Browsing Posts in SFO – San Francisco

San Francisco opens (or shall I say, reopens) Terminal 2 with Virgin America and American as residents today. I was able to get a sneak peak last Monday and I have to say, I’m impressed. They really did this right in terms of design and, most importantly, in terms of cost.

SFO Airport Layout

This terminal was first opened in 1954 and was the main terminal for much of its life. In the 1980s, SFO made this the international terminal and it stayed that way until the new international terminal opened in 2000. The terminal sat there unused for the last decade until a renovation plan came along that culminates with today’s opening.

As you can imagine, a lot of work had to be done to get this terminal into shape to serve customers today. Since it is now primarily a domestic terminal, more gates were added to reflect smaller aircraft being used. There are now 14 gates split evenly between Virgin America and American. American is moving over from Terminal 3. Its old concourse will shut down and be renovated so that it can become a terminal for Star Alliance members next year. Virgin America is currently in the international terminal and that will just leave more space for future international flight growth.

For Virgin America, this was important because it has a ton of airplanes coming online and no place to put them in the international terminal. Now it will go from roughly 3 gates (lots of sharing in the international terminal, so it’s a rough estimate) to a whopping 7 gates on the south side of the terminal. American, however is going in the opposite direction. It is shrinking from 9 gates today down to 7 to start. The plan is to eventually only use 6 gates and there will be one common use gate.

Virgin America Ticket Counter 2

When you enter the terminal, the center is dominated by the stairs down from the AirTrain station. On the right is Virgin America’s counter and on the left is American’s. The counters have a nice look to them with wood paneling and good lighting. Both counters angle in toward the security area. One interesting thing to note is that the only retail outside security is a Starbucks. Not even a newsstand is out there, so if you’re meeting someone in the terminal, you won’t find much to keep you busy.

The security area is huge, as you’d expect. They were very smart to build it on a floating floor, so that as TSA requirements for cabling and power change (they always do), the changes can be made easily without having to drill all over the floor.

Recomposure Area

After security, you get into the recompose area where there are comfortable seating benches in an open space to get your things together. This is unlike the usual TSA benches in that they’re a) padded and b) outside the security area. Those insane jellyfish-looking things which you barely see at upper left are art, and they will actually move around in the breeze.

Admirals Club Entry 2

On the left of the recompose area is the Admiral’s Club which has double the space of the existing one and some trees. Yep, those fake trees in the middle add an interesting flair. This also has two shower rooms, something that will be huge for inbound Asian passengers connecting to American since there is no arrivals lounge for their use in the international terminal.

Entry from Security

Back in the terminal, after the recompose area, you walk into the narrow neck of the terminal which is lined with shops. (There’s a better view of the jellyfish-looking art here.) They’ve gone with local businesses, plenty of organic food, a wine bar, etc. In other words, it’s exactly what you’d expect in San Francisco. Interestingly, there are no gates here. The airplanes that park along the neck can be accessed via long jet bridges from the main gate area.

Central Terminal Area

The neck opens up into a pentagon-ish shaped gate area. The large central space will have tables and chairs giving a similar airy, outdoor feel as you find JetBlue’s Terminal 5 at JFK. They really opened this thing up to bring in a ton of light.

Water Station

My favorite feature is the refill stations on either side of the main area. There is clean drinking water fountains that are meant for you to refill your containers that you couldn’t bring through security with liquid. It’s a great touch that’s also very fitting for the eco-friendly Bay Area.

Work Area

The gate areas ring the pentagon with some shops in the middle. The seating is actually very comfortable (though the armrests prevent finding a good bed in case of a REALLY long delay). There are power outlets all over the place, including at some desk work stations that are scattered throughout the terminal. This has a very “Virgin America” feel to it, and I imagine American simply gets to benefit from it. (They came into the project later – apparently Southwest was originally supposed to go in here, but that never happened.)

Virgin America Gate Screen

The gate podiums have a very open feel to fit with the terminal, but let’s talk about the most important feature: location. This terminal sits very close to the runway 1L and has a perfect view out toward the Bay. There is probably no better place to watch airplanes than here, as long as you don’t mind looking through glass.

American Baggage Claim

Baggage claim is just a sea of carousels, undoubtedly hampered by the original building structure. It looks perfectly functional, however.

In the end, this project cost $383 million for 14 gates. That will increase cost per enplanement at the airport by $0.66 per passenger, or about 5 percent. Considering what the airport got out of this, I give them full credit for keeping costs in check. Will these gates be necessary? If Virgin America continues to operate and grow as it plans, then yes. I suppose we’ll know for sure in a few years if they were necessary or not. But for now, travelers on Virgin America and American can just enjoy what appears to be one of the most friendly and functional terminals around.

[See more photos from my tour of SFO Terminal 2, including one of the piece of art so big that they just let it stay where it was and built around it.]

Pop quiz. Which major airport had the worst on time performance in August? JFK? Nah. Newark? Nope. Chicago? Bzzt. Atlanta? Nyet. Give up? It’s San Francisco. Really.

You would think that the airports that get pounded by thunderstorms all summer would be the ones that rank at the bottom, so it’s even more surprising that San Francisco sits below everyone else by a fair margin. There wasn’t a single drop of rain the entire month at the airport. San Francisco saw only 70.2 percent of flights arrive within 15 minutes of schedule in August. The next worst was Miami at 75.9 percent and then LaGuardia at 76.4 percent. So what gives?

Those of you who live in the Bay Area or fly there frequently are probably shaking your heads right now because you know the pain all too well. The problem? It’s too foggy at the airport by the Bay and the runways are too close together to operate at full capacity in the fog. In a city that loves the environment more than just about anything, this isn’t likely to get fixed any time soon.

But before we dig into the reasons, I’ll put up a virtual layout of the Bay Area for those who don’t know it. (Before you jump on me with hate-spewing comments, realize that I absolutely love it up there, so this map was drawn with love. Well, except for that part about Berkeley. As a Stanford grad, I have no love for you weenies in the East Bay.)

Bay Area Layout

As you can see, SFO sticks out into the Bay from the peninsula, just south of the city of San Francisco itself. In case you were wondering, much of the peninsula there is made up of mountains and the area between the mountains and the Bay is filled with people. The airport has nowhere to go. Now let’s look at the airport in greater detail.

SFO Usual Departures Arrivals

Here you can see the airport up close. It has two sets of parallel runways that are perpendicular to each other. When the winds allow, the airplanes come in from the east and land over the Bay. Departures go to the north. (Yes, some long haul departures use the same runways as arrivals because the runways are so much longer.) But it’s not shifting winds that cause the airport to back up. The problem actually usually happens when airplanes are using this preferred configuration.

On a beautiful sunny day, the controllers can line up airplanes to land simultaneously. The runways are only 750 feet apart (centerline to centerline) but when the airplanes can see each other, that’s ok. When airplanes can’t see each other and they need to do instrument landings, the required distance between runways goes up a lot. You need 2,500 feet to do staggered approaches and 4,300 feet to do approaches exactly parallel to each other. SFO isn’t even close.

There are two ways to solve this problem. One is the technological way – get more accurate systems that allow for airplanes to be much closer to each other even when they can’t see each other. That has happened to some extent as airlines have worked with the airport and the feds to come up with ways to increase the throughput when visibility drops. The other way is to physically move the runways. The only real option there is to push one runway further out to the north into the Bay. I think we all know that in a place like San Francisco, that’s not going to happen. Environmentalists will win that battle every time.

So instead, air travelers just end up suffering any time the visibility goes down. What’s most frustrating about that is it’s very often a beautiful sunny day until the last few miles of the approach when that fog messes things up. In August, that happens a fair bit, and it’s why SFO had the worst on time performance despite not having a drop of rain.

The strangest thing about all this is when flying to San Francisco, you should throw all other advice out the window. What do people usually tell you? Fly in the morning to avoid delays, right? Not to San Francisco. As you might imagine, fog is worse in the morning and will often clear out by afternoon. So the afternoon arrivals are in better shape than the morning ones. Here’s the chart.

SFO On Time Performance

Definitely not what you’d expect to see at most airports, right? So next time you’re flying into SFO, keep that in mind. Afternoon flights might work out better, or if you really don’t want to take chances, there’s always Oakland . . .

San Francisco Targets LAX In Fight for Connecting TravelersBNET
SFO wants Aussies and Kiwis to connect there instead of LAX. Hilarity ensues.

Real Estate Developer Rick Caruso Eyes Expansion Into AirportsBNET
The man behind The Grove development in LA is now eyeing airports to improve shops and dining.

using miles for wedding travelAntiBride.com
If you’re having your wedding, it’s a great time to try and use miles.

FAA Slaps American with $787,500 Fine For Lax MaintenanceBNET
The FAA is trying to step things up when it comes to enforcement. That latest is an American fine.

Pittsburgh’s European Connection Will Cost the City $5 MillionBNET
Pittsburgh is paying through the nose to keep Delta’s struggling flight to Paris at the airport.

The Cranky Flier: Booking Beyond PriceSparksheet
I guest posted on the Sparksheet about the difficulty of encouraging people to book beyond price. (Hint: distribution makes life hard)

Reason Number 1,423 Why the Essential Air Service Program is a Huge Waste of Taxypayer FundsBNET
Little Visalia, California is getting a ton of money to maintain air service that nobody uses. Great.

US Airways Pilots Oppose New York Slot Swap with Delta, Defy LogicBNET
I roast the US Airways pilots for their decision to oppose the slot swap. It makes no sense.

best flying tip: arrive earlyantibride.com
If you’re stressed about travels, the best thing you can do is arrive early. Just give yourself some extra time.

Airports in Boston and San Francisco Team Up with Twitter PromoBNET
You don’t often see two airports getting together for promotional purposes, but that’s exactly what Boston and San Francisco are doing.

ExpressJet CEO Leaves for a Lesser Title at AmericanBNET
Looks like ExpressJet’s CEO has had enough of the regional biz, he’s heading to American to run maintenance. Hmm.

Airline Year Over Year Unit Revenue Changes Aren’t As Good as They SeemBNET
Yes, the year-over-year comparisons are good, but that’s because things had fallen off a cliff last year. It’s not time to get excited just yet.

Alaska, always the gentleman, has decided to roll out the red carpet for Virgin America’s upcoming arrival in Seattle by announcing a bunch of new flights and double bonus miles. Wait, that’s not very welcoming, is it?

08_01_16 vxseaAlaska has effectively decided to turn their Seattle – California services into a shuttle-style operation with flights either on the hour or half hour starting April 27. From Seattle to LAX, southbound flights will depart 15 times daily on the hour (up from 12 daily) while northbound flights will depart on the half hour. Flights to San Diego, Orange County, Oakland, San Francisco, and San Jose will follow the same schedule, but they’ll run every two hours.

If the flight times aren’t good enough, maybe you’ll like the mileage promo. Fly twice from March 15 through May 15 between Seattle and LAX or SFO and you’ll get double miles for every trip on those routes from May 16 through the end of the year.

This seems like a particularly nasty response to Virgin America’s impending entry, wouldn’t you say? I mean, VX will have 3 flights a day to SFO and 4 to LAX when they’re at full strength. These moves make the VX schedule look like nothing, but then again it already looked that way before.

Is the demand really there for this? Maybe. I mean, United has pulled capacity in those markets over the last few years, and Delta is only flying RJs, so there isn’t nearly as many flights as there has been in the past. The shuttle-style service will probably be well-received so this could be ok for them, but I’d be surprised.

How are they adding these flights? Well, they’re canceling the Orange County – Oakland route. That competed with Southwest anyway, so it’s probably a better move to cancel those. Whether this is the best use of those aircraft is questionable.

But let’s be honest, they wouldn’t be doing this without the VX threat. These are two of their biggest markets (if not the top 2), and they are not going to let VX establish even the tiniest of presences without a fight. Which once again makes me wonder why VX would bother with a market like this. It’s not like Alaska is a weakling that people hate. VX is just asking for it.


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