Susannah Snider – June 27, 2014
Brett Snyder, of CrankyFlier.com, says the biggest U.S. airlines may follow suit, possibly charging for carry-on bags and seat assignments.
Robert Klara – June 24, 2014
“It’s just too big for most airlines and most routes,” said Brett Snyder, who tracks the airline industry at CrankyFlier.com. “The only airlines that really can use this airplane well are those in large, highly slot-restricted airports. British Airways should be the perfect target, but it only ordered a handful of these things.”
Andrea Ahles – June 22, 2014
Frequent fliers and high-spending business customers want two things on a long flight: aisle access and lie-flat seats, said Brett Snyder, founder of CrankyFlier.com. With the introduction of the Boeing 777-300ER, which has both features in business and first class, American is finally catching up to competitors United Airlines and Delta Air Lines, which already have lie-flat seats in business class on their long-haul aircraft.
“If you’re looking to compete with international carriers, you need these premium products,” said Snyder, who experienced American’s new 777-300 aircraft on a flight from Los Angeles to London’s Heathrow Airport last summer. “I think it’s a great product, and it’s something they can build off of.”
Pat Maio – June 20, 2014
Concerns also are growing about JetBlue itself, which announced a shakeup of its management in April to improve its operational efficiences, said Brett Snyder, a Long Beach-based aviation industry analyst who runs the Cranky Flier airline industry blog.
The management changes have Snyder wondering how committed JetBlue might be to Long Beach given its falling passenger traffic count.
“You don’t know what a new leadership team with a new culture might want to do,” said Snyder, who is cautiously optimistic that the airline will stay.
Jason Williams – May 30, 2014
“It’s a great way to get people to fill hotel rooms in places they weren’t going to go to otherwise,” said Brett Snyder, a former airline executive who publishes the Cranky Flier blog. “It’s all about getting people off the couch who are super-price sensitive.”
“A lot of these charters come and go,” Snyder said. “They don’t have staying power because they don’t own airplanes.”
Christiana Sciaudone – May 20, 2014
Airlines are also cracking down on passengers trying to lug aboard everything from cowboy hats to musical instruments, said Brett Snyder, who runs the Cranky Flier airline industry blog.
“People get really wound up about carry-ons, and part of it is they don’t trust the airlines to not lose their bags, and part of it is they don’t want to pay to check in,” Snyder in a telephone interview. “I hate checking a bag.”
Passengers should be happy with Embraer’s change, said Snyder, of the Cranky Flier. The lack of overhead bin space had previously defined regional jets and frustrated passengers connecting into the smaller planes from mainline aircraft.
“Storing your bag in an overhead bin — that is a constant battle for everyone on every flight,” Snyder said. “This will create a more standard product.”
Brian Sumers – April 21, 2014
“Mario came into Long Beach at a time when the airport was trying to build a new passenger concourse,” said Brett Snyder, a Long Beach-based airline industry analyst and blogger. “He made sure it was done with a focus on passenger comfort while also keeping a close eye on costs. The result is one that travelers love the convenience but airlines also love the low cost of operating there.”
Andrea Ahles – April 8, 2014
“If you’re going to make a change to the program, people have a certain expectation that they’re going to be able to use those miles and when,” said Brett Snyder, founder of CrankyFlier, a travel concierge website. “But in a sense, it’s all about revenues. [American] was giving away more seats than they felt comfortable giving away.”
Charisse Jones – March 17, 2014
“The terminal experience sets the tone for the entire trip,” says Brett Snyder, founder and author of the airline industry blog CrankyFlier.com. “If you have someone sitting in a dingy facility with one chain restaurant and a newsstand, then people are going to walk on that airplane feeling worse than if they are able to get a nice meal and do a little shopping. That matters to the business traveler who spends his or her life in airports.”
But a massive terminal upgrade may not be so appealing to other travelers. “For those people who just want cheap tickets, an expensive … renovation is the worst thing you can do,” Snyder says. “Those costs ultimately result in higher ticket prices or fewer flights.”
Ely Portillo – January 19, 2014
“Having all these great things in an airport encourages people to spend more money,” said Brett Snyder, a former airline executive who runs the website The Cranky Flier and operates a travel-booking service. “When they spend more money, it means the airport can charge airlines less to operate there. That’s another reason why airlines love Charlotte.”
Snyder said amenities and flashy buildings don’t matter to travelers as much as the airport’s reputation for on-time flights and ease of connection.
“I don’t think people choose where to connect based on things like restaurants and amenities offered,” he said. “I do think all these amenities help people to enjoy their trip more, and that does have a halo effect on how they remember the experience.”
But he said an airport’s reputation can affect whether people want to connect there. For example, he has clients who don’t want to connect through Chicago in the winter. He has a US Airways elite flier from Charleston who insists on flying internationally from Charlotte instead of Philadelphia because it’s easier to connect in Charlotte.
Linda Loyd – January 15, 2014
“The reality is there are two very simple ways to solve this problem: You can buy lounge access, or you can get a different card that would provide you with access,” CrankyFlier.com author Brett Snyder said in an interview.
“If travelers think that every single change that happens will be pro-consumer, then they are mistaken. That has never happened in the history of mergers. It’s always a trade-off, and the hope is that the end result makes people happier on the whole than the previous situation.”
Steve Chiotakis – January 9, 2014