Cranky on the Web (January 7 – 11)

Photos: Inside LAN’s New 787 Business Class CabinConde Nast Daily Traveler
I did a much more in-depth photo tour of the new LAN 787 business class seat that I saw onboard the airplane at LAX last week.

In the Trenches: Taking ResponsibilityIntuit Small Business Blog
Fare rules are complex, and when we misinterpret them, things can get ugly. Fortunately, after this post was in the can, we were able to get it resolved with the airline.

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