In the Trenches: The Good and the Bad of Paypal – Intuit Small Business Blog
I’ve been using Paypal since the beginning for Cranky Concierge, but there is some good and some bad in that.

Approaching Gloom: Airlines Slow Growth, Fill Fewer Seats in February – BNET Headwinds
Things started to slow down in February and some airlines couldn’t even fill the seats they offered.

O’Hare, Airlines Both Win as Feds Waste Money on an Expensive Expansion Project – BNET Headwinds
O’Hare’s expansion is moving ahead thanks to another infusion of federal funds.

A Look at John Tague, New President of United Airlines – BNET
John Tague is now president of United, but will that mean any changes are on the way?

United Launches Intra-Europe Flight – BNET
United is going into the London to Brussels market. Why the heck are they doing that?

How Air Travel Can Be Made Less Annoying – New York Times (Room For Debate)
The title says it all. The asked four of us what could make air travel less annoying, and I wrote about setting expectations.

Kayak Asks Microsoft’s Bing Travel to Stop Being a Copycat – BNET
Kayak thinks Bing is copying it. Bing says no. Fun fight ensues.

Booking the Hot Seat on Airlines – Chicago Tribune RedEye
RedEye writes about those who don’t just look at price and schedule when they fly. I was happy to participate in this one.

Who Will Fill Delta’s Space at Chicago/O’Hare? – BNET
Delta is leaving its old gates at O’Hare to join Northwest in November. Who will take those over?

Why Does Southwest Want to Buy Frontier? – BNET
Southwest is bidding for Frontier, but why exactly do they want to do that?

Frequent Flyer Friday #2 – Musings of the Global Traveller
The Global Traveller interviews me about my flying habits.

• Hooray for the Brazilian courts! – It was ruled that the two American pilots being held in the Gol accident investigation cannot be held any longer. After some more interrogation and a promise to return when needed, the pilots will be free to go home. At least someone realized the gross injustice going on down there.
• Virgin Blows . . . – At least, that was the gist of the press release announcing the airline’s return to the Windy City (that’s Chicago). A daily flight between London/Heathrow and Chicago/O’Hare begins April 23, 2007. The airline used to fly from Chicago but pulled out afternoon Sept 11, 2001. I’m surprised that they’re going back, because it’s a very competitive market. American, United, and BA all fly it multiple times a day.
• . . . So Does LAWA – In the news of the lame, LA World Airports (LAWA) has announced it will rename Ontario Intl Airport to LA/Ontario Intl Airport and Palmdale to LA/Palmdale Regional Airport. Since apparently nobody knows where Ontario is (Canada?), this is the right thing to do. Actually, the Ontario renaming doesn’t bother me nearly as much as Palmdale. I mean, Palmdale doesn’t even have any flights! Do you think that airlines will start flying there just because of its new name? Lame-o.
• Lufthansa to Kick Airbus in the Nuts – Rumors abound today that Lufthansa is set to be the first major customer for Boeing’s new 747-8 with more range and more seats. This is Boeing’s competitor to the A380, and if a German airline which has traditionally ordered Airbus chooses Boeing here, it’s very bad news for Airbus.
• Does God Hate El Al? – That’s definitely a question being asked these days. Due to a general strike, El Al opted to fly on the Sabbath in order to get people home. Well, the flight to New York had rudder problems and had to return to Tel Aviv, prompting those onboard to say it was the “finger of God” punishing them for flying during the holy day. Um, ok. Now there’s a huge boycott in the works by the ultra-orthodox community, and the airline will probably be forced to sign a document saying they won’t do it again. My question is this . . . if they boycott El Al, who are they going to fly? Everybody else flies on the Sabbath. Good luck with that one.

In this post, I talked about how they were given approval to start 4 daily flights out of the airport, most likely all to New York/JFK. Well, yesterday, they announced their plans and they were surprising.

In yesterday’s announcement, they said they’d start five daily flights to New York/JFK and two daily flights to Long Beach (California) on January 4. Where did these three extra slots come from? According to the Chicago Tribune (subscription required):

The additional slots were obtained under the FAA’s recent decision to allow airlines at O’Hare to “trade, swap, buy or sell” slots, according to JetBlue spokesman Bryan Baldwin. He declined to say exactly how JetBlue negotiated the additional slots or from whom it had obtained them.

Interesting, so that’s why they reduced their initial request from 8 slots to 4. They knew they could get the others on their own. They’ll start flying out of Third World Terminal 2, most likely from the old America West gate that the airline gave back after its merger with US Airways.

One other thing to note. They have an amazing $36 fare sale for the first 36 hours (you probably have half that time left), but good luck finding any seats. Spot checks show almost no availability when you’d want to go, especially on the Long Beach route which interests me the most.

Now the question is what two flights are they dropping out of Long Beach? They’re operating at maximum capacity there right now, so two flights will have to go to make room for these. I’ll do some research and see if I can find out.

The trip went really well overall, but the process leading up to the trip wasn’t so smooth. Using PriceGrabber, of course, I found a $224.60 roundtrip fare on United a little less than a month out. I’m working on requalfying for US Airways Silver Preferred status for next year, so I wanted to use my US Airways # on this flight to earn miles.

I called United directly to get an Economy Plus seat and spoke with “Mike Jones” who had a suspiciously Indian accent. When the Indian call center reps pretend to use American names, it really bothers me. There’s something about starting a conversation off with a lie that makes me suspicious of everything else they tell me. I can’t understand why United does it this way.

Anyway, “Mike” told me that US Airways elites no longer get Economy Plus (see this post). Instead of trying to fight him, I told him I was elite on both United and US Airways, so I asked him to use my United number to get the seats but then use my US Airways number for earning miles on the flight. He did it, and I left feeling uneasy about which number was actually going to get the miles.

I called back a few days before the flight and, speaking with another guy named “Mike Jones” (I’m not kidding), asked which number was in my reservation. I was told that both of them were. How is that possible? So after putting me on hold a couple times, he removed my United number and everything was good.

I went to check in online for my flight and found that my seat assignments had been erased. Somehow, I get the feeling “Mike Jones” had done this a couple days earlier. I was livid, but my third call to India was full of apologies and a promise that he had put my request in for an Economy Plus seat and they would happily accommodate me at the airport. Yeah right, another lie.

Since I was checking in early, I was able to get a window on the way out. I decided to cut it close on Sunday so I could get a little more sleep in the morning. I got to the airport at about 705a for my 755a flight. There was no security line, but with my toiletry kit being replaced by two ziploc bags (one liquid, one not) along with shoes and a laptop, it took quite awhile for me to run everything through the machine.

I went to the gate and politely asked the agent for a seat in Economy Plus. He said he couldn’t do anything, but he was at least really nice about it. We boarded soon after.

After we boarded, the pilot came on the PA and thanked us all for flying with him. He also recognized the active-duty Naval passengers who were flying with us that day. The flight itself was relatively uneventful with just some bumps over the Rockies. The movie “Cars” was on and that was a great way to pass the time, especially since Channel 9 was off and the captain wouldn’t turn it on. (For those who don’t know, Channel 9 is where you can listen to cockpit conversations with Air Traffic Control only on United.)

It was a beautifully sunny day in Chicago, and we approached from the southwest. I was glad to be on the right side, because it meant a view of Midway and the loop before seeing O’Hare pass just to our right. Just as we passed, I saw what looked like a Korean 747 Cargo bird come off runway 32R right beneath us. It was an amazing site – I only wish I had my camera on.

We looped around and landed on 22R. A short taxi later, we were at the C gates, and I was on my way.

After a good week with some really strange weather ranging from nice warm days to severe thunderstorms, and finally cold temps, it was time to come home. A friend from United had been watching the return flight for a seat to open, and he was able to snag 24A for me on the Intl 767-300, so I was happy.

I had chosen the 8a flight because it was a 3 cabin 767-300. These planes are primarily used for international flights, but they do operate a few domestic flights as well. If you’re in coach, it means you get a (very small, as you can see) personal screen with movies running. If you’re up front, it means you get the nice international business or first class seats. Only some of the 767-300s and most of the 777s are configured this way, and unfortunately, United makes it very difficult to find out which type you’re on. The only way I could find out was by calling a friend at United. They could make it easier by using different aircraft codes in the system (such as 767 vs. 763). Many airlines do this to show a differentiated product.

Anyway, I checked in online and again traded time at the airport for sleep. I woke up at 6a, hopped in a cab at 630a and walked in the door at 710a for my 8a flight. I may not get Economy Plus anymore, but at least I can still go in the priority security line. There was still about a 10 minute line, but I sailed through without problems.

Anyway, believing I was in regular coach again, I asked for a Economy Plus window and of course was denied. After boarding, I was surprised to see I was in Economy Plus. Honestly, I never would have known except for the sticker and antimacassar (headrest cover) that told me so. Row 24 is a weird one where the side sections are Economy Plus and the middle is not. Really odd.

It was again beautiful weather in Chicago and Channel 9 was on, so I was happy. The flight was good, but the flight attendants were salty and spent most of the flight reading the paper in the galley, looking annoyed when you got in their way to use the bathroom.

I watched Nacho Libre, but spent most of the time watching the map and listening to Channel 9. It was rough from Kansas west to California, so just about everyone was asking to try a new altitude along the way. Nobody was really successful, and one controller noted that everything from 28,000 feet on up was at least a light chop. This shot was taken at one of the few breaks in the clouds over the Rockies.

Coming into LAX was odd because there were low puffy clouds unlike the usual marine layer. We landed at 1005a, I hopped in a taxi and ended up at work by 1045a.