Cranky on the Web (December 28 – January 1)

Delta Air Lines’ New York Chief Explains How They’ll Win New YorkBNET
I keep hearing that Delta wants to “win” New York, so I had to find out what the heck that meant. After speaking with Delta’s SVP-New York Gail Grimmett, now I know.

TSA’s Poor Handling of Northwest 253 Shows Need for LeadershipBNET
I thought it was time for me to look closer at the TSA and what a mess it is right now.

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