Recent Articles
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72 Hours With Hawaiian Airlines: Talking to Flight Ops, the Ride Home in First Class
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When I woke up on my final morning on Oʻahu, I had that usual sense of dread. There’s something really depressing knowing that the next…
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72 Hours with Hawaiian Airlines: The Honolulu International Airport Modernization Plan
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Just about every person I met with during my visit to Hawaiian brought up the Honolulu International Airport modernization plan. This is a project that…
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Cranky on the Web (July 14 – 18)
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Understanding the Value of Social Media at Airports for Customer Engagement – Transportation Research Board I was one of the panelists who oversaw the creation…
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Topic of the Week: Does JetBlue’s Automatic Check-In Matter?
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JetBlue announced last week that it is going to put an end to the practice of making people check-in. At launch, anyone on a domestic…
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Lufthansa Focuses on Low Cost, Takes a Page Out Of United’s 2003 Playbook
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You might think Germans would just be spending this week basking in the glow of their World Cup victory, but that’s not the case at…
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72 Hours with Hawaiian: Meeting with Execs, Flying ‘Ohana by Hawaiian
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After my abbreviated interview with Hawaiian President and CEO Mark Dunkerley, it was time to move on. Next up was Peter Ingram, Chief Commercial Officer.…
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72 Hours With Hawaiian: Across the Aisle From President and CEO Mark Dunkerley
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My day started with an interview with President and CEO Mark Dunkerley. But when Mark walked in the door, something didn’t seem quite right. He…
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Topic of the Week: WestJet Goes Widebody
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First those crazy Canucks decided to get turboprops. Now it’s time for WestJet to get widebodies. Next year you’ll see them flying from Canada to…
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Blaming United’s Problems on Continental (or Vice Versa) is Exactly the Problem
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The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming financially and operationally,…
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72 Hours with Hawaiian: A Unique Headquarters Setup, Flying Hawaiian’s Very First Airplane
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I left off in Part 1 yesterday as I stepped off the airplane into the warm Honolulu sunshine. After a brief ride, I was at…
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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
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There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85 years under its…
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Cranky on the Web (June 30 – July 4)
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Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for it again. This…
