Cranky on the Web (December 16 – 20)

Cranky Concierge – and how it can make your travel
A client of ours wrote us up after having a great experience with one of our concierges.

How to handle weather delays and flight cancellationsJohnnyJet
Johnny was kind enough to include Cranky Concierge in his tips for dealing with flight problems.

In the Trenches: The Yelp ConundrumIntuit Small Business Blog
We get a referral or two per week from Yelp and most of them are pretty bad. Maybe I’m just doing something wrong.

Forms of identification: Brett SnyderBBC Passport Blog
I did a little interview with BBC about some of my travels. We talked about more obscure things, like my most unique meals and souvenirs while traveling.

American Airlines to Let Employees Pick its Paint JobConde Nast Daily Traveler
Another take on American’s latest efforts in choosing its livery.

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