Cranky on the Web (December 16 – 20)

Cranky Concierge – and how it can make your travel
A client of ours wrote us up after having a great experience with one of our concierges.

How to handle weather delays and flight cancellationsJohnnyJet
Johnny was kind enough to include Cranky Concierge in his tips for dealing with flight problems.

In the Trenches: The Yelp ConundrumIntuit Small Business Blog
We get a referral or two per week from Yelp and most of them are pretty bad. Maybe I’m just doing something wrong.

Forms of identification: Brett SnyderBBC Passport Blog
I did a little interview with BBC about some of my travels. We talked about more obscure things, like my most unique meals and souvenirs while traveling.

American Airlines to Let Employees Pick its Paint JobConde Nast Daily Traveler
Another take on American’s latest efforts in choosing its livery.

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16 Comments on "Cranky on the Web (December 16 – 20)"

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David SF eastbay

I hope the AA workers select the much nicer and easier on the eyes AA logo. That flag thing is just ugly.

If the new AA/US paints aircraft for PSA,AirCal,RenoAir, TWA will they also add the tag line ‘we bought them so we could kill them’. I know that’s tacky, but living in the west and having worked for TWA, that’s just what AA/US did to those carriers, so it’s a sort subject.


Agree. Every time I see one these new paint scheme planes, I think: “OMG, there’s Evil Knievel (or is it Captain America) about to take his whatever and jump the Grand Canyon!” How about a little sophistication, AA/US?

Nick Barnard

For TWA that just isn’t fair. AA had plans, and this little thing happened on September 11, 2001 that sort of put a wrench in the plans.

PSA, AirCal, RenoAir.. Maybe. Although they also had WN to deal with. WN was much scrappier and lower cost back in those days.


I really don’t mind the new American livery. I’m not enamored with it, but it’s okay. The alternative tail offered in the survey (not a vote, from what I’ve read elsewhere) is even worse than the flag tail, in my opinion. It’s as boring and bland as boring and bland can be. But … there’s no accounting for taste.

Nick Barnard

FWIW, I think the old tail doesn’t work because you have two brand identities showing for American Airlines. IMHO they should take the new AA livery and put the US tail on it. Seriously. That’d work nicely.

David M

I had similar thoughts about mixing the A*A logo on the tail and the new logo on the forward fuselage. The US tail might work, though I think you’d still have a bit of a brand identity problem mixing the new AA logo and the US flag logo.

My thinking would have been to work the new logo into a tail design; something like this:


I like that design a lot.


I like it, too – good, clean look. Personally, I’m not a fan of the new eAAgle, but if USAA is going to keep it, I’d much rather have this than either the new tail or just slapping on the old logo, where the dueling eAAgles look clunky.

Adrian Jenkins
I have three questions re Cranky Concierge – 1) Is Cranky Concierge only really set up for US based travelers and US domestic travel? 2) Why and how would infrequent travelers benefit from Cranky Concierge, as per the post? My experience, living in and flying from New Zealand, is that most of the cheaper fares are very inflexible, such that one couldn’t change their originally booked flight to get a better connection etc. even if we wanted to, as you would forfeit the value of your ticket. 3) How good is your Cranky Concierge team at knowing those ‘special… Read more »