Codesharing Provides No Benefit to the Traveler

Earlier this week, I published a column on CNN.com talking about codesharing. You all know the practice. It’s when one airline sells flights on another airline under its own code. This column turned into a great discussion on airliners.net, and now I’m bringing it here. Why? Because I don’t see a single consumer benefit to codesharing. Anyone else believe otherwise?

Flight status, Heathrow

I suppose I should break this down into two different pieces, because there is one aspect of codesharing that does make sense to me: the regional airline relationship. If you fly Delta from LAX to Phoenix, you’re actually flying on SkyWest Airlines operating as Delta Connection. SkyWest doesn’t sell flights on its own. It’s just a hired service-provider, and that type of codesharing I understand. The operating airline isn’t equipped to really handle ticket sales and shouldn’t have to be. It’s really operated on behalf of the larger partner, and that larger partner’s policies and procedures increasingly apply. So let’s exclude this type of codesharing from the discussion.

It’s the other type of codesharing that I’m targeting here, and I would love to see it disappear completely. You know what I’m talking about. It’s when you buy a flight on United but actually fly on Lufthansa. Or you buy a ticket on US Airways and find it’s actually on United. These types of codesharing relationships have grown dramatically over the years to the point where airlines have started to run out of 4 digit flight numbers. (Ever wonder why you see flights with the same number for a roundtrip? It’s to conserve on numbers.)

From a sales perspective, this makes sense. Consumers are more likely to want to buy a ticket on a single airline and at least at one point, there was bias in the reservation systems to display single-airline itineraries first. This practice also allows airlines to double their presence on screen. Instead of one flight display of American from LA to London and British Airways to Athens, they get two. You’ll now see one option on American and the other on BA, even though they’re the exact same flights. This creates a ton of clutter and really adds no value.

But is there any true advantage to a passenger? I think not. Here are some of the suggested advantages and why they aren’t real.

  1. You can check your baggage all the way through on codeshares instead of having to claim and re-check in the middle.
    This may be true, but this benefit is in no way limited to codeshares. Most airlines have ticketing and baggage agreements with other airlines to be able to check bags through. For example, if you’re flying United to Paris, you can check your bags through to a connecting flight on Air France even though the two have no commercial relationship involving codesharing.
  2. But then I’m subject to a bunch of different baggage policies?
    It’s actually no different. The operating airline sets the baggage policies, so even if you’re on a codeshare, that doesn’t really change anything.
  3. You can buy a single ticket on a codeshare but you’d have to buy two tickets otherwise.
    That’s not true at all. There are interline agreements that allow you to buy one ticket across airlines, regardless of the code.
  4. But it’s a lot more expensive when you buy a ticket on separate codes.
    That’s airline policy, not a given fact. Airlines may provide lower fares that are booked on their codes, but there’s no reason they can’t do the same for interlining. I was just helping one client go from Geneva to LA and found the best business class option to be on Swiss to London and then Air New Zealand to LA. No codesharing involved, but the price was competitive.
  5. When I buy a ticket on one airline’s code, then I can go to that airline to take care of everything.
    This is one of the more dangerous aspects of codesharing. People think the airline they buy from is in charge of everything, but that’s only true when convenient. When it comes to ticketing, whichever airline sold the ticket is the one responsible for changes. It doesn’t matter if it’s a codeshare or not. I just helped someone who had a problem with an Iberia flight on a ticket purchased via Qantas. Iberia said it couldn’t help, and we had to talk to Qantas to get it fixed. But when it comes to things like lost baggage, it goes to the operating airline. The codeshare gives an illusion of responsibility when that’s really not the case.
  6. I can earn my miles on codeshares but not otherwise.
    This actually has nothing to do with codesharing but is really a separate business agreement. Any two airlines can provide any level of frequent flier reciprocity regardless of code. If they choose to do otherwise, that’s a business decision.

While there are no real benefits, there are plenty of downsides. First and most important is the confusion. People simply don’t know who they’re actually flying. Sure, it’s disclosed (required by law in the US) but people don’t always read every detail. It also adds a ton of clutter. One of the biggest complaints on airliners.net was that codesharing fills departure screens with a ton of flight numbers for the exact same flight so it just makes it more time-consuming to get the information you need.

There’s also the issue of product consistency. Airlines may codeshare but that says nothing about consistency between the products onboard. You might buy a ticket on British Airways, but if you end up on an Iberia flight, you’re going to be disappointed with what you get.

I should clarify that I do see benefits from alliances. They set a basic standard (admittedly, very basic) about what you can expect across the participating airlines in terms of mileage accrual, elite benefits, etc. They also have been working to locate closer to each other in large hubs to make for an easier connection. But codesharing isn’t necessary or even really that helpful to making an alliance work. If you buy a ticket that shows Delta the whole way versus a ticket that has Delta connecting to Air France, the alliance-benefits would remain the same. And if they don’t, that’s a business issue that can be fixed.

In the end, I see no good reason for codesharing, and I wish it would just disappear. Anyone care to argue for why codeshares are good? Am I missing something?

[Photo via Flickr user Samuel P/CC 2.0]

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89 Comments on "Codesharing Provides No Benefit to the Traveler"

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Dave
Guest

Better GDS display is big benefit.

Wonko Beeblebrox
Guest
Without codesharing, American had (until recently with their LAX service) almost no useful presence out of Phoenix (ie: they would only go east). Even with their new LAX service, they still are still very weak out west. For example, If you have a denied boarding voucher that basically states that it is only applicable for flights with an AA flight number, then you cannot get from PHX to SEA on AA without going through DFW or ORD. With a codeshare, you can use that voucher on an AA coded flight operated by Alaska (even now with the option to go… Read more »
Derek Pugh
Member
I can attest to some of the headaches that codesharing provides: Some examples: AA/BA codesharing: BA does not allow free preassignment of seats (at least for non-elites) prior to the 24hr check-in, while AA does. If you book BA code on AA metal, to assign your seats, you must call the airline to get AA’s PNR for your reservation, then sign on their website and choose your seats. AA/Etihad codesharing: Etihad (even on their AA codeshare flights) does not accept AA’s boarding passes and requires the passenger to check-in again at the ticket counter (At least at JFK) Continental/United: I… Read more »
Andrew
Guest

I think Delta is the worst with codeshares, at least insofar as to how they display them. You walk up to a Delta gate in Atlanta for a flight to Syracuse, and the gate information scrolls from “Delta 1486” to “Air France 4098” to “Alitalia 6540” etc (I just made up those numbers)…I think it’s the stupidest thing. If I’m not actually flying Alitalia to Syracuse, then don’t put it up on the board at the gate!

SEAN
Guest

When you call MIA’s flight information line & input an AA flight number, you sometimes also get the code share equivalent from QS, IB & BA as well. That’s despite the fact it’s all the same flight.

James Williams
Guest

Andrew,

That is helpful to those that are. ATL is a fortress hub and all ST sell ATL flights as their own. Either we need to do as Cranky says and have the DL code be ticketed on the other carrier’s ticket stock or just deal with the momentary flash of the alternate flight number.

Virtual
Guest

Andrew, it might work if you are the only passenger in the plane, then you can have any flight number you want! e.g. Andrew 1469!!
When you share something with someone, you have to deal with it!
I guess you don’t share your toothbrush with your mates?
Suck it up!

Dan
Guest
Oh! Oh! I got one (a downside) too: Us ramp guys are *not* equipped to deal with code share flight numbers. I once received a bag off an inbound UAX flight. It was supposed to take “CO” to DTW. Problem is, CO doesn’t fly to DTW. Me, being an airline geek, recognized this as being an NW code-share, but that’s not something I would expect my UAX ramp buddies to know — it was actually quite rare for us to see an off-line transfer, let alone an off-line code-share, and expecting us to be up on every code-sharing agreement beyond… Read more »
David SF eastbay
Member
Codeshare can work in your favor. If airline A and airline B have the same fare it might be sold out if booked as airline A but available if booked as airline B. But once that get that anti-trust business settled and can talk with each other about fares, etc that goes aways as both will always then show the same booking class available or sold out. With DL/AF as an example a DL aircraft will have two cabin service so if you book the front business class you will get DL’s best service. But surprise if the flight is… Read more »
james
Guest

I actually just did this. Pulled my usual initial Kayak route search and US Airways offered my route using United flights. US Airways fare was $30 cheaper than UAL.

Booked through US Airways, then called up UAL to select my seats.

Joe
Guest

Yes, codesharing can be beneficial for federal employees/contractors flying internationally. The Fly America Act requires federal employees flying on the government’s money to depart and arrive in the US on a US flagged carrier. There is a loophole in that the flight just has to have a US carrier’s flight number (The US flight number has to be on the ticket).

FBKSan
Guest
But there’s also a loophole that says if there is no US flag carrier then flying a foreign carrier is acceptable. Given this, I would argue that the codeshare often makes the buyer worse off, and the only entity who wins is the US airline providing the codeshare. Case in point: I was recently trying to fly from DC (DCA) to Toronto, and the only non-stop flight is on Air Canada. AC was selling the flight for $700, but to buy the US-carrier codeshare was going to cost me $1700. Under Fly America, my choice was to buy the US-carrier… Read more »
Ron
Guest

That’s the whole point of Fly America — it’s a hidden subsidy to U.S. airlines. Actually, not quite hidden, even.

David SF eastbay
Member

Joe don’t get me started on Fly America Act. Like FKBSan said you can pay a lot more to have to booked as a US carrier and WE the TAX PAYER pay for it. If the american people knew about this they would have a fit and their Washington reps would get an ear full. And with some of the alliances as they are UA/LH for example split the revenue so the money isn’t even going all to an american company.

Ron
Guest

With joint ventures and shared revenue, I wonder why they don’t consistently price the US-carrier code substantially above the foreign code. There’s no competition anyway, right? So why not just force the government to pay higher fares?

Ron
Guest
Joe beat me to the punch with the comment on Fly America — huge benefit to anyone flying on federal dollars (not just employees and contractors). Of course, one might argue that Fly America should simply go away, but as long as it’s here, codeshares are very helpful. Another benefit has to do with inconsistent frequent flyer benefits and policies. Back in 1999 I flew an Air France–operated, Continental-coded flight from Paris to Newark, and wanted to credit it to my Northwest account. The check-in clerk claimed it couldn’t be done because NW wasn’t partners with AF (that was before… Read more »
Graham
Guest

So a question for people…

How come you can find a cheaper flight on an airline’s metal through a codeshare sometimes than booking through that actual airline? You would think it would be easier for me to book a United flight on their website than book it on US Air’s and get their flight number…sometimes the difference is a fair amount of money.

AS
Guest
Codesharing allows one or more carrier to market seats on the same aircraft. Which means you have more people generating demand for that segment, and with their pooled resources the codesharing partners can fill enough seats to make a flight viable, whereas on their own they cannot. You cannot overlook this benefit – without codesharing, airlines could not offer as many routes, you would have fewer viable flights overall and thus less choice as a consumer. The other benefit is consolidation – codesharing allows partners to work together on a route (not full ATI revenue/cost sharing but some sort of… Read more »
jr
Member

Youneed to watch the fares too, when DA and NW were merging I wanted to fly from NYC to MCI (Kansas City) While looking to book DA, they had the flight listed as operated by NW. I went to the NW web site and they were selling the flight for $35.00 cheaper. And as far as the US and UAL code share, all you have to do is pull up a flight list and the fares that are twice the cost are the UAL flights. quite easy to tell

stilly
Member
Continental/United Codeshares. (1) Flew Continental after merger with United on a B fare which nets 1.5x elite miles. The website said I would get 1.5x elite. One segment was a United code share. United internally booked it as a K fare and I lost about 2,000 elite miles. When I contacted Continental, they told me that the code share partner determined how many miles the passenger received. (2) Continental agents tell me that you cannot upgrade United segments with miles. (3) On the Continental website, most of the flights that come up are United. Moreover, the Continental (non-codeshare) flights are… Read more »
Tourist
Guest
I have observed exactly the same things that you mentioned. Your small sample is right on the money! 1. After having been a recipient of UA bad service, a few years ago, I switched loyalties to CO. Now on CO website, a majority of the flights that show up when one tries to book are UA operated; and the CO options are consistently more expensive. Since I am sure that UA staff still have UA attitudes, I don’t book those flights. Just this morning, I ended up booking on DL as the only reasonably priced options that I was getting… Read more »
Bobber
Guest

Had the exact opposite experience – crappy service on Continental, always try to book United flights, yet the Continental metal was always significantly cheaper.

karen
Guest

I only fly to Europe. The only airline I will fly now is Icelandair. They don’t do this stuff. Luckily I live in one of their hubs. Glad I don’t have to fly in the US anymore.

jabelson
Member
There are definitely pros and cons to code-sharing. One pro is that if I am using (for example) AA’s desk-top schedule to check flight schedules it will show me all flights with AA codes, even those operated by other carriers (it will not show me flights operated by partners without AA codes). Thus, for example, flying from NYC-SEA, I would get the AA flights via ORD and DFW in both cases. But, without code sharing, I would not get the AA/AS conenctions via SEA or SFO. Internationally, I can find flights from NYC to ATH via LHR, MAD, BUD in… Read more »
MathFox
Guest

A mildly annoying issue arises with incompatible frequent flier cards between airlines in an alliance. The NWA kiosks in the check in area suggested to use your frequent flier card to retrieve your e-ticket details. Unfortunately the KLM flying blue cards did not work.
To add more injury to the insult, the flying blue cards also did not work for check in on flights flown by KLM, where NWA did ground handling.

DesertGhost
Guest

CF,

A simple question: Codesharing’s benefits to travelers may be suspect, but is there any real world harm to it?

James Williams
Guest
Maybe I’m just an odd duck but I’ve almost never found the codeshare being cheaper. I fly AS from time to time because they have some N/S service from SJC which is close to me. Thanks to their recip-elite bennies with DL, I get a cheaper price than if I booked on DL stock and AS metal and decent seats. I got caught on a UA-ticketed but US metal codeshare once and said never again. 6 hrs from the east coast to west with no IFE and crappy seats. To those why fret about multiple PNRs, I suggest using TripIt.… Read more »
James Williams
Guest

Correction: Negates the downsides of avoid multiple PNRs.

Cedarglen
Member

Buy whatever ticket suits you, but always pick the “Foreign Metal” airplanes. They are better, a lot cleaner, far better service and smiles and the food is usually pretty good on the long hauls. So, buy Amerian to be loyal, but Select the foreign metal birds for your flight, even if yo have t owait a day on some spit routes. Buy U.S., fly foreign, in most cases. -C.

David SF eastbay
Member

I think it’s funny when you have say five flight segments booked as five different airlines, and not one flight is actually operated by the carrier it’s booked as.

One bad thing is codeshare partners are not always near each other so you can tell a taxi driver you are flying airline A and be dropped off at the terminal only to find out that airline B is the actual carrier and then have to hoof it over to the other side of the airport.

iahphx
Member

Personally, I have bought several codeshare tickets for significantly less than the fare offered by the carrier who was operating the flight. You’d probably call these “mistake fares.” In some cases, the confusion caused by codesharing can work in favor of the customer! But, obviously, not always.

kelty
Member

As a former federal employee, I benefited from codesharing under the Fly America act. It provided increased flexibility.

I don’t fully know all the technical issues in codesharing, but sometimes airlines allocate a specific number of seats to the codeshare partners. This is particularly true on international carriers where availability and pricing may be related to which airline “owns the seats.” It’s not just one big bucket.

If you are accumulating miles on a particular alliance, it is an advantage to have codeshares on international flights where they typicaly alternate departure times which could not be justified by a single airline.

ChuckMO
Guest

Well, one upside I found was FF miles on CO during the CO/NW codeshare days. I was flying to see some friends in TUS from STL. I could have taken CO via IAH and return with one stop. A two stop option popped up during my search via NW STL-MEM, CO MEM-IAH-TUS and return the same. Added some time to my journey, but I received approximately 1,000 extra miles and even with the extra two segments the fare was actually nearly $100 less! Sometimes with a little research the codeshare complications can work to your advantage.

James Williams
Guest

I think peeps are conflating airline alliances with codeshares. They often accompany each other but are not required to do so.

Flights on DL ticket stock that include:
-all DL operated coded,
-all AF/KLM operated and coded, or,
-a mix of DL and AF/KLM with each coded as the operating carrier

all yield the same amount of miles. Codesharing is mostly a marketing ploy to inflate the number of destinations served.

I’ll concede that if you have a business who requires one carrier and doesn’t all any others from even that alliance, it would have some impact.

FlyingAnxiety
Guest

The airlines are about making money. That’s it. Code sharing is about limiting competition.

James P
Guest

That’s not at all what codesharing is about – if there were no codesharing there wouldn’t be new flights popping up all over to compensate or anything. If anything, codesharing makes it easier to search for more flights and options to find lower prices.

Jim
Guest

It seems like just about everything a codeshare was designed to do can now be done through an alliance without the need for a codeshare. Codeshares also cause clutter and confusion. My proposal would be to give each flight one number for the operating carrier, and one number for all codeshares. For example, “United Airlines flight 56 / Star Alliance flight 2301”. That will reduce the clutter and make everything more clear.

million miler
Guest

that is a great idea! I’d take it a step further and make the first digit of the alliance flight number represent the operating carrier and then use the operator’s flight number behind the identifitier. In your example United 56 = Star 2056, and United 123 becomes Star 2123 while LH 123 becomes 1123, etc. Then when you get to the airport you automatically know which counter/terminal to go to and what flight number to look for at the gate

Jeff
Guest

Does anyone know how the process actually works – for example, if you buy a ticket from the codesharing airline, does it get to keep the revenue or does it have to pay it over to the operating carrier? Are the seats taken on consignment by the codesharing airline or does it commit to buy them?

Reed
Guest
The business integration and connections benefits to code-sharing are fine. The biggest annoyance is really just the fake flight numbers. If I buy a ticket from Dallas to Spokane, WA (which is not served by American), connecting through Seattle, I want to be given one boarding pass that says American #1157, and another that says Alaska #690 (perhaps with the American code-share number in smaller text below it). Everything else can stay the same, but when the average Joe (non-aviation geek) gets two boarding passes with the AA logo and flight numbers, he can get really confused when told to… Read more »
Flying Lo
Guest
You’ve definitely nailed down all the negative aspects of codesharing – the operative word being – all – ……All of it is useless. As an employee of one of the Star Alliance carriers, it is frustrating beyond belief when passengers come into a terminal and expect to check in with USAir or United or Air Canada and are at the wrong airline – all because their itinerary uses a codeshare number — i.e., what shows as USAir flight 2186 BOS to LAX is really UA 456 BOS to LAX. Although 99 percent of the time their printed itinerary shows “operated… Read more »
tharanga
Guest

When two airlines codeshare outside of a joint venture, aren’t they in some sense competing with each other to sell the same seats? It’s a bit strained, but you can argue that codesharing (without a joint venture) actually leads to competition.

Virtual
Guest

“It’s actually no different. The operating airline sets the baggage policies, so even if you’re on a codeshare, that doesn’t really change anything.”
This is not true!!! When the passengers bought a ticket with a Marketing Carrier, most of the time the Operating Carrier honors the terms and conditions of the Ticketing Carrier (means they get the same baggage policies and conditions of the Marketing Carrier if it is also the ticketing carrier)

Ron
Guest

My understanding is that this baggage policy harmonization happens in multi-segment tickets, where the policies of the first (operating) carrier apply to all subsequent segments. But this is true of interlining as well.

MeanMeosh
Guest
Baggage policies are maddeningly inconsistent when codeshares are involved. A personal example – I flew from DFW to KOA last fall; AA flight to HNL, and then an AA codeshare with HA, with an AA flight number, the rest of the way. I have status on AA, and thus don’t have to pay baggage fees, but have no status on HA, and so am theoretically subject to the fee for bags on the interisland hops. Flying out of DFW, my bags were tagged direct to KOA, and as such, no baggage fee was charged since the first segment was on… Read more »
SH
Guest

I agree that baggage policies are inconsistent, but this is not the fault of codeshare — they would be (and are) inconsistent even in just a normal interline relationship.

For codeshare, I do know examples where the MARKETING carrier’s baggage allowance applies, even when the flight is operated by another airline. This happens especially frequently when a foreign carrier’s code appears on a US domestic carrier’s flight. The foreign carrier typically does not charge for checked bags and the domestic carrier will usually (sometimes?) follow that policy. See the recent codeshare between JAL and JetBlue for an example.

Cedarglen
Member
The only benefit of a code-shared flight group (with some connections?) **Might** be to pick foreign-operated flights for the longest legs. The most simple example is this: You want to fly from the middle West Coast of the U.S. to, let’s say Frankfurt. You fly a major branded U.S. feedier (regional) carrier to the U.S. embarkation city. From there to Frankfurt, both the U.S. major (legacy) carrier AND the code-share partner operate theo own, owned and staffed aircraft. For the most part, the code share is a schedule convenience thing. Either branded and staffed airplace will get you to Frankfurt… Read more »
Is It Down
Guest

I didn’t know all these little intricacies when it came to ticketing. It’s not so much of a benefit for us, consumers…but more for the airlines and whatever they do in their accounting department lol. I think just as long as this doesn’t affect flights, I don’t mind. But I wouldn’t be happy if I saw all those flights cancelled and taking the risk that my flight would follow right behind.
-jessica

mandel.jerry1
Member

I love code shares. If not for code shares, we wouldn’t have been able to work out several award trips to and within Europe. Also, it makes it easier to use miles. Code shares also “cured” some problems we’ve had due to missed connections. We’ve had some flights where my airline awards were not directly usable on non-code share airlines but we were able to fly on them because they were code shares with alliance airlines. I call those “brother-in-law” airlines.

trackback

[…] rather than Air France-operated flight.  Coincidentally, The Cranky Flier had a piece about the downsides of codeshares for passengers.  I’m not that thrilled by them either.  As United and Continental merge, I’m […]

jaybru
Member
A day, maybe two, late and a dollar short, but thanks to you, Cranky, for your blog on code-shares. If there is a “Travel Pulitzer,” you deserve it. Terrific! The comments to your blog are good, too, but I agree 100 percent with your responses to them. Most importantly, I believe, is that the use of code-share is a totally unnecessary confusing aspect of air travel today. My suspicion, unproven, is that it is a deliberate attempt to thwart competition, and DOT’s rules. As you noted so well, anything of real value from the use of code-share could, and should… Read more »
Rico
Guest

The benefit is mostly for people who aren’t willing the change their carrier. They get more flights to choose from.
Of course you can’t generate a benefit by simply putting an additional number on a flight that you couldn’t achieve with other measures. Codesharing is a marketing tool. Compare it to livery for example. There is no benefit for a passenger just by having your aircrafts tail painted in some colors. But everyone does it. You can question a lot of the stuff marketing departments do by asking “where is the benefit for the customer”.

trackback

[…] As we rely more and more on discount sites like Orbitz, Priceline and Kayak for deals on international flights, we are also finding that being our own travel agent can be time consuming and frustrating. I think the recent interest in the problems with codesharing (when an airline sells a flight on another airline under it’s own code) reflects this… see some of the stories on The Cranky Flier. […]

Auto Lease Los Angeles
Guest

I’ve actually never heard of codesharing. I could see how it would be very frustrating though, and I think it seems kind of sneaky which I don’t like. I agree with you, if I book a flight on Delta for example, I’m not expecting to be on a flight with a different airline (unless the plane’s nicer, in which case I’m not complaining). :) I’m going to keep an eye out for this though.

Joe Lovett
Guest
The “joint marketing” and “codesharing” snafus continue to be a pox on Delta-Air France. I made reservations directly with Air France (because of previous problems with Delta) that are on Air France metal. A five minute change in scheduled departure time resulted in booking being automatically “hijacked” by Delta. Delta never informed me of a change in booking number. It took three telephone calls to Air France and two to Delta to find original booking. Trying to find my booking number, Delta staff keep insisting I initiated transfer! Not true — I was trying to avoid Delta’s reservations system. To… Read more »
michael
Guest

I hate CodeShare. From consumers’ point of view, nothing good comes out of it.

trackback

[…] As we rely more and more on discount sites like Orbitz, Priceline and Kayak for deals on international flights, we are also finding that being our own travel agent can be time consuming and frustrating. I think the recent interest in the problems with codesharing (when an airline sells a flight on another airline under it’s own code) reflects this… see some of the stories on The Cranky Flier. […]

Paul
Guest

When travelling with sports equipment such a bicycles be very wary of codeshares.
Most airlines charge extra for bicycles, but if you book a codeshare, each airline might require it for their leg. This has happened to me on Air Canada / Lufthansa codeshares. Air Canada charged a fee then Lufthansa charged me a further 50 Euro for the next leg.

Tanesha
Guest
I know you mentioned about Delta flights operating on another airline, but incase you didn’t know, Delta created an alliance with Virgin Atlantic called SkyTeam. With that more airlines can save money by using someone elses code in the alliance group. This is taken from Virgin Atlantics website: “We fly to some amazing destinations, but if you’re heading somewhere we don’t fly to directly, don’t panic. We’re part of a network of like-minded airlines, with flights that link up neatly with ours. If you book a flight with us to a destination we don’t fly to directly, rest assured you’ll… Read more »
reesa roo
Guest
It’s prob too late for me to jump in here, but I’ll give it a go. #6 caught my attention and I would like to add onto it. Yes, you can earn miles in and outside of code shares. But earning them in code share is a HUGE benefit!!! Because then it’s combined with up to 20-30 airlines rather than just reserved to one. In which case, you can receive benefits with more optional airlines instead of just one. Also, with code shares you can buy one ticket with one airline and you can travel from one side of the… Read more »
sj
Guest
Code sharing is NOT co-service! Just booked on code share between United and ANA through United. Who said United would take care of changes? NOT TRUE and THE CUSTOMER IS LEFT TO FEND FOR HIMSELF WHEN DELAYS OCCUR! I had no idea that when the united flight was delayed, causing a missed connection, that United would not service the ticket! They denied all responsibility and passed onto ANA, who had nothing to do with the delay and was not reachable until the flight arrived at Japan and wheelchair service could hustle the elderly around Narita. Huh? No WAY, no more… Read more »
Tired of the bs
Guest

On the phone with United trying to re-protect a passenger. flight is booked on United/actually an Air Canada. United can’t see that the flight has been cancelled. The agent does not want to help. Wants me to call Air Canada, who is not answering phones currently, and who would tell me to call United anyway.

Suzy
Member

I might have to take a codeshare flight from orlando fl to naples italy we would go on delta to rome then alitalia to naples with 5 hour layove in rome. Ive never done this before. Do you think luggage get easily lost during this code share flight?

Susan Lee
Guest

When I call AA air, they told me call BA air, vise versa.
They toss you around like a ball instead helping you, and you got stuck not able to check in
online,get a seat. and both airlines don’t care, They have co share airline to dump your issue.
That’s my experience and still pending..

Susan Lee
Guest

Now the real issue is : Airlines should train their employees for give correct information.
not sure if they are stupid and can’t learn or employer is stupid and do not train them properly.
I spent over an hour on the phone and lost working hours, They put me on hold and made %$#@
dollars as workers.. Thank you for screw up my time away. airlines..

AB
Guest
Agree, bad experience with code share if you ever have to change anything. I booked a flight on Turkish through United. Wanted to change the day of the return flight. While Turkish was easy to reach, they said changes have to be made through United since they issued the ticket. United’s online change flight link wouldn’t work because it’s a code share, they have no email address to change reservations, called the HK office who said sorry need at least 24 hours notice, so wouldn’t do anything not even try. So, called the US number, after going finally getting through,… Read more »
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