CWA, AFL-CIO. Specifically, she states, “The fallout from these viral video events is… Read more »
Tim Dunn
Member
absolutely correct…. nowhere in the transcript of the Congressional hearings on airline customer service did I see/read a question from Congress about what Congress can do to help ensure safer/more customer friendly airplane experiences. It will only take a few incidents where people are harmed – whether from getting up to use an airplane during turbulence or terrorists or just plain common criminals intimidating airline personnel so that they can do “their thing” before people wake up and realize that every one of these customer service failures had a customer component which most people including the quick-to-judge public ignored. This… Read more »
cblock2
Member
The problem with all this “customers should just shut up do what they’re told” talk is that it loses sight of the way airlines seem to have lost sight of the fact that customers are, in fact customers, and all common sense seems to go out the window. Employees are far too quick to resort to law enforcement threats, so many passengers feel that “okay, it’s us versus them, so we have to record everything.” Yes, sometimes the failures have a “customer component”, but far too often that component comes about from a simple misunderstanding or the airline not having… Read more »
Tim Dunn
Member
Societies simply cannot function when everyone decides they are going to do their own thing regardless of what is asked. I will repeat that everyone of the well-publicized customer service issues came AFTER airline personnel asked passengers to comply with their rules which the vast majority of people can manage to follow. Very few people argue with being told their bag/stroller/whatever won’t fit on the plane, that you really cannot walk down the aisle including to the toilet when the plane is taxiing, or to get off the plane when an airline representative asks you to do so. perhaps you… Read more »
Mark Skinner
Guest

The issue isn’t complying with reasonable instructions, it’s airline employees demanding compliance with UNreasonable instructions that’s the problem.

Sure, society can’t function if everyone does their own thing. Nor can companies survive if every employee does their own thing without tegard to customer rights either.

Joey Jaidee
Guest
This is part of the problem. Is it a customers RIGHT to be up and about when the seatbelt sign is on even if there is some type of turbulence?? Is it a customers RIGHT to come up from economy to use the first class toilet inconveniencing the first class customers? Is it a customers RIGHT to get up with their bags in the aisle when you taxi to the get because they have a tight connection or because they want to get off quicker? Is it a customers RIGHT to sit in a more expensive seat even though they… Read more »
Tim Dunn
Member
thank you…. every one of the customer service issues that were highlighted by video involved well-established procedures that the company and in most cases the FAA requires. They weren’t one-off attempts by an airline employee to make up their own rules. The handling of each of the issues was poor but the rules were standard issue and were complied with by every other customer on those flights. The sooner that people accept the situations for what they were – defiant customer responses to established rules that were poorly handled by the airline personnel involved – the sooner the problem can… Read more »
Mark Skinner
Guest
That’s all well and good. However, in the case where the doctor was dragged from the plane, it is not agreed, nor tested in court, that the airline acted lawfully. That went viral, damaged the company brand, and considering the repurcussions, might well have led to the reluctance we are discussing. Companies of all types have certain discretion to make rules and regulations, within the law. They have no absolute rights outside the law. Thus, if they are entitled to remove someone from a plane, fine. However, step one inch outside what the law entitles them, and it’s assault and… Read more »
Frederick
Guest
Maybe it is also time for the FAA to revisit some of the “safety” rules that seem overly conservative to passengers and increase frustration, like getting out of seats when the seatbelt light is illuminated to use the lavatory. Can someone be injured by using the lavatory during taxi? Absolutely yes. But the probability is extremely small. More likely you will be injured while standing on the rental car shuttle bus while weaving through traffic with unsecured baggage scattered all around. I’ve wondered whether a law like the Colorado ski law would be a model (ie, skiing is inherently dangerous… Read more »
Tim Dunn
Member
…the difference is that when you are skiing you might not impair the ability of other people to get out of the aircraft when necessary. and taxiing is only part of the issue. The ATC tapes from the Delta incident show that the pilot repeatedly had to tell controllers that it could not move while ATC was repeatedly asking if they had resolved the situation so other traffic could pass. The aircraft was not stationary at the time the passenger got up according to ATC tapes. The aircraft was within a few positions from taking off and not only had… Read more »
Flyby
Guest

SWA should do very well with Hawaii considering how much of a beast they are in California. Hawaiian will always be better for local point of sale in Hawaii, but WN will dominate mainland sales.

Nick Barnard
Member
re:Amazon – I’m not sure of the exact numbers, but when ABX had a pilot strike and wasn’t able to cover their Amazon flying Amazon placed much of it with the other two carriers they have. AFAIK, ABX’s part of the Prim Air network shrunk a bit then, and since it hasn’t been growing as fast as the rest of the Prime Air network as Amazon has decided to place the planes with other operators. ABX’s pilots should be careful about work stoppages, as Amazon can and will yank the planes from the operating airline. (AFAIK, Amazon can give an… Read more »
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