Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the airports it serves. This is a great event that lets Allegiant talk about its own business to the airports so that it can further beat into them the importance of low costs. My speech wouldn’t have surprised any readers here since it brought up a lot of topics I’ve written about including small city service, ancillary revenue, and airport infrastructure. But it was a fun event, and I have to thank the Allegiant folks for bringing me out.

This trip wouldn’t be complete, however, without a trip report. Allegiant picked up the tab for the flights, so I don’t have exact amounts. I had hoped to fly out of Long Beach both ways, but there wasn’t a flight early enough on the way out so I had to go to LAX. In fact, my talk was originally early enough that I had to do the 6a flight on Southwest. When my talk was pushed back 30 minutes, they moved me an hour later. On the way home, I could still fly back to Long Beach. Both flights were uneventful.

On the way out, I got to LAX at 6a and was thrilled to find the security line inside the terminal. Still, it took me about 20 minutes to get through. My new laptop case was TSA-friendly, as promised, so that was a nice change of pace. By the time I got through, I went over to the cramped gate 2 for the flight.

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May 10, 2012
Southwest 2404 Lv Los Angeles 705a Arr Las Vegas 810a
Los Angeles (LAX): Gate 2, Runway 24L, Depart 1m Late
Las Vegas (LAS): Gate C5, Runway 25L, Arrive 2m Early
N762WN, Boeing 737-7H4, Canyon Blue, 100% Full
Seat 6F
Flight Time 48m

From the looks of the gate area, this flight was going to be full. It was. We boarded on time and I grabbed a window seat on the right side. This airplane unfortunately had the old seats. I was hoping to try out the new Evolve ones.

From my seat, I saw a very un-Southwest site. There was a mountain of bags outside the window, all with a pink “transfer” sticker on them. Point to point? Not quite. The flight attendants were friendly but were smart enough not to get too cutesy at this early hour. They took drink orders before we pushed back so that they would be ready to go once we were in the air on our short flight.

We took off into the shallow marine layer and you could tell these pilots were enjoying themselves. We climbed quickly and had some sharp turns in there to get us on our course to Vegas. A couple bags of peanuts and pretzels later, we were landing in Vegas. (Unfortunately, it was the lightly salted peanut’s turn instead of honey roasted.)

I was off the plane quickly and on my way to New York, New York, where the event was being held.

I stayed the night in Vegas so I could join the airport folks for dinner and a show (Ka, which is kind of awesome). The next morning, I headed to the airport for my flight back to Long Beach. The line of cars getting into the terminal area was massive. I was reminded that it was mostly cabs coming in to pick up people coming to town – Friday in Vegas. I hopped out of the car as soon as we were near the terminal.

I had checked in the day before but I didn’t have a seat and none were on the seat map except for Even More Space seats and I didn’t want to pay the $15 for the short flight. So I checked in again at the airport, and it just printed out a boarding pass with no seat, saying to go to the gate.

As usual, the security line was insane. It took probably 20 minutes to get through, however, because they move those lines pretty well. The boarding pass said gate D18, but when I walked by D16, it said Long Beach on the board so I stopped there. The agent said no, that was next door and this flight was JFK. Ok.

I went next door and asked for a seat. They had me in a middle in Even More Space. I said, “I assume there are no windows open, right?” She said there actually was one but it didn’t have the extra legroom. I was fine with that. (JetBlue’s normal generous legroom is more than enough for me.)

So I grabbed seat 21F and boarded.

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May 11, 2012
JetBlue 287 Lv Las Vegas 1048a Long Beach 1157a
Las Vegas (LAS): Gate D18, Runway 1R, Depart ~15m Late
Long Beach (LGB): Gate 2, Runway 30, Arrive 8m Late
N579JB, Airbus A320-232, Blueberries Tail (name Can’t Stop Lovin Blue), 100% Full
Seat 21F
Flight Time 42m

This flight was packed, and it was hot when I boarded. Fortunately it cooled down. We were ready to go on time, but the captain came on and said we’d be delayed 3 or 4 minutes due to “stuff.” Seriously. Really helpful announcement. Despite what the JetBlue flight status showed, we actually didn’t push back until about 15 minutes late. With LiveTV to watch, it was only mildly annoying.

We taxied out to what for me was a rare departure off runway 1R. We bounced out along the desert until we climbed above the heat for the short flight home. JetBlue has an express service so I just had a bottle of water and I passed on the snacks.

It was a very hazy day in the LA Basin, as we descended, but I had still a great view of Lake Arrowhead. Final approach was surprisingly bouncy. I was half expecting a go-around, actually, but he ended up putting us down almost halfway down the runway. We used all of what was left before taxiing back to the gate.

One of the perks of being at the back in Long Beach is that I was able to come down the back stairs. For a dork like me, that’s a great way to end a trip.

The big day finally arrived. We took the little guy on his first airplane trip, and all went well, fortunately. Our chariot of choice was Delta, and for the most part, they did a very good job with a couple glaring exceptions (read on . . .). We paid $461.20 per person roundtrip to vacation with the inlaws, and that was a slight premium over what we could have paid. Paying this amount allowed us to upgrade to First Class for 12,500 miles each way, so we did it. We’re glad we did.

We had prepared well for the big day with a very different packing regimen. For the first time in years, we checked a bag (two on the return). That meant we brought only his necessities along with a computer or two in our carry-ons. Oh, and we brought the car seat and stroller to be checked at the gate. It worked out well.

To make things easier, I decided to try a service recommended to me by my friend Johnny Jet. We drove to LAX Parking Curb Express, and for $14.95 a day, they drove us from their facility to the terminal and dropped us off. It was well worth the price.

We went to the Sky Priority check in area since we were traveling in First Class and a friendly agent got our bags tagged and we were on our way. Security took forever with a baby. We had to pull him out of the stroller and my wife walked through the metal detector with him. The car seat went through the x-ray machine, but the stroller had to be hand-inspected. Then they tested the breast milk. It was pretty cumbersome, but we left plenty of time for that reason. (The TSA agents were far from friendly that day, so I’m glad we weren’t in a hurry.) Then we were off to the gate.

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April 21, 2012
Delta 2054 Lv Los Angeles 730a Arr Atlanta 240p
Los Angeles (LAX): Gate 51B, Runway 25R, Depart 2m Early
Atlanta (ATL): Gate A19, Runway 9C, Arrive 3m Late
N143DA, Boeing 767-332, Standard Delta colors, 100% Full
Seat 2B
Flight Time 3h52m

We pre-boarded and my wife got settled while I dismantled the stroller and car seat to check at the gate. Once onboard, the flight attendants were fantastic. We were on a 767, so the First Class cabin was good-sized, but every flight attendant came over to say hello and offered to help if we needed it. Welcome drinks were offered as another flight attendant announced to the coach passengers that “now is the time during boarding that we like to call creative stuffing” – she encouraged people to find ways to get their bags in.

The little guy was dressed for the occasion, though he had the wrong airline in mind. (Thanks for a US Airways friend for that baby gift.) My wife tried to feed him as we climbed through the shallow marine layer, but he was out like a light before we left the gate. He apparently inherited that from her. He slept the first couple hours while we ate (I had the cereal while my wife had the omelette, which she really liked). We logged on to Gogo wifi and had a movie going in the seatback TV as well. Totally connected.

He woke up a couple hours in and we prepared for the worst. Fortunately, he was in a great mood. We went to change him in the empty area near door L1 (the flight attendants said that was our best bet since that plane had no changing table) and we ended up staying in the galley for about 10 minutes with the flight attendants because they were having fun with him. They even gave him his first wings. (Wing pins are back!) I asked the flight attendant if she could ask the captain for the aircraft registration since I couldn’t see it at LAX, and the first officer actually came out to give it to me. He asked what I did and we started talking a little. He’s one of those guys who thinks that he should have the same contract he had in 2000, but I wasn’t about to argue with him when he had an airplane to fly.

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April 21, 2012
Delta Connection 5106 Lv Atlanta 410p Arr Wilmington 533p (operated by ExpressJet)
Atlanta (ATL): Gate C55, Runway 9C, Depart 18m Late
Wilmington (ILM): Gate 5, Runway 17, Arrive 5m Late
N907EV, Bombardier CRJ-200, Standard Delta colors, ~90% Full
Seat 3C
Flight Time 49m

Our connection was looking a little tight until they switched the runways around and we unexpectedly landed early. We found an elevator to get us down to the train and made our way to the C gates. Our plane was all the way at the end, but that gave us a chance to stretch our legs (and change him in a restroom along the way). Our corner of the ATL wasn’t having much luck. First a Knoxville-bound flight went mechanical, then another flight was weight-restricted, and finally ours broke too. We were told that a tire needed to be changed, but upon further inspection, they changed their minds. Seriously. I asked after the flight and the first officer told me that they found out the foreign object wasn’t as deep as he first thought.

We boarded to find a CRJ in terrible condition. The bulkhead was threadbare. There were multiple holes in each seatback pocket. The lighting was dirty with stains. The safety placards were all worn down. Delta should have been embarrassed to have ExpressJet flying this airplane under the Delta name. It looks even worse in this photo because of the flash, but it was bad in any kind of lighting. (I tweeted it and Delta responded quickly. They informed maintenance that the airplane needed to be looked at.)

Fortunately, the airplane itself worked just fine. The little guy wasn’t nearly as thrilled with his coach ride on a CRJ. But he did hold his own for most of the flight. The flight attendant was great, introducing herself personally after we boarded in case we needed anything. She did a nice job with service on the sub-1 hour flight. We stayed just north of an imposing storm most of the way and somehow landed without even touching a cloud.

On the ground, it took them some time to get the door opened for us to walk out on the ramp, and the airplane was hot. The little guy had enough and started wailing. At least he made it that far. Everyone on the airplane was very friendly about it and tried to see if they could calm him from their seats. Soon enough, we were off the airplane and in the very tiny Wilmington terminal.

—

Our return started very early – at 1215a Pacific Time when we woke up to make the trek to the airport. It was supposed to be a beautiful sunny day, but apparently a surprise storm showed up and it was overcast with rain in the area. We were dropped in front of the sleepy, North Carolina-inspired terminal and went to check in. There was an earlier connecting flight in Atlanta and we hoped we could do same day confirmed for $50 to get on it. We went into the Sky Priority line and a woman at the counter shouted a question whether we had checked in at the kiosk. We told her no, because we wanted to see if we could make this change. She told us that we had to get in the other line to do that. I asked what the point of Sky Priority was, and she said something about how they don’t really do that. They just worked one line. Right.

Clearly this woman had no idea what to do because the other guy behind the counter told her to do it. She said she didn’t know how. He told her to call someone. She didn’t, and he finally dismissed her and said he’d just deal with it. So we had to wait for him to finish helping someone. Finally, he told us that it’s impossible to do same day confirmed unless we’re changing the first flight. I found out when I was in Atlanta that wasn’t true, but it meant we wasted about 20 minutes that we didn’t need to waste.

We went through security and it was an odd experience. They pulled me aside for a random check, which meant swabbing my shoes and that was it. No pat down, no bag search, nothing else. Then they made my wife hold the little guy for awhile because they wanted to swab the stroller but they didn’t have anyone to help right then. That was a lot of fun.

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April 25, 2012
Delta Connection 5305 Lv Wilmington 6a Arr Atlanta 727a (operated by ExpressJet)
Wilmington (ILM): Gate 5, Runway 24, Depart 3m Early
Atlanta (ATL): Gate D44, Runway 27C, Arrive 8m Early
N681BR, Bombardier CRJ-200, Standard Delta colors, ~90% Full
Seat 3D
Flight Time 1h8m

Having left plenty of time we made it into the gate area before boarding began and we were ready to go when it was time to pre-board. This ex-Atlantic Coast/Independence Air aircraft was built around the same time as the aircraft that brought us to Wilmington, but its interior was in MUCH better shape. We took our same seats as on the way out and soon we were on our way to Atlanta.

We were in the clouds and it was pretty bumpy for the first 20 minutes or so. Turbulence on those CRJs always feels worse, I guess. We finally got out of it and landed in a nice, clear Atlanta day. Since we had checked bags, there was no way to change to an earlier connection even if we could have, so we had a couple hours to kill. We wandered around, my wife got coffee, and I stared at airplanes.

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April 25, 2012
Delta 1655 Lv Atlanta 940a Arr Los Angeles 1151a
Atlanta (ATL): Gate A18, Runway 26L, Depart 2m Early
Los Angeles (LAX): Gate 58A, Runway 25L, Arrive 15m Late
N126DL, Boeing 767-332, Standard Delta colors, ~90% Full
Seat 2A
Flight Time 4h16m

We pre-boarded once again, and I was definitely used to the stroller/car seat routine. The first officer was coming up from his walkaround and he stopped to say hi to the little guy. I asked how the ride was looking, and he said it was bumpy on the way in from Jacksonville and “it’s always bumpy over the Rockies.” Ok. (We never even got near the Rockies, passing over El Paso.) This wasn’t the last oddity to come from the cockpit.

On the airplane, the flight attendants were once again very friendly and eager to visit with the baby. He, however, was exhausted and after fussing a little at the gate, conked out for a couple hours. Despite their best efforts, the flight attendants couldn’t get the inflight entertainment system working, so it was all up to Gogo to carry the load (and it carried it well).

We took off to the west and that’s when the seatbelt follies began. First, the captain came on and told us that it was going to be bumpy so he was going to turn the sign on. But he had never turned it off, so he actually flipped it off when he meant to turn it on. I mentioned it to the flight attendant but the captain didn’t fix it. Later, he did the reverse, eventually correcting it when the flight attendant told him that time. There could have been a serious liability issue if we hit severe turbulence and the sign was mistakenly off.

But we didn’t hit anything severe, though there was light chop much of the way. I held the little guy for a lot of the flight, and I didn’t end up eating. My wife had a different kind of omelette than on the way out that she really liked. The little guy decided to wake up and scream briefly, and we got nervous that we were bugging those around us. We went up front and changed him, and soon he was back asleep again. Whew.

We sat in the clouds of a late season storm for much of the last hour or so, but we landed very early. Ah, the curse of landing early. We slowly taxied out to the very end of a taxiway and sat there. The captain came on to tell us that an airplane was in our gate and it would be about 10 minutes. About 15 minutes later, he came on and said that the airplane was just doing some last minute catering and then we’d be there in 5 minutes. We started moving, but we stopped again. Meanwhile, we had a diaper breach and had to change him. But we couldn’t get upon an active taxiway, so we had to do in the seat.

Finally, more than 45 minutes after we landed, we were at the gate. The captain’s inaccurate and sporadic updates were frustrating.

Once we pulled in, our stroller car seat came back up, but the stroller was damaged. A mud flap was gone and the foam handle was broken. We were told to file a report, so we did. When we finished up, I had called LAX Parking Curb Express to come pick us up. They showed up quickly, we checked out the car, and we were on our way. They send another car to pick up the driver so we didn’t have to take him back.

Overall, it was a very successful first trip with the baby. The flight attendants absolutely stood out on all these flights for doing some great work.

It has been a long four months since I last stepped on an airplane. Crazy, I know. But I locked it down before my son was born and then obviously for a little while after as well. This was my first opportunity to get back in the air, and it came courtesy of US Airways, which is always happy to fly people out without charge for the airline’s annual media day.

This was my first chance to see the newly-refurbished US Airways Express aircraft operated by Mesa. It was also the first chance I had to fly a US Airways mainline aircraft into Long Beach in quite some time. Overall, everything was fine but the ground experience in both places left something to be desired.

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March 20, 2012
US Airways 2829 Lv Long Beach 430p Arr Phoenix 553p
Long Beach (LGB): Gate 8, Runway 30, Depart 1m Late
Phoenix (PHX): Gate B18, Runway 25L, Arrive 5m Late
N902FJ, Bombardier CRJ-900, US Airways colors, ~95% Full
Seat 10A
Flight Time 59m

As usual, I left home an hour before the flight and found myself in a short but barely-moving security line. It was apparently amateur-hour at LGB with every other person forgetting to empty pockets, take liquids out, remove shoes etc. Once through, I tried to find a seat in the packed trailer terminal.

It was packed because US Airways, Delta, and Alaska were all pushing out airplanes at the same time, and the little trailer isn’t meant to handle that much at once. I can’t wait until the new concourse opens up.

Even though everything was running on time, it was a tense situation just because of the packed house. When they called boarding for our flight, people rushed up to get on board quickly just to escape the terminal.

The agent who was boarding was aggressive and forced almost everyone to tag their bags for planeside checking for this CRJ-900. The guy in front of me balked and said he had brought his (relatively small) bag on board this exact same aircraft type on the way out, but she wanted to hear nothing of it. She barked back at him that he had to check his bag.

He looked like he wanted to fight, but instead, he just shoved his boarding pass in front of the agent and said “fine, just check me in.” That did it. She made him stand to the side, scolding him publicly for his behavior. Soon after, she let him board after his tone softened. I was just happy to be out of there.

The construction is coming along nicely but that means the walk to the airplane is long and confusing. With several aircraft boarding at once, we all merged into one lane for walking and then there was a split to different aircraft at the end. Needless to say, they were pretty loudly announcing where our airplane was going once we boarded, just in case.

This was my first chance to see the new Mesa interiors and they looked good. First Class seats were a nice touch, and even the recovered leather coach seats looked significantly better. Our mostly full flight pushed back just about on time and we took off on a relatively uneventful flight.

I say “relatively” uneventful, because there were some strange characters onboard. The woman next to me stared at a copy of her itinerary for most of the flight. She just held it up in front of her face . . . for maybe 30 minutes. Very weird.

I had my customary ginger ale and that’s when I started to notice that these seats didn’t look as good as I first thought. The seatback looked like stucco that had been painted over one too many times. There were chips in the paint and it just didn’t look great.

More annoyingly, these seats would not stay upright. The flight attendant had asked several of us to push the button to bring our seats up before departure. I had figured that came from the last person in the seat, but I was wrong because when we descended into Phoenix, the same thing happened. Apparently, these seats do their own thing.

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March 23, 2012
US Airways 123 Lv Phoenix 806p Arr Long Beach 927p
Phoenix (PHX): Gate A4, Runway 7L, Depart 5m Early
Long Beach (LGB): Gate 8, Runway 30, Arrive 6m Early
N819AW, Airbus A319-131, US Airways colors, ~75% Full
Seat 12A
Flight Time 59m

Normally after a hard week of work, I like to stay overnight and have a beer with friends. But I couldn’t leave my wife alone with the little guy any longer, so I came back Friday night, taking advantage of a nice mainline flight home.

I got to the airport about an hour in advance and it was surprisingly busy. The A350 model I had won at the conference was suspicious enough that the TSA pulled me aside and searched my bag. Funny.

I went to my gate and found a fair number of people waiting around with our airplane there already. I had thought that tickets provided by US Airways were upgradeable if seats were open so I went to the gate agent to ask. She looked at me funny and asked if this was a mileage ticket. I explained to her what it was and she said I could buy an upgrade like anyone else for $50. Ok. I didn’t take it and just went to wander and remember the good old days when I use to roam these halls.

I’m always surprised when I find someone who I knew from my America West days, but sure enough I ran into a guy who was there back then and we caught up on life. He took at a look at my ticket and said it really did look like it was a travel voucher used to purchase it. Interesting. I should ask the US Airways folks about that one.

I went to board the flight and asked the gate agent if it was full. Without looking up, she said it was very full and hurried me along. It wasn’t full at all. I took my window seat and had an empty middle and aisle next to me. I’m guessing we were three quarters full at most for the short ride home.

The captain was in a good mood. He came on and thanked “junior travelers” James and Bella for stopping by the cockpit on their way on to the airplane. I loved that because I knew the kids probably went nuts hearing their names over the PA. It’s a little thing, but it’s a great way to make kids feel special when they fly.

The airport had gone and uncharacteristically switched the runways on us, so we had a long taxi to the west end of the airport only to take off to the east and then turn right around. It was a mostly clear night so the view was beautiful. I had a ginger ale and soon we were on our way into Long Beach and I was on my way home.

Remember that October snowstorm and the meltdown that followed in Hartford? This woman and her husband were stuck in the thick of it. Here’s a great read about their experiences along the way.

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In late October, my husband and I enjoyed a fabulous vacation in Europe. We managed to see 4 different countries, caught up with friends, and experienced as much as we could in a short time. Little did we know what was in store for us on our voyage home.

Our flight from Paris to New York was circling in the weather when the pilot informed us we were heading to Hartford, Connecticut. We’d been in the air an hour past our arrival time, and the urgency to land was apparent. We finally landed in Hartford, being told we would get back in the air as soon as possible to get to JFK.

My husband and I turned on our phones and checked AA for our reroute. We found ourselves booked out of LaGuardia on Monday morning. It was Saturday. This COULDN’T be right. Angry, I called American and waited on hold for 20 minutes to find out most of the flights at JFK were canceled and Monday was clearly the best they can do for us right now. I was encouraged to call back. Irate, I hung up the phone. My husband and I started to process the information, and to understand the spot we were in. The snow was piling up on the wings. The captain gave updates:

430p: Pilot tells us we will be here for a little while to get refueled and then de-iced
5p: Pilot says we are next in line
530p: Pilot tells us they only have one fuel and de-ice truck working so it will be awhile. He also tells us if we don’t leave by 550p his flight day is done and we have to stay here in Hartford for the night. “In my over 20 years of flying planes I can tell you that I cannot take off with slush on the runway. Folks, I’m looking at an inch of slush on the runway and there is no equipment working to clear it.”
6p: Pilot tells us that we know we are here for the night and still no news on fuel or de-ice. The pilot seems more upset, but tells us the airline is working to find hotels for us.

At this point my husband got angry. The American app on our phone still showed us leaving LaGuardia on Monday morning, so he called American. We had a new strategy and asked about flights out of Hartford on Sunday. He was told the first flight we could get on was around 10p. This seemed absurd to us, he hangs up still angry but feeling better after doing something about it. This was a lesson we learned: Do something with your anger. Don’t sit and stew.

7p: Pilot tells us that there is only 1 international gate here and that there are no customs officials to deplane us. Therefore we have to stay on plane
8p: Pilot tells us that we will be heading to the gate to deplane.
820p: Pilot tells us that he isn’t sure if we’ll get to gate, he tells us getting information out of these people is like pulling teeth
9p: Pilot says we are going to head to another gate and then we will deplane and be held in the terminal area by that gate since we can’t go anywhere until we clear customs
915p: Pilot tells us that we will wait to get the international gate but we can not get off plane until everyone from the Swiss flight in front of us clears customs. All 300 of them.

At this point I was on the phone with American. I booked that flight out at 10p, hoping that when we got on the ground I could make something better happen.

We’d been given snacks and water regularly while we were sitting on the tarmac for 8 hours. The bathrooms were functioning. The mood was patient on the plane, which was surprising. In the row in front of us, a single mom had been entertaining her year-old daughter. This mother had worked HARD all trip, and the baby had been none the wiser of our predicament. We were honestly in awe of her patience and ingenuity to keep that baby happy. Lesson #2: It could still be worse. We were trying to get home to our own children, and could fully appreciate how different this experience would have been if our children were trapped there with us.

1020p: Pilot tells us that we are going to the gate
1025p: Pilot tells us the power is out in the terminal so the gate isn’t working, we will have to exit on tarmac
1050p: Doors open and we can deplane
11p: We enter customs area
1130p: We clear customs — without our bags. Can we even do that?
1140p: We get to baggage area and are told that our bags can’t be taken off the plane because they don’t have equipment at this airport for our size plane and shuttles will be coming to bus us to the other terminal
1150p: We bus over to other terminal
midnight: We arrive at terminal to find a spot to sleep
1215a: We are lucky enough to find spot where they are first giving out cots and sheets for sleeping
1230a: We settle in to sleep. Here’s a video of the sleeping situation in the ticketing area at the Hartford airport:

1a: 6’7″ 350 lb Bostonian decides to pull up a cot next to us and shake the windows with his snoring
2a: Windows still shaking and many people are awake
4a: We wake up for the day
7a: We get to American counter.

While in line to speak to the lone American employee, we witnessed some interesting drama. The Europeans from our flight got angry. First a few men were angry at the only employee trying to help us. Then they turned on themselves. A French lady in the crowd started chastising the lead man who was giving the employee a hard time. “It is not her fault!” she told him. The French lady brought calm to the crowd, and we resumed our spaces in line. The man in front of us sat next to my husband on the plane. We knew he was French and was trying to get to Cleveland. He gave the American employee a hard time.

He was put back on our flight, which left for JFK that afternoon, and arrived 45 minutes before his connection to Chicago, where he would then have to figure out his flight to Cleveland. She told him this was the best she could do. We also needed to get to Chicago, and when it was our turn we suggested the same itinerary. She admitted to us that there was no real chance of making that connection and thought our plan to fly from Hartford to O’Hare directly was a better one. She printed our boarding passes to Chicago. Lesson # 3 — being nice pays. We again questioned if we could get our luggage. She confirmed we would be abandoning it to fly home from there.

We took our tickets and passed through security 15 hours early…

11a: See there are 2 spots open on flight to Chicago at 2pm, I call American Airlines and get us booked…We will be home by 4pm
130p: We board the flight
2p: We take off for Chicago…
4p (Chicago Time): We land in Chicago!!!!

After some time had passed, we remembered more of the fabulous experiences on our trip and less about the unfortunate circumstances of our return. The airline had compensated us with vouchers and miles.

We will fly again, we have already booked a trip for the whole family. I will not boycott a single airline, because I saw planes from every airline I could fly stuck in the same predicament. I vow to fly directly whenever possible. We love to travel and experience new places, and this bad experience will not keep us from enjoying our hobby. We will be smart and prepared for our next trip in February. Wish us luck!

–
Corry Stanley lives in the Chicago suburbs with her 2 and 4 year old sons, husband of nearly ten years, and two rescue dogs. She’s a native Wisconsinite, lifelong Packer fan, and an IT professional. She tweets infrequently at @corry_s.

It’s time for part 3 of Nate’s Dubai trip on Emirates. After flying the 777 out to Dubai and spending time in the Dubai Airport, it was time for him to fly back. This time, it was on the A380 to JFK.

—
After getting wrapped up in Dubai Airport, I realized it was 8a and it was time to board. Since I was on the A380, I could board from the lounge level rather than the main concourse level. The gate was 201, directly outside the business class lounge.

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October 17, 2011
Emirates 201 Lv Dubai 830a Arr New York/JFK 215p
Dubai (DXB): Gate 201, Runway 12R, Depart 15m Late
New York/JFK (JFK): Gate A6, Runway 31L, Arrive 5m Late
A6-EDC, Airbus A380-861, Standard Emirates livery, ~50% Full in First, 66% in Biz, 75% in Coach
Seat 23A
Flight Time 14h14m

I was expecting a massive line, so I was stunned to see only 5 people in the queue. After a few folks checked my boarding pass and ID (I should have just left it on my forehead), I was directed to an elevator that would take me down a level to board the aircraft. Everything was glass encased, so I could see the line for coach, and it was moving quite fast. I was the only one in the jet bridge, which was also glass encased, providing for some great views of my airplane and the A380 at the adjacent gate.

I was greeted by three flight attendants and was pointed toward the rear business class cabin to take my seat, 23A. After reading FlyerTalk and some of the comments on SeatGuru, people seem to give this seat high marks. The cabin was bustling with activities as FA’s were passing out champagne or juice as passengers were getting settled in. I was surprised to find out we were two-thirds full in Business.

When I got to my seat, the first thing that struck me was the level of privacy it provided. Since the seats have a mini-bar and are fully flat, there is no one sitting next to you. My seat was inwards near the window with my bar/storage area/tv remote jutting out towards the aisle.

My seat had the customary pillow, blanket, and noise-cancelling headsets. The eye shades and socks were in a small pouch above the bar. I also had 2 storage units between my seat and the window – which could fit a nicely-loaded backpack (I would later notice the aging on this airplane as it was difficult to keep them closed) or the pillow and blanket when not in use.

As I sat down, I was disappointed to not see electronic window shades, but this massive window pane. The window was almost 8 inches or so from the inner plastic window which made viewing a bit, well, unusual. I was then offered champagne and some dates by the flight crew before departure, and had a short chat with Hetzel, the business class purser.

My mini-bar was well stocked with a variety of sodas and juices. There weren’t many announcements. Most of them were in Arabic and perfect English. The lengthy safety video was done on the TVs – first in Arabic then again in English.

I was still a bit euphoric about flying in the A380 when we pushed back – at 845a. During the engine start-up, I could not hear a thing. I wasn’t even sure the engines were running until I noticed us taxiing towards the runway. After about 15 minutes we were in queue.

Take off was very smooth – couldn’t even hear the engines spool up. After what seemed to be a long take-off roll, we finally lifted off and proceeded to do a slow climb towards Iran. It was a very stable departure thanks to the design of the A380 control surfaces. Our flight attendants then did a greeting in Arabic, then English, alerting the passengers to the many languages spoken by the flight crew (14). You can hear the entire announcement on the takeoff video towards the end of this video:

Thirty minutes after takeoff, service began with a glass of champagne and warm nuts. I was then given a tray with fresh fruit and yogurt in advance of breakfast, which I unfortunately never got to taste.

I was given a tour by the purser, ‘Apple’. She would not let me in any other cabin, citing TSA regulations (which isn’t an actual regulation at all). We sat at the full-size bar in back and she showed me many highlights of the A380, including the couches (2), large screen TV, bar food and options, and a new feature – pub tables that are placed over the doors, so people can stand and talk.

She then showed me the First Class galley and everything provided – including formal high-tea service, special beverages for passengers after they are done with the spa/shower, and the catering. I also met the spa attendant, who is NOT a flight attendant, and her sole role on the airplane is to assist passengers in the spa/shower and do a thorough clean after each use.

Emirates makes it a high priority to over-cater First Class to ensure every customer gets their first pick of food. I also found out they stock 3 bottles of Dom Perignon on the aircraft, 9 types of teas, and an espresso/cappuccino machine. First class passengers are given a large Emirates hand bag to take any items with them – slippers, pajamas, spa lotions, or just as a souvenir.

One interesting feature was the purser controls. She said there are cameras near each flight attendant station so she can observe and manage her crew of 26. Apple said there have been flights where entire families have purchased every open seat in First to ensure privacy. With the new flights to America, they added cranberry juice and bagels with cream cheese (water served with ice should be on their list).

As our interview wound down, I headed back to my seat and noticed the makeup of our cabin. We had a significant number of people dressed up and couples occupying the middle seats that adjoin. For such a long flight not many passengers were dressed casually. I was only one of four Caucasian Americans in Business, and I’d later find out that 2 of them were from Atlanta but they purposely fly Emirates to India/Middle East via New York, despite Delta providing service from their hometown.

I noticed my tray was gone, but I was able to get some munchies at the bar, where I met another flight attendant who asked me for any criticisms about Emirates (apparently everyone knew who I was by now). I told her my main issue is that I haven’t seen a water service every 30/60 minutes, which is customary on U.S. long haul flights. She said “well, just use the call button.. we are here to serve you”.

The Atlanta passengers started to join in our conversation, and I told the flight attendant that as Americans, we are “trained” to never touch the call button. The Atlanta frequent fliers agreed, “yeah, even in Delta BusinessElite, they bark at you.” The Emirates flight attendant looked at us in horror.

After a very relaxing 3-hour nap, I woke up and watched a movie. I had to call a flight attendant over to ask for my “Lite Bites” (2nd meal) option. I really wish Emirates would put something in the menus alerting passengers that the 2nd meal is “on demand”. I ended up getting the Emirates club sandwich, and it was served warm. But they did have “hot bites” in the bar area at this point, in case a passenger didn’t like what was on the menu.

After a few movies and restful naps it was time for the dinner service. I opted for the Arab kabob meal, which included large chicken and beef chunks and served with rice and beans. It was amazingly tasty, and the salad was still fresh despite being 10 hours into the flight. The flight attendants told me that the galleys are packed 2 carts deep and everything is frozen and then thawed to ensure its safe to serve.

I also noticed the flight attendant shook 22D awake for his meal, and he didn’t seem like a happy camper. I think Emirates needs to work on this, or come up with a way to communicate to passengers the meal service expectations and if they want to sleep or be woken up.

I asked the purser for access to coach earlier in the flight so I could at least get a photo of the coach meal service, but I was told TSA didn’t allow switching cabins. So I was taken aback when I saw a passenger from economy in the upstairs galley who even went down the stairs. One would think it would have been beneficial to show someone writing a story the main deck during the flight, but no.

The landing was very smooth and we didn’t seem to use up much of the runway. As we taxied by the Delta terminal, I noticed how close our wingtip was to the smaller Delta CRJs and hoped we didn’t want to play “tag” with one of them, like the Air France A380 did this past summer. We eventually docked at the International terminal and deplaning was very fast.

I opted to stay and talk to the pilots and take a look at the coach cabin downstairs, and I was again rushed. I am still trying to figure out why Emirates flight crews didn’t want me to see or experience the economy cabin. Both times I had to wait until we were on the ground and the seats actually felt fairly comfortable, but I didn’t get to spend enough time to decide if they were really good or bad.

The window seats felt cramped due to the curvature of the plane, but each seat had the customary ICE system, universal powerports, and only industry-standard legroom.

Customs was very efficient, and I was able to recheck my bag with Emirates so they’d get put on my Delta flights. I opened my duffel to make sure everything was in there and repacked some items to prevent anything breaking and I was off to Delta. At some point between there and my arrival in Kansas City, my bag was ripped open and half my items were gone.

Emirates’s PR firm offered to replace all of my items, which I declined and said I’d rather pay for them. Within a week of filing my claim, Delta agreed to pay for my items.

Overall, my A380 experience was a memorable one. This was a big airplane that had a tremendous amount of amenities to keep passengers occupied for the entire journey. The one downside – lack of personalized service. I can’t tell you the name of the flight attendant assigned to my section, unlike on my San Francisco to Dubai flight).

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You can see more of Nate’s photos here.