Recent Articles
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American’s Latest Improvements Show An Attempt to Balance Customer Experience with Spending Tons of Money
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I wrote earlier this week about how Delta was working on re-branding to reflect all the product improvements it had made over the last few…
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Delta’s Big Branding Exercise Reflects Changes That Have Already Been Made, Not New Ones
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You’d think from the tone of Delta’s announcement yesterday that there were some huge changes being made to the airline’s product. That’s not the case.…
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Across the Aisle from David Neeleman on Azul’s Skycouches, US Partner Opportunities, and More (Part 2)
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In part 1 of my discussion with Azul’s David Neeleman, I had him focus on why this was going to work when the odds seemed…
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Cranky on the Web (December 1 – 5 ) – Hidden City Ticketing, First Class, More
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This secret trick could save you money on airfare — but beware – Digital Trends I was asked to comment about hidden city ticketing –…
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Topic of the Week: How Do You Feel About Strikes?
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Lufthansa pilots spent much of this week striking. Air France pilots have done that a lot this year as well. Regardless of how you feel…
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Across the Aisle From David Neeleman on Why Azul’s New Service to the US is Going to Work (Part 1)
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Way back in 2010, I spoke with JetBlue and Azul founder David Neeleman (Part 1, Part 2, Part 3). As he does best, David was…
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Profit Sharing: Why American Doesn’t Like It, Why It Should Have Done It Anyway, and Why It Can’t Do It Now
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I really thought this was going to die down eventually, but it hasn’t. The topic of profit-sharing at the new American (or lack thereof) has…
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More US – Mexico Flights May Be Coming Soon Thanks to Loosening of the Rules
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Maybe “soon” isn’t the right word. Nevertheless, beginning in January 2016 (a mere 13 months away) some of the silly regulations governing travel between the…
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Cranky on the Web (November 24 – 28) – Best Airports in the US, More
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The Best and Worst Airports in America: Readers’ Choice Awards 2014 – Conde Nast Traveler I was only responsible for writing up the best airports…
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The True Meaning of Thanksgiving 2014
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Ah, Thanksgiving. It’s my favorite holiday of the year. This time, a quick road trip brought me to Phoenix, so no airplanes needed. For everyone…
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Delta’s Choice of the A330neo and A350 For Its Widebody Fleet May Seem a Little Peculiar
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We’ve been waiting a long time for Delta to decide what widebodies it would order to replace its 747s and 767s, and now we finally…
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JetBlue is Making Changes That You Think You Won’t Like, But You Might Be Wrong
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Remember when we talked about what Wall Street wanted JetBlue to do in order to improve financial performance? Well, JetBlue agrees. The airline has announced…
