Cranky on the Web (March 17 – 21)

Airline industry pours millions into new terminalsUSA Today
I was asked my thoughts about airports spending money to improve the experience for travelers. I had mixed feelings. (Experience = good, cost = bad)

In the Trenches: Relying on Customer Service When Technology FailsIntuit Small Business Blog
We found a quirk of Google Apps over the weekend and that meant we caused problems for a customer. We had to fall back on customer service skills to smooth things over.

Get Every Post Emailed to You

There are 12 comments Comments


Your email address will not be published. Required fields are marked *