Cranky on the Web (November 12 – 16)

The EU’s Airplane Carbon Trading Program and What It MeansConde Nast Daily Traveler
I walk through what’s been doing on with the EU emissions trading scheme and why it was suspended. (This has been one heck of a political brawl.)

In the Trenches: Customer Relationship ManagementIntuit Small Business Blog
The time has come to put together a better way to keep track of our customers.

Episode 223 – Nils Haupt from LufthansaAirplane Geeks
I was back once again with the Geeks as a co host. This time we had the North American head of PR, Nils Haupt, on the show.

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