Cranky in the News


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‘Air taxi’ business sees promise at Westchester County Airport

Matt Coyne – February 12, 2016

Brett Snyder, who covers the airline industry on The Cranky Flier blog, believes the market for an air taxi-style service is generally confined to places where people can pay.

“The convenience factor is huge. If you live in Westchester and you want to go to Martha’s Vineyard, do you really want to sit in traffic or go to JFK (airport)? It’s a pain, right?” Snyder said. “The problem is, the cost factor is still there.”

“It’s a niche… but it’s a niche that can work,” he added.

Air taxi services can also help solve the problem of ensuring smaller markets retain air travel links, Snyder said.


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U.S. congressman proposes law to limit shrinking airline seats

Thom Patterson – February 10, 2016

But Brett Snyder of the consumer airline blog CrankyFlier isn’t so supportive.

“This is absurd,” Snyder said. “Without question, the FAA should ensure that passengers can quickly and safely get out of an airplane in an emergency, but that should be the only requirement on seat size and pitch.”

If passengers choose, they can pay for extra leg room, Snyder said.

“But by requiring minimum seat size and pitch, Congress would effectively be pushing the cost of plane tickets out of reach for the most price-sensitive travelers.”


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The Secret Of Cheap, One-Way Airfare

Alexandra Talty – February 2, 2016

“ If there are low-cost carriers in that market, you are likely to have one-way fares on all airlines ,” explains Brett Snyder, founder of airline industry blog, The Cranky Flier.

However, one-way tickets can be more expensive to and from smaller markets, where low-cost airlines do not fly . If you live near a smaller airport, Snyder advises to drive to a bigger a city or expand your search beyond non-stop flights. This allows a route through a popular hub, which adds more competition and potentially cheaper one-way flights.

“It is often better to book on the airline directly than an agent,” says Snyder.

“It started with Southwest Airlines,” explains Snyder. ”Legacy airlines had to become more competitive as low-cost airlines moved into more markets”


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Free snacks coming back on American and United

Linda Loyd – February 2, 2016

“The airlines are now competing beyond price,” said Brett Snyder, author of CrankyFlier.com, an airline-industry blog. “They are all now trying to compete with each other, and make sure they are offering products that people are willing to choose.”

Hawaiian Airlines, based in Honolulu, is the only U.S. carrier to still offer a free meal in coach, Snyder said. “Hawaiian says it’s a cultural thing, that when people come into your home, you offer them food,” he said. “Hawaiian views food as an important symbol of their welcoming people.

“So the other airlines are seeing that there is some value in doing that as well, I guess.”


USA Today

SeaPort Airlines abruptly cancels service in several states

Harriet Baskas – January 19, 2016

“Finding airplanes is easy, but getting enough pilots to keep them in the air is hard thanks to stepped up federal regulations on pilot qualification and rest,” said Brett Snyder of The Cranky Flier.


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The Opening Bell (Brett Snyder, Cranky Flier Interview)

Steve Grzanich – January 15, 2016


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What to do if your flight is grounded: Advice for airline travelers facing weather and other delays

Susan Glaser – January 13, 2016

“Try every tool you have,” said Brett Snyder, president of Cranky Flier, an aviation blog, and Cranky Concierge, a travel agency. That means: work with gate agents, call customer service, enlist the help of a travel agent (Snyder’s company offers “urgent assistance” for $150).

It may come as a surprise to some passengers, but gate agents really do want to help you, said Snyder. “People think that gate agents are sitting there with some nefarious plot. But what they really want is to get you on your way so they don’t have to deal with you anymore,” said Snyder. “Your interests are aligned.”

“They [Frontier] will not put you on another airline – that’s something you need to know,” said Snyder. “The trade-off for your cheap fare is that you’re not going to have as many options when something goes wrong.”