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Can Wifi Really Be a Differentiator for JetBlue?
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When JetBlue first launched, it used inflight entertainment as one of the greatest initial product differentiators of all time, and now it’s trying to do it again with a new breed of wifi. Is this…
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And Now For a Really Stupid Lawsuit
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I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man suing United for the way the airline awards miles. This lawsuit got me…
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Cranky on the Web (March 18 – 22)
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No More Lost Bags? US Airways Now Lets You Track Luggage in Real Time – Conde Nast Daily Traveler US Airways has quietly launched its real time bag tracking system where travelers can see where…
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Topic of the Week: JetBlue Goes Premium
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In annoyingly terse brief this week, JetBlue announced that it would introduce a “premium transcon product.” I call it annoying because they told us virtually nothing else except that plans will be revealed later this…
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Southwest’s Ironic and Appropriate New Ad Campaign
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Has everyone seen Southwest’s latest ad campaign? I’ll guess not since the new 60 second spot debuted in the unwatched first round of the NCAA Men’s Basketball tournament. So, take a minute (literally) and watch…
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I Wrote Another Book – You Can Win a Copy
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Long time readers of the blog know that several years ago, I wrote Where the Hell Am I Going?, a book about my literal and figurative journey after getting laid off just before my wedding.…
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Boeing’s Fix for the 787 Battery Problems is Ready
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I’ve been pretty quiet about the 787 as airplanes continue to sit on the ground, collecting dust, waiting for a fix to that nasty “battery catching on fire” problem. It’s primarily because I didn’t have…
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Talking to British Airways About the A380, the AA/US Merger, and More (Across the Aisle)
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I had the chance to catch up with Simon Talling-Smith, the Executive VP of the Americas for British Airways, on the day that BA announced its first A380 routes from London to LA followed by…
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Cranky on the Web (March 11 – 15)
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In the Trenches: Prioritizing Tasks, Getting Paid – Intuit Small Business Blog We’ve neglected an important part of the business, and that means I need to either reallocate time or find someone new to handle…
