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	<title>The Cranky Flier &#187; Inflight Entertainment</title>
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		<title>Delta Nearly Completes Wifi Installation, Now What?</title>
		<link>http://crankyflier.com/2010/06/10/delta-nearly-completes-wifi-installation-now-what/</link>
		<comments>http://crankyflier.com/2010/06/10/delta-nearly-completes-wifi-installation-now-what/#comments</comments>
		<pubDate>Thu, 10 Jun 2010 10:45:28 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Delta]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=5294</guid>
		<description><![CDATA[Delta&#8217;s promised wifi updates have been few and far between, but yesterday we found out that the airline is basically done with its plans. Now that they have an armada of wifi-equipped planes, what are they going to do with them? The A319, MD88, MD90, 737, and 757-300 fleets are completely done. There are only [...]]]></description>
			<content:encoded><![CDATA[<p>Delta&#8217;s promised wifi updates have been few and far between, but yesterday we found out that <a href="http://blog.delta.com/2010/06/09/wi-fi-the-500/">the airline is basically done with its plans</a>.  Now that they have an armada of wifi-equipped planes, what are they going to do with them?</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4686919400/" title="What Delta Should Do with Wifi by brettsnyder, on Flickr"><img src="http://farm2.static.flickr.com/1282/4686919400_72a97ed340.jpg" width="500" height="362" alt="What Delta Should Do with Wifi" /></a></div>
<p>The A319, MD88, MD90, 737, and 757-300 fleets are completely done.  There are only three 757-200s and five A320s that don&#8217;t have it.  All the 767s that are going to be outfitted (the ones that fly domestically) have been completed.  It&#8217;s only the DC9-50 fleet which lags with 25 airplanes left.</p>
<p>We know that people can use airborne wifi to surf the web, but we also know that for the most part, people aren&#8217;t using it very much yet.  But with this entire fleet outfitted, Delta has shelled out millions.  There has to be a way to make that money back, right?  Here are some ideas, some uh, more serious than others.</p>
<ul>
<li>Integrate wifi capability into the seatback screens where available.  Virgin America is working on this as we speak.  It will allow all those people who don&#8217;t carry smart devices to pay to surf the web.</li>
<p></p>
<li>Open up an off track betting outlet for people on the plane who love them some horse racing.</li>
<p></p>
<li>Allow crews to use wifi to deal directly with Delta in order to reaccommodate passengers who are going to misconnect when they land.</li>
<p></p>
<li>Instead of the old smoking vs non-smoking, open up porn vs non-porn sections.*  (*Should only be done on airplanes with leather seats.)</li>
<p></p>
<li>Have cached entertainment options on a server on the airplane that can be streamed to each seatback system or computer via wifi.</li>
<p></p>
<li>Start sending spam from Delta email addresses to people on the plane for cheap Viagra and penile enlargement.</li>
<p></p>
<li>Enable random chat with other GoGo users on other aircraft.  Talk about cloud computing . . . (Rimshot, please.)</li>
<p>
</ul>
<p>I know you&#8217;ve got better ones than I do.  What say you?</p>
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		<title>Jetstar Plans iPad Inflight Entertainment Plan; Do We Really Need That?</title>
		<link>http://crankyflier.com/2010/06/02/jetstar-plans-ipad-inflight-entertainment-plan-do-we-really-need-that/</link>
		<comments>http://crankyflier.com/2010/06/02/jetstar-plans-ipad-inflight-entertainment-plan-do-we-really-need-that/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 10:45:33 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[Jetstar]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=5229</guid>
		<description><![CDATA[Jetstar, the low fare unit of Qantas, has announced that it will roll out iPads to provide inflight entertainment. This may sound like a great idea to you Apple-lovers, but there are a couple of flaws with this plan. The idea makes sense theoretically. You have a device with 10 hours of battery life that [...]]]></description>
			<content:encoded><![CDATA[<p>Jetstar, the low fare unit of Qantas, has announced that it will<a href="http://www.flightglobal.com/blogs/runway-girl/2010/06/jetstar-to-launch-ipad-in-flig.html"> roll out iPads <a href="http://www.flickr.com/photos/crankyflier/4661448543/" title="iPad by brettsnyder, on Flickr"><img style="margin: 5px 5px 5px; float:left;" src="http://farm5.static.flickr.com/4053/4661448543_9969580de5_m.jpg" width="190" height="240" alt="iPad" /></a>to provide inflight entertainment</a>.  This may sound like a great idea to you Apple-lovers, but there are a couple of flaws with this plan.</p>
<p>The idea makes sense theoretically.  You have a device with 10 hours of battery life that can play all kinds of content from movies to tv and games.  It doesn&#8217;t have any of the hassles of a built-in inflight entertainment system, and since it&#8217;s one of the hottest devices on the planet, a lot of people are likely to shell out the $10 it&#8217;ll cost to rent.  But there are problems, and they all boil down to one issue &#8211; this isn&#8217;t likely to be cheap for the airline.</p>
<p>Yes, an iPad is going to be cheaper than installing something in the seat, but that&#8217;s hardly the only option.  A DigEPlayer, for example, has built-in content and can be rented just as the iPad can.  It&#8217;s not nearly as versatile as an iPad, but do people really care that much?  Both provide hours of good entertainment.  </p>
<p>But the iPad is soooo cool, right?  That&#8217;s the problem.  People are really going to steal this every chance they get.  Seriously.  Wouldn&#8217;t you?  It&#8217;s not going to be tied down because not everyone will want one.  So it needs to be able to roam to the person who decides to rent it.  The company that put this together, BlueBox, says that it has a &#8220;<a href="http://www.flightglobal.com/blogs/runway-girl/2010/05/meet-the-worlds-first-ipad-in-.html">proprietary bluebox security solution</a>.&#8221;  Unless it&#8217;s a solution that tasers someone for trying to sneak it off the plane, it&#8217;s unlikely to stop them.</p>
<p>Sure, you can add security that makes it worthless on the ground, but that won&#8217;t stop people.  When I was at United, the airline started handing out personal DVD players to people traveling in First and Business class on the new p.s. flights from New York to LA and San Francisco.  Those DVD players only played the mysterious &#8220;region 8&#8243; DVDs, a region that is really just for airplanes, cruise ships, etc.  In other words, you couldn&#8217;t play any regular DVD on it so it was no good.</p>
<p>That didn&#8217;t stop anyone.  They disappeared faster than an airline employee&#8217;s pension.  </p>
<p>Now, United uses a system that has a built-in drive with pre-programmed content.  I don&#8217;t know if people still steal these things, but the fact that it&#8217;s pretty clear that there&#8217;s no external application for the device keeps people from taking it.</p>
<p>You don&#8217;t think that the second the iPad takes to the skies, someone will have a webpage up on how to disable the security system so that you can use it?  You know they will.</p>
<p>Sure, it can be policed.  If they find one missing that you rented, they can charge you for it, unlike at United where the players were given complimentary.  But you know people are pretty savvy about getting around those things as well.  And what happens when the flight attendants start trying to get in the game and make a little money for themselves?</p>
<p>There are ways around all of this, but it requires complexity that may not be warranted.  If airlines need to provide inflight entertainment (and Jetstar does, because it needs something to make people forget that their knees are smashed in their chests) go for something simpler, cheaper, and less likely to be stolen.  Or just skip this phase entirely.  Simply provide content people can access from their own devices.  Then you don&#8217;t have to worry about the device disappearing at all.</p>
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		<title>Frontier to Put Internet on Embraer 170 and 190 Aircraft</title>
		<link>http://crankyflier.com/2010/04/28/frontier-to-put-internet-on-embraer-170-and-190-aircraft/</link>
		<comments>http://crankyflier.com/2010/04/28/frontier-to-put-internet-on-embraer-170-and-190-aircraft/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 10:45:39 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Frontier]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4985</guid>
		<description><![CDATA[Ok, so Frontier and Midwest are uniting under the Frontier name, and now they&#8217;re trying to standardize the brand and offerings. So what do they do? They go out and decide to purposefully create a split brand offering by adding internet to the Embraer 170 and 190 aircraft only. I guess we did see this [...]]]></description>
			<content:encoded><![CDATA[<p>Ok, so Frontier and Midwest are uniting under the Frontier name, and now they&#8217;re trying to standardize the brand and offerings.  So what do they do?  They go out and decide to purposefully create a split brand offering by adding <a href="http://frontierair.tekgroupweb.com/article_display.cfm?article_id=5187">internet to the Embraer 170 and 190</a> aircraft only.  I guess we did see this coming, right?</p>
<p>These guys are developing quite the variety of inflight entertainment options.  It&#8217;s just too bad that they aren&#8217;t all available on every airplane.  Instead, it&#8217;s a hodge-podge.  I suppose that&#8217;s fitting since their largest competitor is probably United, the king of hodge-podge.  Here&#8217;s how it&#8217;s going to break down.</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4544023883/" title="Frontier Inflight Entertainment Guide by brettsnyder, on Flickr"><img src="http://farm5.static.flickr.com/4059/4544023883_01fb6523b4.jpg" width="500" height="428" alt="Frontier Inflight Entertainment Guide" /></a></div>
<p>How do I feel about this?  I really don&#8217;t mind not having anything but a window on the little Embraer regional jets.  I mean, those are flying mostly (if not entirely) dedicated routes to small markets.  They fly short routes and inflight entertainment just won&#8217;t be worthwhile for those.</p>
<p>But the Embraer 170s and 190s, I&#8217;m not thrilled.  Those planes fly side by side with the Airbus aircraft.  In fact, I&#8217;ll be flying one way out of Long Beach on an Airbus and the other way on an Embraer.  So having differing products on planes that fly alongside each other on identical routes will be annoying.</p>
<p>I understand why they&#8217;re doing it.  It&#8217;s a lot cheaper and easier to pop a wireless router and an antenna on an airplane than it is to put televisions in every seatback.  But that doesn&#8217;t mean it&#8217;s the right decision.</p>
<p>Ultimately, none of this is a surprise.  When I first wrote about the decision to consolidate around the Frontier brand, I said this:</p>
<blockquote><p>I’m glad to see the TVs sticking around, but I’m wondering what’s coming on the rest of the fleet. I would hope that they’d put TVs on their Embraer 170/190 fleet since those go pretty long distances. But the way this is worded makes me think that their version of inflight entertainment may very well just end up being inflight internet. We’ll have to see.</p></blockquote>
<p>Unfortunately, it looks like I was right.</p>
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		<title>Cranky on the Web (April 12 &#8211; 16)</title>
		<link>http://crankyflier.com/2010/04/17/cranky-on-the-web-april-12-16/</link>
		<comments>http://crankyflier.com/2010/04/17/cranky-on-the-web-april-12-16/#comments</comments>
		<pubDate>Sat, 17 Apr 2010 10:45:14 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[BNET]]></category>
		<category><![CDATA[DCA - Washington/National]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4912</guid>
		<description><![CDATA[WiFi When You Fly: A Battle of the Business Models &#8211; BNET Is there a difference for the customer between GoGo and Row 44 inflight internet? Yep. There is. Southwest seeks space at Reagan &#8211; GW Hatchet The newspaper at my alma mater asked for my thoughts on Southwest coming in to Washington/National. Which Airlines [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://industry.bnet.com/travel/10005610/two-business-models-clash-for-inflight-internet-dollars/">WiFi When You Fly: A Battle of the Business Models</a> &#8211; <em>BNET</em><br />
Is there a difference for the customer between GoGo and Row 44 inflight internet?  Yep.  There is.</p>
<p><a href="http://media.www.gwhatchet.com/media/storage/paper332/news/2010/04/12/News/Southwest.Seeks.Space.At.Reagan-3903643.shtml">Southwest seeks space at Reagan</a> &#8211; <em>GW Hatchet</em><br />
The newspaper at my alma mater asked for my thoughts on Southwest coming in to Washington/National.</p>
<p><a href="http://industry.bnet.com/travel/10005621/take-the-on-time-performance-quiz/">Which Airlines and Airports Are the Worst? Take the Quiz</a> &#8211; <em>BNET</em><br />
Let&#8217;s see how well you know the February on time performance numbers.  Take the quiz and see some surprising results.</p>
<p><a href="http://industry.bnet.com/travel/10005550/fewer-seats-good-news-airlines/">Revenues Are Up, But Can Airlines Avoid the Perils of Overcapacity?</a> &#8211; <em>BNET</em><br />
March traffic is in and the numbers look good.  Can the airlines avoid adding too many seats and blowing this whole thing?</p>
<p><a href="http://industry.bnet.com/travel/10005671/why-are-airlines-charging-for-same-day-standby/">The Business Logic of Airlines&#8217; New Standby Fees</a> &#8211; <em>BNET</em><br />
The airlines are charging for same-day standby across the board now.  That sucks, but it&#8217;s entirely understandable.</p>
<p><a href="http://industry.bnet.com/travel/10005673/faa-gets-fine-happy-with-latest-frontier-issues/">Regulators Gone Wild: FAA Fines Frontier $380K for Safety Card Glitch</a> &#8211; <em>BNET</em><br />
Frontier got smacked with a $380,000 fine for failing to replace a placard.  Is the FAA just trying to flex some muscle here?</p>
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		<item>
		<title>Continental Becomes the Last Legacy to Announce Wifi Plans</title>
		<link>http://crankyflier.com/2009/12/18/continental-becomes-the-last-legacy-to-announce-wifi-plans/</link>
		<comments>http://crankyflier.com/2009/12/18/continental-becomes-the-last-legacy-to-announce-wifi-plans/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 13:19:35 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Continental]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4136</guid>
		<description><![CDATA[Continental has announced that it is finally getting into the wifi game by installing wifi on its 757-300 fleet. That makes them the last major to announce wifi plans, and I think this move is interesting for a few reasons. We all know that Delta and American are well into their wifi rollouts. United is [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://finance.yahoo.com/news/Continental-Airlines-to-Offer-prnews-2944459848.html?x=0&#038;.v=1">Continental has announced that it is finally getting into the wifi game</a> by installing wifi on its 757-300 fleet.  That makes them the last major to announce wifi plans, and I think this move is interesting for a few reasons.</p>
<p>We all know that Delta and American are well into their wifi rollouts.  United is doing a limited test on its p.s. fleet which flies between JFK and LA and San Francisco.  And even US Airways has announced wifi plans for its A321 fleet.  So what took Continental so long?</p>
<p>Remember, Continental opted for the LiveTV product on much of its fleet, including the 757-300.  I was wondering if they were holding out for a LiveTV broadband option, but clearly that&#8217;s not the case.  I assume this means they&#8217;re unsatisfied with LiveTV&#8217;s narrowband product (which offers email and a couple websites but that&#8217;s it) now that they have broadband coming into place.  LiveTV must be watching closely.</p>
<p>It&#8217;s also interesting to me that they&#8217;ve chosen the 757-300 for wifi.  It&#8217;s the 737s that tend to do most of the long haul domestic flying, so I would have thought that would have been a better fleet for this.  Maybe the fact that this is a smaller fleet makes this a better test fleet in their eyes.</p>
<p>This to me also signals that the 737 will remain the airplane of choice for Hawai&#8217;i.  There is no GoGo internet service over the water, so if they were planning on having these planes fly to Hawai&#8217;i, they probably wouldn&#8217;t bother installing this.  </p>
<p>I always thought of the 757-300 as a Florida airplane.  It can hold so many people that it actually can squeak out a living by carrying snowbirds down to the swamp for the winter, even on those cheap fares.  But those aren&#8217;t the demographic that Continental would want to target with its wifi product.  It&#8217;s the business travelers that benefit the most.  So I find myself wondering what Continental is planning to do with this fleet.  </p>
<p>Do they have something up their sleeve?</p>
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		</item>
		<item>
		<title>Which All-737 Airline Is Installing In-Seat Video?</title>
		<link>http://crankyflier.com/2009/12/04/which-all-737-airline-is-installing-in-seat-video/</link>
		<comments>http://crankyflier.com/2009/12/04/which-all-737-airline-is-installing-in-seat-video/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 15:54:32 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Alaska Airlines]]></category>
		<category><![CDATA[Gol]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[Ryanair]]></category>
		<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4029</guid>
		<description><![CDATA[Everyone remember Lumexis? They&#8217;re the guys that showed me their new very light and kind of awesome inflight entertainment system that US Airways tested awhile back. Earlier this week, Lumexis announced that they had signed up their first customer, and I&#8217;ve been trying to figure out who it is ever since. Let&#8217;s see if you [...]]]></description>
			<content:encoded><![CDATA[<p>Everyone remember Lumexis?  They&#8217;re the guys that showed me their new <a href="http://crankyflier.com/2009/03/10/first-look-testing-the-us-airways-in-seat-video-system/">very light and kind of awesome inflight entertainment system</a> that US Airways tested awhile back.  Earlier this week, <a href="http://finance.yahoo.com/news/Lumexis-Corporation-Secures-bw-653224302.html?x=0&#038;.v=1">Lumexis announced that they had signed up their first customer</a>, and I&#8217;ve been trying to figure out who it is ever since.  Let&#8217;s see if you guys have any ideas.  Here&#8217;s what we know.</p>
<ul>
<li>That announcement said that they had &#8220;been awarded a large order for its FTTS™ (Fiber To The Screen™) Audio-Video-On-Demand, In-Flight Entertainment Systems for installation on the new customer’s fleet of 737-family aircraft.&#8221;</li>
<p></p>
<li>This new customer will have entertainment but will also use the system to &#8220;support in-seat purchases by travelers of an array of products and services.&#8221;</li>
<p>
</ul>
<p>With this information, <a href="http://www.flightglobal.com/blogs/runway-girl/2009/11/let-the-guessing-game-begin.html">Runway Girl started a conversation</a> trying to figure out who it might be.  I&#8217;ve uncovered an additional piece of info that dramatically narrows the field.</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4156993892/" title="Who is the New Lumexis Partner? by brettsnyder, on Flickr"><img src="http://farm3.static.flickr.com/2557/4156993892_a535935769.jpg" width="500" height="290" alt="Who is the New Lumexis Partner?" /></a></div>
<p>I asked Lumexis for further detail, and while they wouldn&#8217;t tell me much, they did say that &#8220;it is a full fleet installation.&#8221;  Aha!  So it can&#8217;t be an airline with just a large 737 fleet.  It has to be an airline with a large fleet made up only of 737s.  There are four possible suspects that come to mind.</p>
<ul>
<li>Southwest</li>
<li>Alaska</li>
<li>Ryanair</li>
<li>Gol</li>
</ul>
<p>Of these three, I would say Southwest is least likely.  They don&#8217;t offer an &#8220;array&#8221; of products and services to sell onboard, so that seems suspect unless it&#8217;s part of a massive change for them.  Gol is possible, I suppose, but I don&#8217;t have a feeling either way.  Alaska and Ryanair, however, both would have good reason.</p>
<p>We know that Alaska likes to offer a good product onboard, and they aren&#8217;t shy about charging fees for things.  We also know that they&#8217;ve been fighting Virgin America really hard, and this would help them get toward product parity.  They also have a growing long haul network and a significant Hawai&#8217;i presence that can&#8217;t use live television because it&#8217;s outside of the service area.  This would seem like a perfect solution.</p>
<p>On the other hand, nobody knows how to sell like Ryanair.  If this system could somehow let them increase their onboard sales, it might be a rock star for them.  They can, of course, charge for the entertainment itself, though when they tried to use portable units for sale before, it flopped and they removed them quickly.</p>
<p>Who else has a large 737-only fleet that could be in the running?  I eliminated WestJet already since they have LiveTV.  What am I missing?  Anyone else?</p>
<p>What say you?</p>
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		<title>If You Want to Try Wifi Onboard, You&#8217;ll Have Plenty of Free Chances</title>
		<link>http://crankyflier.com/2009/11/03/if-you-want-to-try-wifi-onboard-youll-have-plenty-of-free-chances/</link>
		<comments>http://crankyflier.com/2009/11/03/if-you-want-to-try-wifi-onboard-youll-have-plenty-of-free-chances/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 14:31:13 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[AirTran]]></category>
		<category><![CDATA[American]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[Virgin America]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=3851</guid>
		<description><![CDATA[It&#8217;s no surprise that when you make something completely free, people use it a lot more often than if you make them pay. Duh. And that&#8217;s why it&#8217;s not surprising to see airlines scrambling to find a way to offer wireless internet for free. Just in the last few days, we&#8217;ve seen three promotions that [...]]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s no surprise that when you make something completely free, people use it a lot more often than if you make them pay.  Duh.  And that&#8217;s why it&#8217;s not surprising to see airlines scrambling to find a way to offer wireless internet for free.  Just in the last few days, we&#8217;ve seen three promotions that will let anyone log on from 30,000 feet without paying a dime.</p>
<p>First up was Virgin America.  They teamed up with Google to offer the most robust opportunity so far.  <a href="http://google.virginamerica.com/">Wireless connectivity will be free</a> for anyone traveling between November 10 and January 15.  Just turn on your computer and follow the instructions.</p>
<p>Meanwhile, <a href="http://news.cheapflights.com/airlines/2009/10/american-airlines-and-lexus-offer-free-inflight-wireless.html">American has joined with Lexus to offer free wireless</a> as well . . . but only for a week.  Lexus is promoting a new line of cars with free wifi from now through November 7.  Remember, American has wifi on a lot more aircraft than Virgin America, so this is still a sizable promotion.  It&#8217;s just a lot shorter.  And on this one, it&#8217;s not automatically free.  You have to enter code 2010LEXUSLS.</p>
<p>The last one I&#8217;ve seen is from AirTran.  They are being a little more conservative still.  The deal on AirTran is that if you <a href="http://finance.yahoo.com/news/AirTran-Airways-Introduces-prnews-3909867285.html?x=0&#038;.v=1">pay for wifi on one flight, you&#8217;ll get a second one fre</a>e.  That&#8217;s probably the least attractive of the three opportunities here, but the end goal is the same.</p>
<p>Airlines are trying to stimulate wifi use, and really they should.  Remember, once an airline hits on a great idea, the others will jump in and copy.  So those airlines that have wifi now will have a limited opportunity to showcase their differentation.  Eventually, everyone will have this.  </p>
<p>Getting people to try onboard wifi is something that the airlines hope can attract people to their airline.  If they&#8217;re going to do it, now is the time.</p>
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		<title>US Airways WiFi Announcement Is Not What You Think</title>
		<link>http://crankyflier.com/2009/06/09/us-airways-wifi-announcement-is-not-what-you-think/</link>
		<comments>http://crankyflier.com/2009/06/09/us-airways-wifi-announcement-is-not-what-you-think/#comments</comments>
		<pubDate>Tue, 09 Jun 2009 14:00:06 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[US Airways]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=2775</guid>
		<description><![CDATA[What exactly would you think when you saw a press release entitled, &#8220;Get Connected with Complimentary Wi-Fi from US Airways&#8220;? Yeah, that&#8217;s what I thought. Sounds like US Airways is putting wireless internet onboard and offering it for free, right? Wow, the airline has really tried to jump the competition with this one. Er, um, [...]]]></description>
			<content:encoded><![CDATA[<p>What exactly would you think when you saw a press release entitled, &#8220;<a href="http://finance.yahoo.com/news/Get-Connected-with-bw-15444145.html?.v=1">Get Connected with Complimentary Wi-Fi from US Airways</a>&#8220;?</p>
<p>Yeah, that&#8217;s what I thought.  Sounds like US Airways is putting wireless internet onboard and offering it for free, right?  Wow, the airline has really tried to jump the competition with this one.  Er, um, wait a second.  Maybe we should actually read the release.</p>
<p>US Airways is actually offering complimentary wireless internet in its airport clubs.  That&#8217;s it.  Oh.  Well it&#8217;s a good benefit for sure, but I was somehow expecting more from that title.  Now that Delta is working on beefing up the inflight entertainment options on Northwest, US Airways is sitting firmly in the rear of the industry when it comes to onboard customer offerings.</p>
<p>The airline still has not announced a single onboard wifi project.  I believe that puts them in the same category as Allegiant, Spirit, Midwest, and the regional carriers.  Every other US-based airline has announced at least a wifi test.  So, just to make sure one more time that you&#8217;re not confused by the release, here is what US Airways is offering:</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/3609253739/" title="US Airways Free Wifi Availability by brettsnyder, on Flickr"><img src="http://farm4.static.flickr.com/3361/3609253739_d822447326.jpg" width="500" height="335" alt="US Airways Free Wifi Availability" /></a></div>
<p>Things aren&#8217;t much different when it comes to other inflight entertainment options either.  Remember that <a href="http://crankyflier.com/2009/03/10/first-look-testing-the-us-airways-in-seat-video-system/">test with the Lumexis in-seat video system</a> on a single aircraft?  Well it performed flawlessly, but the airline has been silent on future plans.  President Scott Kirby has made it clear that the airline won&#8217;t be installing inflight entertainment until it can obtain adequate financing.  I guess that hasn&#8217;t become available yet.</p>
<p>This isn&#8217;t great news for Lumexis, but I wouldn&#8217;t worry about them.  <a href="http://lumexis.com/company/news/default.aspx?articleid=62">After 275 flights and 1,000 hours in operation on that one airplane, there wasn&#8217;t a single system failure</a>.  According to CEO Doug Cline, &#8220;We have never delayed a single flight and have never even required a system reboot.&#8221;  Pretty impressive stuff, so even if US Airways doesn&#8217;t move forward, they very likely still have a bright future ahead with other airlines.</p>
<p>It will be interesting to see if US Airways sees any customers defect because of the airline&#8217;s lack of competitiveness in onboard offerings.  If they do, they might need to make some quick adjustments.  If they don&#8217;t, well, they might just end up looking like the smartest airline around.  (My guess is that while it might look like the latter for a little while, eventually it will be the former.)</p>
<p>[Original photos via Flickr from <a href="http://www.flickr.com/photos/j26/2876293310/">runJMrun</a> and <a href="http://www.flickr.com/photos/marcopapale/315034905/">marcoPapale.com</a>]</p>
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		<title>LiveTV Explains Why There Was Such Poor Signal Reception On My JetBlue Flight</title>
		<link>http://crankyflier.com/2009/05/20/livetv-explains-why-there-was-such-poor-signal-reception-on-my-jetblue-flight/</link>
		<comments>http://crankyflier.com/2009/05/20/livetv-explains-why-there-was-such-poor-signal-reception-on-my-jetblue-flight/#comments</comments>
		<pubDate>Wed, 20 May 2009 14:54:36 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[JetBlue]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=2757</guid>
		<description><![CDATA[Shortly after I published my trip report including the non-functioning televisions on JetBlue, I received an email from LiveTV&#8217;s CEO Nate Quigley about my flight. He offered to walk me through what happened and try to explain why my flight had problems. It ended up being a fascinating discussion, and I&#8217;m really glad he reached [...]]]></description>
			<content:encoded><![CDATA[<p>Shortly after I published my <a href="http://crankyflier.com/2009/05/15/jetblue-to-sfo-trip-report/">trip report including the non-functioning televisions on JetBlue</a>, I received an email from LiveTV&#8217;s CEO Nate Quigley about my flight.  He offered to walk me through what happened and <a href="http://www.flickr.com/photos/crankyflier/3546784568/" title="SFOLGB LiveTV Signal Strength May 3 by brettsnyder, on Flickr"><img style="margin: 5px 5px 5px; float:left;" src="http://farm4.static.flickr.com/3038/3546784568_ed1f62cf2a_m.jpg" width="224" height="240" alt="SFOLGB LiveTV Signal Strength May 3" /></a>try to explain why my flight had problems.  It ended up being a fascinating discussion, and I&#8217;m really glad he reached out.</p>
<p>At left, you&#8217;ll see the map showing the signal performance on my flight.  Green means the signal was good and red means it wasn&#8217;t.  As you can see, it was not good.  Thought you see a couple of green specks on the way down, the individual channel reports show that the channels still weren&#8217;t coming through until the end.  In that much more detailed report, from boarding until we started taxiing at SFO, the signal was good on many but not all channels.  Once we started taxiing, it was good only on a few channels.  Within 5 minutes of departure, the signal had been lost entirely.  It stayed that way until 14 minutes prior to landing when the signal came back.</p>
<p>So what happened?  Apparently, we&#8217;re on the wild frontier out here on the West Coast, and these flights go over the toughest areas to pick up <a href="http://www.flickr.com/photos/crankyflier/3545978451/" title="DirecTV Coverage Area by brettsnyder, on Flickr"><img style="margin: 5px 0 5px 5px; float:right;" src="http://farm4.static.flickr.com/3320/3545978451_f5f885e921_m.jpg" width="240" height="233" alt="DirecTV Coverage Area" /></a>DirecTV signals in the continental US.  Take a look at this map at right showing the DirecTV coverage area.</p>
<p>The antennas they use are actually slightly smaller than the 18&#8243; dish, so the footprint is a bit smaller as well.  As you can see, most of the US is covered very well, but just off San Francisco, the coverage ends.  Now Nate showed me plenty of other flights over the same routes that received a much better signal.  He estimated that on 8 out of 10 flights off the coast, you&#8217;ll get a great experience, but you might run into some trouble on the rest.  My flight was an anomaly in that it was bad for much longer than even would be expected on those 2 out of 10 flights that might see some trouble.  But why?</p>
<p>Did the clouds have anything to do with it?  Nope.  Nate explained that the only thing that interferes with the signal is standing moisture on the radome.  That&#8217;s why you sometimes get obscured signals on the ground in heavy rain or some snow.  But once you get moving, that moisture flies off and it&#8217;s not a problem anymore.  We had the opposite problem on my flight where the signal was better when we were standing still, so that couldn&#8217;t have been the problem.</p>
<p>Was it a bad antenna?  It doesn&#8217;t look that way.  All the other flights on that aircraft over the three day period surrounding mine were trouble-free.  It&#8217;s possible that this antenna is a little weaker than others, so it might have been more likely to run into problems flying at the edge of the coverage zone than others, but that&#8217;s also not clear.  It is, however, something they will keep an eye on.  They are constantly monitoring airplanes to see if there are some problematic ones out there, and they&#8217;ll fix them if necessary.</p>
<p>So was it really just a problem of being on the edge of the coverage area?  Quite possibly.  Or there could have been a sunspot or some other random occurrence that may just have screwed things up for flights on the edge of the area.  It&#8217;s amazing the volume of data these guys have to make sure that they can address these types of problems, though that doesn&#8217;t always mean they can pinpoint the exact reason.</p>
<p>At least now we know that weather isn&#8217;t an issue.  It&#8217;s more than likely just a problem of flying around the edge of the coverage area.  So those of you flying between San Francisco or Oakland and Long Beach might want to be prepared.  While the northbound flights tend to go more inland, the southbound ones head out of the water, and that means they might be run into trouble with satellite reception from time to time.  (San Jose flights nearly always stay inland.)</p>
<p>I have to say thanks again to Nate and the LiveTV crew for putting together this incredibly comprehensive report for me.  A minute-by-minute report on the signal strength on each channel is just an impressive amount of data.  And their willingness to reach out and be open about this is really refreshing.</p>
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		<title>AirTran Secretly Starts Deploying WiFi Fleetwide</title>
		<link>http://crankyflier.com/2009/05/12/airtran-secretly-starts-deploying-wifi-fleetwide/</link>
		<comments>http://crankyflier.com/2009/05/12/airtran-secretly-starts-deploying-wifi-fleetwide/#comments</comments>
		<pubDate>Tue, 12 May 2009 14:56:57 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[AirTran]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=2680</guid>
		<description><![CDATA[For months, we&#8217;ve heard airlines go back and forth with wifi announcements. One airline says it&#8217;ll test wifi. Another says it&#8217;ll put it on the entire domestic fleet. Another says it&#8217;ll test it on aircraft made in odd-numbered years (or not). But you get the point. Airlines like talking about this a lot . . [...]]]></description>
			<content:encoded><![CDATA[<p>For months, we&#8217;ve heard airlines go back and forth with wifi announcements.  One airline says it&#8217;ll test wifi.  Another says it&#8217;ll put it on the entire domestic fleet.  Another says it&#8217;ll test it on aircraft made in odd-numbered years (or not).  But you get the point.  Airlines like talking about this a lot . . . except for <a href="http://www.flickr.com/photos/crankyflier/3524762642/" title="Airtran Installing Wifi Fleetwide by brettsnyder, on Flickr"><img style="margin: 5px 5px 5px; float:left;" src="http://farm4.static.flickr.com/3544/3524762642_4fd22eb373_m.jpg" width="240" height="210" alt="Airtran Installing Wifi Fleetwide" /></a>AirTran.  They hadn&#8217;t said a word about wifi until today.  Now they say the entire fleet will be outfitted by the end of July.</p>
<p>How are they doing it so quickly?  Well, they started doing this stealthily about a month ago.  Now I guess they have enough critical mass that they&#8217;re ready to start talking about it.  And they&#8217;ve made a heck of a splash &#8211; if you saw the Today Show this morning, they were broadcasting live from above, taking a page from the Virgin America playbook.</p>
<p>Delta has to be a little pissed off right now.  They&#8217;ve been the most proactive of all and it was just yesterday that they announced they were <a href="http://biz.yahoo.com/prnews/090511/cl14855.html?.v=1">nearly half done with their installation on their domestic fleet</a>.  They&#8217;ll finish up in September, and I bet they hoped they&#8217;d at least have a short competitive advantage over their chief competitor in Atlanta.  (That&#8217;s AirTran.)  They won&#8217;t since AirTran will be done with their fleet in July.</p>
<p>But let&#8217;s be honest.  None of these competitive advantages are going to last very long.  We&#8217;re in the transition phase where airlines are jumping all over each other to try to make the biggest PR splash.  Broadcasting from above is just one example of the lengths airlines are willing to go to get it stuck in the public&#8217;s heads that they have wifi onboard.  But this phase won&#8217;t last very long.</p>
<p>I think it&#8217;s safe to say that the vast majority of planes flying domestically will have some form of internet up and running in short order.  American, Delta, AirTran, and Virgin America will all have wifi on their whole domestic fleets soon.  Southwest and Alaska are testing it.  United will be soon.  JetBlue and Continental are both sticking with narrow band email solutions for now, but I wonder how long it&#8217;ll be until we see that change. </p>
<p>So while some airlines will get a nice PR jump now, a year from now it&#8217;ll be standard equipment, and only then will this actually be good for the customer.  I don&#8217;t know anyone who enjoys the guessing game right now.  Will my plane have wifi or not?  You won&#8217;t know until you get onboard, unless you&#8217;re flying Virgin America which does tell you in advance.  Soon, we won&#8217;t have to worry about that.  Every plane will have it.</p>
<p>But back to AirTran.  I have to say that it&#8217;s nice to see an airline not talking about this until they actually had something to show for it.  The compressed timeline for installation means their customers are not going to have to suffer with the guessing game as long as they have with other carriers.  There is still, however, one problem.</p>
<p>On AirTran&#8217;s wifi PR flight this morning, there were a lot of dead batteries.  (Remember, I <a href="http://crankyflier.com/2009/05/04/airlines-start-getting-smart-about-power-outlets-onboard/">brought this up recently</a>.)  Benet Wilson was <a href="http://twitter.com/BizAvWeekly">twittering until her laptop died</a>.  (Then she switched to her iPod Touch.)  And Ben Mutzabaugh at USA Today <a href="http://www.usatoday.com/travel/flights/item.aspx?type=blog&#038;ak=66670399.blog&#038;csp=34">saw his battery die as well</a>.  He asked AirTran about power outlets, and they said &#8220;it’s a priority to address, but concedes it likely won’t happen soon.&#8221;</p>
<p>So a year from now, I&#8217;m hoping that wifi will be standard and the next race will be for power outlets.</p>
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