Cranky Concierge Rolls Out New One Way Pricing

I thought I’d take this normally post-less Wednesday to let you know that we’ve rolled out new pricing on Cranky Concierge. Now, instead of pricing per trip, we have pricing per direction. If you’re traveling one way, this will save you money. But for the rest of you it’s likely to mean at least a slight increase. Hopefully you understand why we’re doing this.

You can see the new pricing spelled out at I also put together an FAQ here.Cranky Concierge Logo

In short, Flight Monitoring (formerly called Assistance) is $15 each way within the US/Canada, within the European Union, and within any single country. Global coverage is $30 each way. For an extra flat $30 on top of that, you can get help with Flight Planning as well. Need Urgent Assistance? It’s now a flat $150.

If you’ve used us to find award availability in the past, you know we’ve had great success helping people use their miles. That, however, is a very time-consuming process for us. For that reason, we’re introducing a new Frequent Flier Award Redemption service that costs $90 on top of Flight Monitoring. This is a big increase, but hopefully you’ll see the value that we provide.

There are a couple other changes. For example, if you end up buying a ticket in a premium cabin through us, we’ll refund our fee. We’re also instituting a $30 change fee for bookings that you have us change. In short, we’re trying to better match the time and effort we put in with the price we charge.

Lastly, you can still purchase Cranky Credits for a discount. Each credit is worth $15 and you can now buy in packs up 10, 20, or 35 with up to a 15% discount.

As always, feedback is welcome. If you have any questions, email us at or call (888) 747-1011 within the US or +1 707 797 7474 elsewhere.

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11 Comments on "Cranky Concierge Rolls Out New One Way Pricing"

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Yeah, I don’t blame you for jacking up your frequent flyer awards assistance. I’m somewhat good at it, and it still takes me forever. I can only imagine doing that for someone else. So, although it appears expensive, it’s a fair price to pay if you can actually deliver for the client.

One thing — it’s not clear if Urgent Assistance is an added cost for people who already have Flight Monitoring, included if you do, or if it’s for those who don’t and want help *now*.

David SF eastbay

Airlines and Travel agents charge fees even to their corporate clients so you charging fees isn’t out of the norm. The benefit people get from you could be better (for the money) then they might get from another source.

The most wasted money is dealing with the airline directly. They charge you and you get the least amount of service and by people who know less about ‘their’ airline then the average person on the street.


I love your 888 phone number


Hah, just noticed that. Neato indeed!


The regular number is pretty neat, too.


Do love the 888 phone number, very memorable. Cranky credits also made me laugh. Despite working the industry, wish I had used you six months ago when DL’s MSP hub closed for snow. My rebooked flight was 4 hours late, and then the ATL connection cxld twice. Using your concierge service would have left me less cranky.


What I woldn’t give for NONREV travel assistance and the many time’s I’ve neede to get back home ASAP. Any chance that could be your next venture?