American Prioritizes Operational Improvement With DFW Hub Changes


The weekend after Christmas is usually blissfully quiet for us at Cranky Network Weekly as airlines usually just do a little clean-up and let their network teams catch their collective breath. That was not the case for American this year which completely remade its schedule in several different ways. The overall theme of the schedule change seemed to be to improve the operation and invest in strategic flying above all, an interesting move for an airline that continues to suffer from a revenue disadvantage. At best, this likely won’t help that situation. At worst, it could hurt it. But the airline has decided that the benefits outweight the potential costs.

Some of the changes were minor. They got the April and mid-May schedule closer to accurate, put the A321XLR in the Boston and New York/JFK – San Francisco markets, and filed the premium-heavy B787-9P to fly from London to both New York/JFK and Los Angeles starting this summer. On a somewhat larger scale, American added one extra bank to Philadelphia in the evening, so that it could increase the number of international flights it runs on the airport’s limited international-capable gates. But those were minor compared to the two big changes that I will cover in greater depth this week: the quick and relentless ramp-up in Chicago and the de-peaking of the Dallas/Fort Worth hub.

Today, let’s start with DFW.

DFW is not lacking for runways, but as the hub has grown and weather has worsened, it has found itself in an operational nightmare more often than should make anyone comfortable. This isn’t exactly new. Under legacy American before the US Airways merger, the airline had gone to a “rolling hub” concept where it smoothed out the operations during the day to be more even. This was meant to be great for operational integrity, and it was helpful for maximizing utilization of employees and gates throughout the day. Here is what that looked like:

American DFW Departures by Quarter-Hour July 11, 2011

Data via Cirium

Sounds great, but you know what it was bad for? Selling tickets. Rolling hubs created longer connecting times, and flight displays often ranked what they showed by total duration of the trip. This penalized American, and so, post-merger, it was re-hubbed again to optimize for short connections.

This new re-peaked structure has stayed in place for over a decade. You can see what that looks like just by comparing the above chart to summer 2025.

American DFW Departures by Quarter-Hour 2025 vs 2011

Data via Cirium

For the last decade-plus, American has run a nine-bank hub at DFW. Some of those banks were directional, meaning planes would come in from the west and depart to the east. Others were omnidirectional meaning planes came from everywhere and turned around to go to everywhere. As DFW has now crept closer and closer to 1,000 daily departures for American — last June hit 921 average daily departures with more planned this summer — the airline has been faced with the prospect of operational gridlock. This summer showed that.

In July 2025, according to Anuvu, American canceled nearly 3 percent of its departures from DFW and saw only 61.4 percent of those departures that did operate arrive on-time (within 14 minutes of schedule). That is terrible, especially with so many short connections being made (er, missed).

Now, American is going back to the future, or, well, sort of. It is trying to relieve stress on the DFW operation by… depeaking once again. This time, however, it isn’t going to a true rolling hub. Instead American will convert from having a nine-bank hub to 13. And it will ditch the omnidirectional banking. That being said, there are still clearly defined hub banks. They are just more spread out.

American DFW Departures by Quarter-Hour 2026 vs 2025

Data via Cirium

I was going to compare the before and after for 2026, but that wasn’t (and still isn’t) a final schedule yet anyway. I thought it would be more useful to compare to another Monday last year to show what is really happening.

In the above chart, you can see that flights are scheduled out with no 15-minute period having more than 33 departures. That is a far cry from the old plan which had nearly 80 in that big morning bank last year.

Operationally, this will be very welcome, but it’s apparently not enough to ensure operational success. In its public announcement, American said it will also be increasing block time. Block is the scheduled time between departure and arrival, it’s what you see printed in the schedules. It has nothing to do with the time in the air, so if an airline adds more block, it can pad its schedule to buy better on-time performance. After all, if you leave late but have a lot of block padding, you can still arrive on time, and that’s what the official metric counts.

This isn’t generally a great plan for efficiency or for improving financial performance, but with American running a bad operation last summer, this isn’t a terrible idea to try and get things back on track temporarily. It’s something many airlines have done at different times.

All of this means trips will take longer. Is that going to be a problem? Or will it be a benefit as American has been touting? That’s a discussion for the next post where we’ll look into this in an even more granular way.

Get Cranky in Your Inbox!

The airline industry moves fast. Sign up and get every Cranky post in your inbox for free.

Brett Avatar

30 responses to “American Prioritizes Operational Improvement With DFW Hub Changes”

  1. shoeguy Avatar
    shoeguy

    American ran a terrible operation system-wide in 2025 (it wasn’t just summer). It needs to regain operational reliability (to the extent that it can do that given the various externalities that work against that). AA made progress in the climb out from Covid, but slid back in the last 18 months or so. Absent a stronger and more consistent on time performance, the efforts to right the ship will lead to nowhere. DFW is a terrible hub. It always has been. Delay-prone, bad infrastructure, weather issues. As unpleasant and soulless as ATL, with more delays.

  2. Mr Eric Avatar
    Mr Eric

    It would be interesting to know how much of their operational issues in 2025 were staffing related versus maintenance versus weather. Seems like this approach of 13 banks only hides the true issue.

  3. Tim Dunn Avatar
    Tim Dunn

    This is great news for AA and its ability to capture high revenue passengers.
    Its hub reliability -compareAA at CLT to DFW, if you would, please, as well as to DL in ATL – and it is clear why so many AA itineraries that flow over CLT and DFW are priced lower than DL’s. Many high value passengers won’t fly AA via CLT or DFW because of unreliability.

    AA clearly sees fixing DFW first and CLT undoubtedly coming later as worth it to try to win over high value passengers. Add in that AA turns on high speed free WiFi tomorrow and AA’s ability to win over high value passengers relative to UA and WN should markedly improve in 2026

    1. Ethan the simpleton Avatar
      Ethan the simpleton

      Hi Mr. Dunn.

      I’m not an industry insider. The only reason I follow several aviation blogs is that my hubby is a FA and I want to have better conversations with him about the ups and downs of his days at work. Anyways, since following these blogs I have noticed two things.

      1. You really really like delta. 2. People are pretty mean to you because of it.

      So good job saying something positive about another airline.

      1. SEAN Avatar
        SEAN

        In Tim’s defense he will praise other airlines at times but yes, he really does like Delta.

        On DFW, saw a YouTube video yesterday regarding the airport’s massive renovation/ expansion of most terminals. This includes construction of a new 31 gate terminal F.

        1. Tim Dunn Avatar
          Tim Dunn

          the only thing that I like more than everyone winning in aviation is the truth about the industry.

          DL has simply led the US industry for a decade; it is mentioned in the context of this article because AA and DL compete for much of the connecting traffic in the eastern US and across the southern tier of the US.

          A healthy AA is good for the industry and good for everyone. I am glad to see them addressing their strategic weaknesses. The turnaround won’t happen overnight but I do believe AA mgmt is on the right track w/ many things and reworking their DFW schedules is one very important part.

    2. Lrk Avatar
      Lrk

      I’m interested in the broader point here — would love to see a post breaking down hub strategy (banked vs rolling, extreme-ness/peakiness of banks, etc) across each hub for the big 3.

  4. Call Me Phil Avatar
    Call Me Phil

    One thing AA simply MUST stop at DFW is the incessant gate changes. I man an info both at the airport from time to time and frustrated travelers making connections unload on me because they’ve been get ping-ponged from, say, B40, to E38, to C4–and miss their flights. Employees tell me gate assignments are now made by computer, which has no sense there’s a difference in moving from B2 to B6 vs. D1 to A1. I understand one late flight knocks over a lot of dominoes but it can be done better.

  5. Emil D Avatar
    Emil D

    I’m based in AUS and I was a Platinum with DL until Ed decided that loyalty to AMEX was more important than to Delta. I started flying AA more but I did my best to stay clear of DFW and CLT. But PHL is no picnic either so if I’m flying east I really don’t have many options other to grin and bear it.

    1. Bill from DC Avatar
      Bill from DC

      Seems difficult for an Austin passenger to switch to AA while trying to avoid DFW and CLT. Was United an option with most flights via IAH?

      1. Dave from DC Avatar
        Dave from DC

        I usually fly between DC and Austin using the WN nonstops out of National. Recently I ended up using United DCA-IAH-AUS. That flight between Houston and Austin was comically short. High speed rail between Austin and Houston would be much better.

        I used to fly from Austin to DFW for connections a long time ago. For some reason, that flight didn’t seem so nutty in my memory.

  6. See_Bee Avatar
    See_Bee

    It’s clear operational reliability is a priority with these moves. It’s all about what’s in vogue with the current executives. If this doesn’t work, the next executive’s grand idea will just be to re-peak it…

    DFW may suffer from geography here. Does DFW rely more on East-West traffic? if so, time zones play into the ability to schedule consistently throughout the day (i.e., the 6am California departure won’t get to DFW until after 11am). DL’s ATL operation may benefit from 1) North-South flows to complement the limits of East-West time zone issues and 2) more dense surrounding population than in the SW US

  7. John G Avatar
    John G

    All the schedule massaging in the world won’t help in April and May when a complex of severe thunderstorms parks over DFW.

    It’s just the reality of the airport and its location. Guessing the people on Delta 191 would rather have had a delay than crashing into a water tank due to wind shear.

    Props to AA for trying to maximize the efficiency as best they can.

    The runway layout works fine in good weather. They can use 5 simultaneously, three for landings and two for departures, but when storms jack things up, it blows things up and no system of banking flights is going to fix it.

  8. George Romey Avatar
    George Romey

    I have never understood this desire for a sub one hour (really sub 90 minute) connection at a large hub airport. If your plane lands on time that doesn’t mean you will get to the gate on time. Not to mention regular no marshal crew, no agent at the jet bridge or problems getting the jet bridge attached. Particularly acute if you have a premium or MCE seat that you may not get reaccommodated into.

  9. DesertGhost Avatar
    DesertGhost

    If these schedule changes are more reflective of the real world situation, and aid in running a more reliable operation, they should be embraced. And, if I understand these things correctly, the longer block times should also result in a pay increase for crews.

  10. Dan Goldzband Avatar
    Dan Goldzband

    Well, I watched that MegaProjects video on YouTube. Very interesting, and those projects have to make it better. Hope so, because I have hated DFW for a long time.
    SAN is undergoing a similar upgrade and the difference, at least in the new T1, is palatable.
    But back to DFW–you can’t change the weather.

    1. Common Sense Avatar
      Common Sense

      Who can’t? Just ask all the wacky conspiracy theorists. The Jews control the weather. :)

  11. John G Avatar
    John G

    Part of the issue at DFW is the way the airport handles ground traffic. During the spring and summer, the prevailing winds mean the traffic lands and takes off to the south. They have two N-S runways on the east side, but 17L is WAY off to the east. Plus they land all inbound traffic from the east on the two east side runways…but if the gate is on the west side, that’s a 20 minute taxi. Or more. And even to get to Terminals A, C, and E from that runway it’s a 15 minute trip.

  12. Marty Fricke Avatar
    Marty Fricke

    This is a problem that has been around for a long time, and AA should not have been unaware of it. I read an airline history of Braniff, and in the late 1970’s after the move to DFW, their gate agents did not want to work the late afternoon shift, due to thunderstorm related issues. Kudos to AA for being proactive, but it should not have taken them this long.

  13. Tim Dunn Avatar
    Tim Dunn

    AT&T just announced they are moving their HDQ out of downtown Dallas to Plano which most certainly will affect N. Texas aviation

    1. Roberto Ortiz-Puig Avatar
      Roberto Ortiz-Puig

      How do you see this impact N. Texas avaition?

    2. See_Bee Avatar
      See_Bee

      Not sure this will make much if any difference… A large portion of employees probably already live north of Downtown and won’t need to move. They will continue to use the same airport. Inbound DFW traffic may start using DFW a little more vs DAL previously, but I don’t foresee any material shift since they will now be roughly the same distance

      TKI has no infrastructure and it would take a long time for the airport and airlines to scale, so it really isn’t a viable alterative

      1. Tim Dunn Avatar
        Tim Dunn

        Seeing one of N. Texas’ top-tier players move out of the Dallas CBD and further out validates that N. Texas will continue to grow north – which does open opportunities for new airports all the way up to the Oklahoma border. Compound that with the end of Wright related restrictions and N. Texas could see multiple airports develop over the next decade not unlike what the LA area has.

  14. Tipperary Avatar
    Tipperary

    I was so excited when DFW-MRY started. They can’t manage better than 60+/-% OTP and I can’t risk it as an option.

  15. David C Avatar
    David C

    The weather this past summer was rather unusual pattern for DFW. That amplified things.
    But look at their ‘boarding times’ at out stations. So many are sitting right on top of the posted arrival time of the inbound crew. That is insanity.

    Being a frequent watcher of ATC and listening, I also feel like controllers get their hands tied by procedures and protocols. There used to regularly examples of more enroute and TRACON creativity. Now it’s just a 4 cornered Sit-n-Spin game when the STAR procedures seem threatened by a rain shower.

    The taxi time concern is a bit over exaggerated. As having to go through there frequently, it’s usually just 10 min from most anywhere to anywhere. You also don’t have to sit and hold short of departing runway on the East.

    But they have such poor IRROPS handling. Misleading est departure times when inbound craft is late. Wing walkers that 50% of the time are not in position to marshall in. Gate agents that should be on the bridge waiting for that plane (we all have access to tech to know the plane has landed)

    AA has good ‘bones’ in terms of a phenomenal hub and spoke system, better than average Club fare and aesthetics, etc. Just get me where I’m going and where I paid to go with some semblance of being reliable.

  16. AWEdbaAAL Avatar
    AWEdbaAAL

    Brett – This post reminds me of several other correlated factors or points. I am fully aware of my bias towards legacy AA while yours to AWE owing to your Revenue Mgmt days under Parker. Having these disclosed…

    I have to wonder if this is yet another pmUS undoing their short-sighted decisions. Especially with ORD and DFW viewed together. As you mentioned, back in 2010 ish, DFW had more even arrivals/departures and ORD/DFW tend to complement each other. Fast forward, they chased some short-term margins by moving/adding more to DFW at the cost of ORD. Of cos, the accounting would look better at a glance, but systemwide it might not be as a whole.

    Now, in 2026, AA tried yet again going back to the earlier DFW structure while adding back ORD flights (besides the gate fight).

  17. Bill from DC Avatar
    Bill from DC

    More frequent and less busy banks seems like a reasonable strategy for Doesn’t Fly Wet. 1,000 daily flights does not.

    Did I read correctly above that they used to have a quarter hour with 80 scheduled departures? Why on Earth would they do that knowing that 80 departures in 15 minutes is impossible? Seems like that is setting up at least half of those flights to not have a timely departure.

    1. John G Avatar
      John G

      They build the wait time into the block for the flight. And you could wait an hour at the runway but if they leave the gate on time and arrive at the destination gate on time also it counts as on time.

      Of course sitting at the threshold costs the airline money in fuel and labor though.

      1. Bill from DC Avatar
        Bill from DC

        Exactly. Plus why not try to schedule something that can realistically be accomplished instead of something impossible?

        1. See_Bee Avatar
          See_Bee

          Increased utilization for one. But there’s something to be said if you can translate operational reliability into $$$

          DL in LGA is probably the best example of this. I constantly arrive “early” when arriving at LGA or on OB departures assuming the airport is running smoothly that day. It’s just because DL pumps up the block to help their stats and not cause downstream operational impacts if the NYC airspace is a mess

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Cranky Flier