Recent Articles
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Cranky on the Web (December 23 – 27)
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Scrambling Toward Christmas with Sad Songs, Oscar Isaac, and Tight Flights – The Colin McEnroe Show I was on WNPR to talk about the New…
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Topic of the Week: Feel Good Friday
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It’s a light week with not much to discuss, so let’s just watch some of the warm-fuzzy holiday efforts from a couple airlines. You’ve probably…
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Options Away Provides a Way to Guarantee a Fare Without Buying a Ticket
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It’s not often that I write about specific websites here on the blog, but Options Away really caught my eye. The idea is very simple.…
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A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
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Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s A321. It’s the…
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What the Heck is Delta Doing in Seattle?
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It started out innocently enough. Delta chose a couple routes where it wanted to add capacity to Seattle, its newest international gateway. Then it added…
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Cranky on the Web (December 16 – 20)
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Cranky Concierge – and how it can make your travel day – MakeTravelBetter.com A client of ours wrote us up after having a great experience…
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Topic of the Week: How Do You Feel About United Now?
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It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part 3, Part 4)…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
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You guys still with me? It’s been a long series, but we have finally come to the last post. We left off yesterday after my…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
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At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my day with United’s…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
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Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of your seats, waiting…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
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“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping my head around…
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Cranky on the Web (December 7 – 13)
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Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the merger. The comment…
