Anyone flown through Terminal 3 at JFK on Delta lately? Fortunately, that miserable experience is soon coming to an end with the opening of Delta’s new Terminal 4 expansion in May. Justin Harrison works with SmartFlyer, a travel agency in New York that we affiliate with at Cranky Concierge. He was given a sneak peek of the terminal as they work to get it ready to open and I’m happy to be able to share his write-up and photos here with you.

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On May 24, Delta will be opening its expansion of Terminal 4 at New York’s JFK Airport with some incredible new features for travelers. Among the most exciting features are the 24,000 square foot Sky Club, an open-space TSA checkpoint, and the unparalleled Sky Deck.

Doreen Baron of Delta NYC, and Harry Olsen, the on-site program director, were kind enough to give us a behind the scenes look at what Delta has in store for their loyal fliers.

Harry and his team have been diligently working on T4 over the past two years, and their efforts to make Delta’s presence at JFK shine more so than before are immediately obvious. Delta has check-in kiosks conveniently located upon entry to the terminal, even manned kiosks curbside for preferred travelers, and they’ve installed a sharp red-walled area for Sky Priority members to check-in quickly.

Proceeding through check-in reveals a short walk to security, which is refreshingly open and actually appealing (as much as a TSA checkpoint can be); the multitude of lanes seems to lend itself to a speedy process. Security is within the main building, and the soaring ceiling and open space helps the area stand out from the typical claustrophobic experience.

Presented with a stunning closeup of the 320 foot high control tower after clearing security, passengers proceed through the open shopping area on the floor below while heading to their gates.

On the way they will pass by one of Delta’s most exciting additions, the new Sky Club.

The expanded concourse holds the new Sky Club lounge, which is 24,000 square feet in size and will hold two spa rooms, a cafe, multiple sitting areas, and a full service bar.

The main draw, however, is what’s happening outside, literally, on the Sky Deck.

The Delta Sky Deck will allow those with access to the Sky Club to enjoy the comings and goings of aircraft at JFK from an unsurpassed view, all the while enjoying the absolute finest service that the carrier has to offer. While we were there it was still being constructed but were told that it would hold up to 45 people at a time. While on the roof by the unfinished structure we were close enough to hear the planes touch down on the runway, and a sea of Delta tailfins were lined up at the gates behind us, almost within reach. Hands down frequent travelers will be amazed at the sights and amenities this new addition has to offer.

The new concourse also has good things in store for all regular Delta fliers as well; each seating area in the expanded terminal area includes multiple power ports and USB ports for each seat. There are no awkward power stations to be found here, glaring and huddled around by those hoping to get a last-minute charge before flight time. Instead there are only aesthetically pleasing seating areas built with convenience in mind from the outset for each and every traveler.

Delta clearly has an eye firmly fixed on the future of every flier’s wants and needs at JFK, and is clearly adept at meeting each and every one of them, aiming to keep every process speedy and comfortable. For an official rendering of what Delta’s put in place, watch the video below, and prepare to get excited about what the near future has to offer on your next trip through JFK.

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Justin Harrison is the Corporate and VIP Account Executive with SmartFlyer. You can learn more about SmartFlyer on Facebook and on Twitter @theSmartFlyer.

It’s earnings season, and that means it’s time for a slew of long analyst calls to talk about the events of the last quarter. I don’t listen to them myself, because I’d never get any work done if I did. Instead, I just read PlaneBusiness to get the details on what happened. This quarter, a couple of things on JetBlue’s call jumped out at me, and it got me thinking. It looks like JetBlue might have the tools to bring not only its own flights, but also those of partners under its own roof. That would be huge. Take a look at this quote from the earnings call:

And then if you go over to JFK, just a little update. Of course, terminal five, we’re close to celebrating four years of really just optimum performance through that facility. We’re very close with the Port Authority of extending terminal five. We call it T5 International internally. It’s on the footprint of the former terminal six. Terminal six is — was not landmarked. It was obviously, as you know, originally there to support National Airlines decades ago. It is now a tarmac, and we are very hopeful that we will be breaking ground on an international arrival facility similar to what you see happening over at terminal four. There’s a lot of growth happening at Kennedy. We believe that having all of our operation under one roof — and again we will have Hawaiian Airlines in here very shortly — is really exciting.

This might not be breaking news, but it’s the first time I’ve really thought about this. An international facility at Terminal 5 would do wonders, wouldn’t it? Of course, it would allow JetBlue’s own international arrivals to land at Terminal 5 instead of running a split operation today, but it can do much more than that.

JetBlue has already announced that its partner Hawaiian will begin flying out of T5 when it comes to JFK. Hawaiian, however, is the only partner that can do that right now. American is certainly too large and it has its own new facility there anyway. Cape Air, the only other domestic partner, doesn’t fly to JFK. All the other partners are international, though I do wonder if Aer Lingus could move today because of its pre-clearance. I’m not sure. But, if JetBlue builds a new international wing on the footprint of the old Terminal 6, that opens a whole new opportunity, and it comes at a good time. Here’s JetBlue’s corner of JFK:

Remember that Delta is actively working to take over a huge chunk of Terminal 4 as a replacement for Terminal 3. With that, all existing airlines in Terminal 4 will be pushed to the eastern concourse, I believe. And you know which airlines are included there?

Aer Lingus, El Al, Emirates, LOT, Singapore, South African, TAM, and Virgin Atlantic are all both partners with JetBlue and tenants in Terminal 4. Given the opportunity to make connections simple and move to a brand new facility, you would think that many of these would jump at the chance. Sure that might not include airlines like Virgin Atlantic, which have invested a significant amount of money in facilities, but others don’t quite have those deep ties.

That would create a monster of an opportunity. Keeping all those flights in the same terminal reduces minimum connecting times and allows airlines to schedule tighter connections. For an airline like El Al, it could help make connections more competitive by reducing total transit time. The shorter the travel time, the higher those flights show up in reservation system displays. That could be a big deal for some of these airlines, which might be at a disadvantage versus other airlines that can connect within the US on their own flights.

I haven’t seen a ton of information on this Terminal 5 expansion yet, but it seems like a great plan for both JetBlue and its partners.

This trip might as well be called the T5 trip, because not only did I get to experience Heathrow Terminal 5, but I also had my first brush with JetBlue’s Terminal 5 at JFK. Both have now been open for some time, but I hadn’t experienced either. And they couldn’t be more different.

While Heathrow’s T5 is a monument to open space and design that cost £4.3 billion to build (more on this next week), JFK’s T5 is more about convenience and modesty at just $800 million. Both are great facilities in their own right, but the JetBlue facility is more up my alley.

I took the AirTrain in from the city, so I got off at the T5/T6 stop. As you may know, T6 is the former home of JetBlue, but it’s been empty since T5 opened and it will be demolished. So this really is only a T5 stop for now, but the stop requires going past the terminal and then walking back.

Once off the train, I had a great view of what remains of the old T5, the TWA terminal designed by Eero Saarinen. The distinctive shape still stands proud, though it’s currently unused. After getting off the train, a foot bridge winds its way past the TWA terminal and then descends into the far side of T5. It’s a long walk, which is bound to be inconvenient to many, but the views can’t be beat.

The first thing that struck me was how little space there is outside security. The ticketing area is long with high ceilings and it brackets the massive security line entrance in the middle. Security dominates much of the terminal area but it doesn’t seem intrusive. And there is plenty of room for the lines inside the terminal.

Once through security, I walked on a narrow side ramp into the heart of the terminal itself. The place really opens up nicely once you get beyond the metal detectors. The center area is in a triangular shape that has concourses going off to the left, right, and straight ahead. In the middle of the center area is a round electronic sign up high with messaging that you may have seen in press shots. Underneath it is an empty area where JetBlue has recently begun a concert series to entertain travelers. (I use the word “entertain” loosely since Taylor Swift and James Blunt aren’t exactly my style.)

Surrounding the center area is a food court on one side along with nice restaurants on the other. Shops and other restaurants ring around the edges as well. Though the area is indoors, the large restaurant seating in the open center almost gives it an outdoor cafe/walking street kind of feel with music in the background.

I was running a little late, so I didn’t have time to order food from one of the restaurants. I just had to grab something quickly. I was happy to see that there are small to-go places almost everywhere in the terminal so even when there are lines at the main restaurants, you can always find a way to grab something quickly and run to your airplane.

I picked up a turkey cranberry sandwich (which was really good, by the way) and then walked down the central concourse to get to my gate. The concourses look like what you’d expect out of a concourse but they have large skylights with a ton of natural light flooding in. The gate areas seem to have plenty of seating to make it a comfortable space.

When I reached the gate, they had just started boarding, so I got in line. The guy behind me was in his 20s and I heard him say, “I feel like I’m in the coolest terminal in the world and now I have to leave.” Something tells me he wouldn’t have been saying that had he been stuck in a legendary JFK delay. Fortunately, we went right on time.

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January 21, 2011
JetBlue 209 Lv New York/JFK 115p Arr Long Beach 424p
New York/JFK (JFK): Gate 17, Runway 31L, Depart On Time
Long Beach (LGB): Gate 5, Runway 30, Arrive 20m Early
N637JB, Airbus A320-232, Big Blue Bus (Stripes tail), ~98% Full
Seat 14F
Flight Time 5h36m

Once onboard, I took my seat and it was just like any other JetBlue flight. We only had to taxi for 12 minutes before we were airborne into the gusty but clear New York day.

The lead flight attendant got on the horn and said that he knew it was a Friday afternoon and we were all anxious to get out of New York, so he wanted to treat us with free movies. When the response was muted, he said “I said ‘free movies’” and everyone started cheering.

Our route took us way north into Canada before crossing into Michigan and Wisconsin. Then we started heading down south and the snow-covered ground melted away. I did watch a movie and then I watched a bunch of bad TV, which is actually how I want to spend a flight.

They handed out a bunch of snacks and drinks as usual, and everyone got their full can of soda. (My whole row had ginger ale. We’re awesome.)

The short taxi time on the way out meant we landed nice and early in Long Beach. We taxied for three minutes, and I was at the curb in 5 more, ready to head home.

See more JFK T5 Photos

If there’s one area where Delta is really working to do some innovative stuff, it’s in airport dining. The airline has already made some major changes at LaGuardia, and now Delta is doing something cool at JFK. If you’re flying through JFK, you’ll now be able to sit down, order your food from an iPad and have it delivered within 10 minutes. While I don’t care about the iPad, I care that this speeds up the dining experience. That should mean more money for Delta as well.

Think about the generic dining experiences at airports today. You can do the grab and go with fast food or pre-prepared meals, or you can sit down at places like Chilis, Fridays, or some of the local spots that are now becoming more popular. The problem, however, is that it’s generally slow. You have to wait for a table, then wait for your server to take your order, then wait for your food . . . you get the idea. Here’s what Delta is proposing now.

Bar Brace is now near gate 15 in Terminal 3 at JFK. What’s so special about it? As you can see, there are iPads at every seating area. The beauty of this is that you can sit down, instantly place your order, and have it delivered to you within 10 minutes guaranteed. I assume this allows the restaurant to run with fewer staff and it speeds up the process tremendously. In a normal restaurant, you wouldn’t want to feel rushed, but at an airport, you just want to get in and out quickly so you can catch your flight.

Of course, you will still have to wait to get the food and you’ll want to sit while you’re eating, so what did these guys do? They put power outlets in every seating area. Perfect. Re-charge your computer and your stomach at the same time. They’re also doing this in Terminal 2 with Croque Madame at gates 21 and 22:

The concept will be coming to LaGuardia later this year as well. This will let people get their food faster, recharge their laptop, and get on their way. It also helps Delta sell more food by having more turnover per seat. It’s a win-win, and that’s great.

While Delta will undoubtedly get much of the credit for this, I imagine that most of it belongs to OTG Management. No airline does the food and beverage itself at an airport. In fact, most of the time it’s airports or terminal operators that award the contracts to a concession management firm. OTG has won some big contracts and done some really good things with them. For example, OTG is the dining partner behind the restaurants in JetBlue’s Terminal 5 at JFK. These guys are really at the top of their game. With any luck we’ll see them getting the concession contracts in more terminals.

The restaurants are already up and running at JFK. If you pass through and have a chance to use them, chime in with what you think.

In 1960, Pan Am built the Worldport at JFK. This terminal, now known just as Terminal 3 (or preferably as the ThirdWorldport), was a gem for the airline, but it quickly showed its obsolescence. It was tired by the 1980s and when Delta took it over in the early 1990s, it was on its last legs. Yet here we are nearly two decades later and Delta still hasn’t done anything about it. That is finally going to change with Delta’s new JFK terminal plans finally being announced.

The biggest problem with replacing the Worldport was simply lack of space and, most importantly, money. You can’t just stop using a terminal, shut it down, and then build a new one on top of it. What do you do with your flights in the meantime? So that means creative solutions are required, and those creative solutions add cost. JetBlue got lucky in New York in that it took over TWA’s vacant terminal and rebuilt it, all while continuing to use its operation next door. But Delta didn’t have that luxury, so it has now kicked off a $1.2 billion project to change it’s presence at JFK, something that’s sorely needed. Here’s the plan on my handy-dandy map:

Right now, Delta uses Terminal 2 primarily for domestic and Terminal 3 for international operations. The airline also uses a couple gates in Terminal 4 as needed. Terminal 2 wasn’t designed with style in mind as Terminal 3 was, so it’s actually relatively functional. It needs a renovation but it can still handle an operation adequately. The big change there? Those makeshift regional jet gates they put together at the end of the terminal will disappear and the end jet bridges will go back into use as regular gates.

As for Terminal 3, well, it will be demolished completely. If you’ve ever flown out of that terminal, you will jump for joy at this project. It simply isn’t capable of handling an airline operation today. The layout is goofy and it doesn’t help that several animals have made their homes in that place. I swear I’m never surprised to see rats or birds over there, though it’s been awhile since I’ve been back. Maybe the Orkin man has done some work since then.

I imagine that most of the cost in this project will be in taking down Terminal 3. It’s probably a toxic waste dump. The EPA is probably looking to see if it should become a Superfund site. Maybe now we’ll discover that Jimmy Hoffa has been buried under there this whole time, finally putting those rumors to rest.

But those disappearing gates in Terminal 3 have to show up somewhere else. And that will be in Terminal 4. Terminal 4 is already a really nice terminal, but it needs to be expanded for Delta’s purposes. Both concourses will be extended. From what I understand, the A concourse will grow so that current airlines in the B concourse can be relocated, and the B concourse will grow so Delta can handle its operation there. Then a connector will be built between the B concourse and Terminal 2 and all will be right again in New York . . . in 5 years, that is. As for the existing airlines in the B concourse? Guess they’ll have to find a new home elsewhere.

I asked for a count on the net gain in gates but I haven’t received an answer yet. I imagine it will at least replace all the existing gates and possibly add more, and it’s zero. But, there will be four more gates that are international-capable, so it does give Delta more flexibility. At the very least, it will put gates in better places so that taxiing in and out becomes much easier. Oh, and the former Terminal 3 site? That’ll be a nice place for Delta to park all those planes in order to avoid getting fined under the 3 hour rule. Hooray!

Now for the bad news. This won’t happen overnight. (Duh.) Delta will move in to the new terminal in 2013. Terminal 3 will be demolished in 2015. So, it’ll be a couple more years of pain for Delta’s New York fliers, but at least there’s now a light at the end of the tunnel.

[You can see pictures at Delta.com]

[Update 8/13 @ 810a: I received a response from Delta that the A gate extension is not in the plan right now. The map has been udpated, as have net gate counts.]