Inside Alaska Airlines’ New Terminal at LAX – Conde Nast Daily Traveler
I had the chance to take a tour of the new Alaska Airlines terminal 6 at LAX, and it’s a beauty. I’ll actually be covering this further here on Cranky next week.
In the Trenches: Our Money Back Guarantee – Intuit Small Business Blog
It’s a rare occurrence, but every so often we get a client who invokes our moneyback guarantee. In some cases, it makes me want to rethink the proposition completely.
It has been a long four months since I last stepped on an airplane. Crazy, I know. But I locked it down before my son was born and then obviously for a little while after as well. This was my first opportunity to get back in the air, and it came courtesy of US Airways, which is always happy to fly people out without charge for the airline’s annual media day.
This was my first chance to see the newly-refurbished US Airways Express aircraft operated by Mesa. It was also the first chance I had to fly a US Airways mainline aircraft into Long Beach in quite some time. Overall, everything was fine but the ground experience in both places left something to be desired.
As usual, I left home an hour before the flight and found myself in a short but barely-moving security line. It was apparently amateur-hour at LGB with every other person 
forgetting to empty pockets, take liquids out, remove shoes etc. Once through, I tried to find a seat in the packed trailer terminal.
It was packed because US Airways, Delta, and Alaska were all pushing out airplanes at the same time, and the little trailer isn’t meant to handle that much at once. I can’t wait until the new concourse opens up.
Even though everything was running on time, it was a tense situation just because of the packed house. When they called boarding for our flight, people rushed up to get on board quickly just to escape the terminal.
The agent who was boarding was aggressive and forced almost everyone to tag their bags for planeside checking for this CRJ-900. The guy in front of me balked and said he had brought his (relatively small) bag on board this exact same aircraft type on the way out, but she wanted to hear nothing of it. She barked back at him that he had to check his bag.
He looked like he wanted to fight, but instead, he just shoved his boarding pass in front of the agent 
and said “fine, just check me in.” That did it. She made him stand to the side, scolding him publicly for his behavior. Soon after, she let him board after his tone softened. I was just happy to be out of there.
The construction is coming along nicely but that means the walk to the airplane is long and confusing. With several aircraft boarding at once, we all merged into one lane for walking and then there was a split to different aircraft at the end. Needless to say, they were pretty loudly announcing where our airplane was going once we boarded, just in case.
This was my first chance to see the new Mesa interiors and they looked good. First Class seats were a nice touch, and even the recovered leather coach seats looked significantly better. Our mostly full flight pushed back just about on time and we took off on a relatively uneventful flight.
I say “relatively” uneventful, because there were some strange characters onboard. The woman next to me stared at a copy of her itinerary for most of the flight. She just held it up in front of her face . . . for maybe 30 minutes. Very weird.
I had my customary ginger ale and that’s when I started to notice that these seats didn’t look as good as I first thought. The seatback looked like stucco that had been painted over one too many times. There were chips in the paint and it just didn’t look great.
More annoyingly, these seats would not stay upright. The flight attendant had asked several of us to push the button to bring our seats up before departure. I had figured that came from the last person in the seat, but I was wrong because when we descended into Phoenix, the same thing happened. Apparently, these seats do their own thing.
Normally after a hard week of work, I like to stay overnight and have a beer with friends. But I couldn’t leave my wife alone with the little guy any longer, so I came back Friday night, taking advantage of a nice mainline flight home.
I got to the airport about an hour in advance and it was surprisingly busy. The A350 model I had won at the conference was suspicious enough that the TSA pulled me aside and searched my bag. Funny.
I went to my gate and found a fair number of people waiting around with our airplane there already. I had thought that tickets provided by US Airways were upgradeable if seats were open so I went to the gate agent to ask. She looked at me funny and asked if this was a mileage ticket. I explained to her what it was and she said I could buy an upgrade like anyone else for $50. Ok. I didn’t take it and just went to wander and remember the good old days when I use to roam these halls.
I’m always surprised when I find someone who I knew from my America West days, but sure enough I ran into a guy who was there back then and we caught up on life. He took at a look at my ticket and said it really did look like it was a travel voucher used to purchase it. Interesting. I should ask the US Airways folks about that one.
I went to board the flight and asked the gate agent if it was full. Without looking up, she said it was very full and hurried me along. It wasn’t full at all. I took my window seat and had an empty middle and aisle next to me. I’m guessing we were three quarters full at most for the short ride home.
The captain was in a good mood. He came on and thanked “junior travelers” James and Bella for stopping by the cockpit on their way on to the airplane. I loved that because I knew the kids probably went nuts hearing their names over the PA. It’s a little thing, but it’s a great way to make kids feel special when they fly.
The airport had gone and uncharacteristically switched the runways on us, so we had a long taxi to the west end of the airport only to take off to the east and then turn right around. It was a mostly clear night so the view was beautiful. I had a ginger ale and soon we were on our way into Long Beach and I was on my way home.
GUEST POST: Yee HAW! Cranky Flier An LA Airports Roundup!! – Aviation Queen
The Queen asked for guest posts, and I was happy to oblige. I always like to talk airports with her, so this time, I did a little SoCal round-up.
Bob Hope Airport faces tough times – Burbank Leader
I was asked for my comments on Burbank Airport’s new proposed transportation center.
YOUR MONEY: New route maps at New York-area airports – Reuters
A reporter saw my post on winners and losers in the Delta New York LaGuardia slot swap and asked for more details.
What the US Airways–American Airlines Domain Names Really Mean – Conde Nast Daily Traveler
I love the speculation out there that buying domain names means US Airways/American is a done deal. Not quite. But it does tell us a little about what US Airways is thinking.
In the Trenches: Hiring Locally or Afar? – Intuit Small Business Blog
As I look for employees, I find myself looking at long distances for some candidates. That brings up some questions.
Travel Style: Brett Snyder (aka Cranky) – JohnnyJet
Johnny is starting to do these short interviews and I was one of the ones lucky enough to be asked about how I travel. There’s one thing in there that might surprise people – I’ve never stepped foot on one very large continent.
Don’t get too excited. I didn’t actually get to fly on one. But I did get invited to come take a tour of a 787 while it was on the ground here in Long Beach as part of a tour around North America. Of course, I was thrilled to do it.
I had plenty of time to spend on the outside of the airplane, because they had us waiting around for quite some time until Governor Jerry Brown arrived and gave a little speech. In the meantime, we could walk around all different sides of the airplane without anyone stopping us. It was a lot of fun. My first impression was probably skewed by the fact that it was nose to nose with a C-17, the military transport aircraft they make in Long Beach.
The 787 really is a good-looking airplane. That nose makes it look mean and fast. In fact, the only thing that makes it look a little slower is the engines themselves. They’re so large and impressive in their own right that they seem a little too big for the airplane. I will say that the engines with their scalloped cowlings and curved fan blades are a sight to be seen.
I think what I liked seeing most, however, was the big wing. It’s not A380-massive by any stretch, but it’s contoured with raked and curved wingtips on the end. It’s a thing of beauty.
Enough about the outside. It was finally time to head in. While many people fawned over the seats, I couldn’t have cared less. This is a Boeing demonstrator and we’ll never see those seats on an airplane in service. For me, I was interested in seeing some other features, which I covered in this 1:55 video. (Sorry about some of the sound being too soft.)
First up was the new entryway. Though Boeing clearly made the entry larger than you’ll ever see on any airline, the height of the ceiling with the new arch feature really did make for a different impression of openness. I look forward to seeing how that works with bulkheads on either side in actual airline service.
Next up was the overhead bin. They’re big. Nothing revolutionary but certainly big. Last and most important, I wanted to see those big, beautiful windows.
They really are huge and they’re close together. They provide some excellent visibility for passengers. As a window seat guy, I’m really excited about that. But the big win for me was getting to test out the window dimmers.
The 787 doesn’t have window shades but instead uses a method that dims the windows as you like. It takes 90 seconds for the windows to get their darkest, but even then it’s only 98 percent opaque. This is the best thing to happen to windows on airplanes in years. Now those who want to look outside can still do it while those who want to watch movies without glare or sleep can do it as well. I know it sounds silly, but this is a huge improvement.
I didn’t get to experience the low cabin noise, higher humidity, or lower cabin pressurization altitude, because we didn’t fly. Something tells me I’m going to need to seek one of these out sooner rather than later.
Ok, Bill from DC, this one is for you. Let’s talk new flights at Washington/National airport. There is a lot going on these days.
If you really want to keep up on this, follow Dan Webb over at Things in the Sky. But for now, let’s get talking. What will US Airways do with its slot exemption? Who will get the four beyond perimeter slots for new entrants? Will Sarah find out that her husband has been cheating on her with her sister? Tune in next time on Slots of our Lives.
