Cranky on the Web (January 7 – 11)

Photos: Inside LAN’s New 787 Business Class CabinConde Nast Daily Traveler
I did a much more in-depth photo tour of the new LAN 787 business class seat that I saw onboard the airplane at LAX last week.

In the Trenches: Taking ResponsibilityIntuit Small Business Blog
Fare rules are complex, and when we misinterpret them, things can get ugly. Fortunately, after this post was in the can, we were able to get it resolved with the airline.

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Hey cranky the article about taking responsibility sounded like a very humbling experience but I am happy everything worked out. Not only does the article maybe give a little insite about how companies might change the way the deal with customers but also how we as individuals deal with each other on a daily basis. With customer service like you have demonstrated I know you and your company will continue to grow and be successful.