Topic of the Week: United’s Long Phone Holds

It’s been almost 3 weeks since United combined with Continental into a new reservation system and as I said right after, the transition has gone well. But there is one side effect that’s not sitting too well with many . . . long phone holds. If you follow me on Twitter, you saw me want to rip my hair out on Monday of this week. Three weeks into this combined system, my patience is wearing thin. What about you? Have long hold times plagued your United experience? Will it impact your decision to fly the airline?

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