This trip might as well be called the T5 trip, because not only did I get to experience Heathrow Terminal 5, but I also had my first brush with JetBlue’s Terminal 5 at JFK. Both have now been open for some time, but I hadn’t experienced either. And they couldn’t be more different.

While Heathrow’s T5 is a monument to open space and design that cost £4.3 billion to build (more on this next week), JFK’s T5 is more about convenience and modesty at just $800 million. Both are great facilities in their own right, but the JetBlue facility is more up my alley.

I took the AirTrain in from the city, so I got off at the T5/T6 stop. As you may know, T6 is the former home of JetBlue, but it’s been empty since T5 opened and it will be demolished. So this really is only a T5 stop for now, but the stop requires going past the terminal and then walking back.

Once off the train, I had a great view of what remains of the old T5, the TWA terminal designed by Eero Saarinen. The distinctive shape still stands proud, though it’s currently unused. After getting off the train, a foot bridge winds its way past the TWA terminal and then descends into the far side of T5. It’s a long walk, which is bound to be inconvenient to many, but the views can’t be beat.

The first thing that struck me was how little space there is outside security. The ticketing area is long with high ceilings and it brackets the massive security line entrance in the middle. Security dominates much of the terminal area but it doesn’t seem intrusive. And there is plenty of room for the lines inside the terminal.

Once through security, I walked on a narrow side ramp into the heart of the terminal itself. The place really opens up nicely once you get beyond the metal detectors. The center area is in a triangular shape that has concourses going off to the left, right, and straight ahead. In the middle of the center area is a round electronic sign up high with messaging that you may have seen in press shots. Underneath it is an empty area where JetBlue has recently begun a concert series to entertain travelers. (I use the word “entertain” loosely since Taylor Swift and James Blunt aren’t exactly my style.)

Surrounding the center area is a food court on one side along with nice restaurants on the other. Shops and other restaurants ring around the edges as well. Though the area is indoors, the large restaurant seating in the open center almost gives it an outdoor cafe/walking street kind of feel with music in the background.

I was running a little late, so I didn’t have time to order food from one of the restaurants. I just had to grab something quickly. I was happy to see that there are small to-go places almost everywhere in the terminal so even when there are lines at the main restaurants, you can always find a way to grab something quickly and run to your airplane.

I picked up a turkey cranberry sandwich (which was really good, by the way) and then walked down the central concourse to get to my gate. The concourses look like what you’d expect out of a concourse but they have large skylights with a ton of natural light flooding in. The gate areas seem to have plenty of seating to make it a comfortable space.

When I reached the gate, they had just started boarding, so I got in line. The guy behind me was in his 20s and I heard him say, “I feel like I’m in the coolest terminal in the world and now I have to leave.” Something tells me he wouldn’t have been saying that had he been stuck in a legendary JFK delay. Fortunately, we went right on time.

---

January 21, 2011
JetBlue 209 Lv New York/JFK 115p Arr Long Beach 424p
New York/JFK (JFK): Gate 17, Runway 31L, Depart On Time
Long Beach (LGB): Gate 5, Runway 30, Arrive 20m Early
N637JB, Airbus A320-232, Big Blue Bus (Stripes tail), ~98% Full
Seat 14F
Flight Time 5h36m

Once onboard, I took my seat and it was just like any other JetBlue flight. We only had to taxi for 12 minutes before we were airborne into the gusty but clear New York day.

The lead flight attendant got on the horn and said that he knew it was a Friday afternoon and we were all anxious to get out of New York, so he wanted to treat us with free movies. When the response was muted, he said “I said ‘free movies’” and everyone started cheering.

Our route took us way north into Canada before crossing into Michigan and Wisconsin. Then we started heading down south and the snow-covered ground melted away. I did watch a movie and then I watched a bunch of bad TV, which is actually how I want to spend a flight.

They handed out a bunch of snacks and drinks as usual, and everyone got their full can of soda. (My whole row had ginger ale. We’re awesome.)

The short taxi time on the way out meant we landed nice and early in Long Beach. We taxied for three minutes, and I was at the curb in 5 more, ready to head home.

See more JFK T5 Photos

If there’s one area where Delta is really working to do some innovative stuff, it’s in airport dining. The airline has already made some major changes at LaGuardia, and now Delta is doing something cool at JFK. If you’re flying through JFK, you’ll now be able to sit down, order your food from an iPad and have it delivered within 10 minutes. While I don’t care about the iPad, I care that this speeds up the dining experience. That should mean more money for Delta as well.

Think about the generic dining experiences at airports today. You can do the grab and go with fast food or pre-prepared meals, or you can sit down at places like Chilis, Fridays, or some of the local spots that are now becoming more popular. The problem, however, is that it’s generally slow. You have to wait for a table, then wait for your server to take your order, then wait for your food . . . you get the idea. Here’s what Delta is proposing now.

Bar Brace is now near gate 15 in Terminal 3 at JFK. What’s so special about it? As you can see, there are iPads at every seating area. The beauty of this is that you can sit down, instantly place your order, and have it delivered to you within 10 minutes guaranteed. I assume this allows the restaurant to run with fewer staff and it speeds up the process tremendously. In a normal restaurant, you wouldn’t want to feel rushed, but at an airport, you just want to get in and out quickly so you can catch your flight.

Of course, you will still have to wait to get the food and you’ll want to sit while you’re eating, so what did these guys do? They put power outlets in every seating area. Perfect. Re-charge your computer and your stomach at the same time. They’re also doing this in Terminal 2 with Croque Madame at gates 21 and 22:

The concept will be coming to LaGuardia later this year as well. This will let people get their food faster, recharge their laptop, and get on their way. It also helps Delta sell more food by having more turnover per seat. It’s a win-win, and that’s great.

While Delta will undoubtedly get much of the credit for this, I imagine that most of it belongs to OTG Management. No airline does the food and beverage itself at an airport. In fact, most of the time it’s airports or terminal operators that award the contracts to a concession management firm. OTG has won some big contracts and done some really good things with them. For example, OTG is the dining partner behind the restaurants in JetBlue’s Terminal 5 at JFK. These guys are really at the top of their game. With any luck we’ll see them getting the concession contracts in more terminals.

The restaurants are already up and running at JFK. If you pass through and have a chance to use them, chime in with what you think.

In 1960, Pan Am built the Worldport at JFK. This terminal, now known just as Terminal 3 (or preferably as the ThirdWorldport), was a gem for the airline, but it quickly showed its obsolescence. It was tired by the 1980s and when Delta took it over in the early 1990s, it was on its last legs. Yet here we are nearly two decades later and Delta still hasn’t done anything about it. That is finally going to change with Delta’s new JFK terminal plans finally being announced.

The biggest problem with replacing the Worldport was simply lack of space and, most importantly, money. You can’t just stop using a terminal, shut it down, and then build a new one on top of it. What do you do with your flights in the meantime? So that means creative solutions are required, and those creative solutions add cost. JetBlue got lucky in New York in that it took over TWA’s vacant terminal and rebuilt it, all while continuing to use its operation next door. But Delta didn’t have that luxury, so it has now kicked off a $1.2 billion project to change it’s presence at JFK, something that’s sorely needed. Here’s the plan on my handy-dandy map:

Right now, Delta uses Terminal 2 primarily for domestic and Terminal 3 for international operations. The airline also uses a couple gates in Terminal 4 as needed. Terminal 2 wasn’t designed with style in mind as Terminal 3 was, so it’s actually relatively functional. It needs a renovation but it can still handle an operation adequately. The big change there? Those makeshift regional jet gates they put together at the end of the terminal will disappear and the end jet bridges will go back into use as regular gates.

As for Terminal 3, well, it will be demolished completely. If you’ve ever flown out of that terminal, you will jump for joy at this project. It simply isn’t capable of handling an airline operation today. The layout is goofy and it doesn’t help that several animals have made their homes in that place. I swear I’m never surprised to see rats or birds over there, though it’s been awhile since I’ve been back. Maybe the Orkin man has done some work since then.

I imagine that most of the cost in this project will be in taking down Terminal 3. It’s probably a toxic waste dump. The EPA is probably looking to see if it should become a Superfund site. Maybe now we’ll discover that Jimmy Hoffa has been buried under there this whole time, finally putting those rumors to rest.

But those disappearing gates in Terminal 3 have to show up somewhere else. And that will be in Terminal 4. Terminal 4 is already a really nice terminal, but it needs to be expanded for Delta’s purposes. Both concourses will be extended. From what I understand, the A concourse will grow so that current airlines in the B concourse can be relocated, and the B concourse will grow so Delta can handle its operation there. Then a connector will be built between the B concourse and Terminal 2 and all will be right again in New York . . . in 5 years, that is. As for the existing airlines in the B concourse? Guess they’ll have to find a new home elsewhere.

I asked for a count on the net gain in gates but I haven’t received an answer yet. I imagine it will at least replace all the existing gates and possibly add more, and it’s zero. But, there will be four more gates that are international-capable, so it does give Delta more flexibility. At the very least, it will put gates in better places so that taxiing in and out becomes much easier. Oh, and the former Terminal 3 site? That’ll be a nice place for Delta to park all those planes in order to avoid getting fined under the 3 hour rule. Hooray!

Now for the bad news. This won’t happen overnight. (Duh.) Delta will move in to the new terminal in 2013. Terminal 3 will be demolished in 2015. So, it’ll be a couple more years of pain for Delta’s New York fliers, but at least there’s now a light at the end of the tunnel.

[You can see pictures at Delta.com]

[Update 8/13 @ 810a: I received a response from Delta that the A gate extension is not in the plan right now. The map has been udpated, as have net gate counts.]

One of the biggest complaints that I see when we start talking about long ground delays here on the blog is that nobody seems to have a good solution. We can all jump on bad solutions like the DOT rule we have now, but there are rarely better suggestions that are workable. I’ve found one, and it’s actually temporarily in place at JFK right now.

Some of you may know that I write the monthly newsletters for PASSUR Aerospace. PASSUR is a very cool little company that actually has its own private radar network at over 100 airports, primarily in the US and Canada. There are a million things that they do with this data, but as I was putting together the current newsletter, I found out about a temporary but truly awesome project going on at JFK during the runway construction that’s happening today. They’ve effectively created virtual queues so that airplanes don’t have to push off the gate until it’s closer to actual departure time.

Here’s how it works. During peak periods (operational for ten hours a day), a central command coordinates all departures and arrivals at the airport. A couple hours before scheduled departure time, each flight is assigned an actual departure time by the system. So maybe your flight was supposed to leave at 1p, but at 11a, the airline will be advised that the departure time will now be 2p. That means they can keep you at the gate and let you roam free. If they need that gate for an arriving flight, they can still board you and then push you out of the gate, but you’ll have a very clear picture of when you will actually take off. Expectations can be set appropriately, and they shouldn’t push you off the gate if a 3 hour delay is anticipated.

The result of this is that at any one time you end up with no more than eight airplanes waiting to take off (you need some kind of buffer in there) instead of 30 or more. This is good for passengers, but it’s also good for airlines. When they’re in that long line waiting for takeoff, they have to keep an engine running, sucking up gas as they wait. Now that won’t be an issue. In addition, if the winds shift and the airport needs to turn around and use different runways, there are fewer planes that need to be turned around so it can be done more quickly.

Awesome, right? Now this isn’t a fail-proof solution. When bad weather rolls in, that messes a lot of things up. A version of this system is actually used during severe weather events now at JFK for metering departures, but it doesn’t solve everything. If you have a ton of planes coming in on diversions or several planes landing while others can’t take off, you may need to free up gate space due to storms. Things can and will still go wrong, but this process is a big improvement.

So how has this been working? Well, during March 2010, they were able to handle just about the same amount of traffic as they handled in March 2009 but with one runway down for construction. Taxi-out times are virtually the same. And the average delay has actually gone down by about 5 minutes. Great stuff.

Unfortunately, this program is currently scheduled to end on June 30, when the big construction work on the runway is done. With any luck, the airport will see the benefit and decide to keep it around . . . and then hopefully other delay-prone airports will consider it as well.

[Original Photos via AZ DOT and abdallahh]

If I didn’t know better, I would have thought yesterday was April Fools’ Day. Why? Because American and JetBlue announced that they had signed a limited partnership to feed traffic to each other in New York and Boston. Oh yeah, and they’re doing a little slot swap. What the f*&k?!? I had to ask JetBlue about this.

American is the airline that dumped 757s into Long Beach when JetBlue started flying. This is also the airline that is known for doing everything it can to slay upstarts. Yet now, here they are skipping down 5th Avenue together. If the graphic above doesn’t make the entire thing clear for you, you can read about my take on this as part of American’s efforts to fight Delta in New York over on BNET today, but I want to focus on JetBlue here.

There are a couple of things happening. First, JetBlue and American signed an interline agreement, which means you’ll be able to book tickets via American or travel agents to travel on JetBlue from 18 domestic cities to either JFK or Boston where you’ll be able to transfer on American to one of 12 international destinations all on the same ticket. This isn’t a codeshare and it isn’t a frequent flier partnership, yet.

Second, JetBlue will give up 12 slot pairs at JFK in order to get 8 slot pairs at Washington/National and 1 at White Plains. Yeehaw. All this, combined with the fact that Lufthansa, part of American’s rival Star Alliance, owns a good chunk of JetBlue left my head spinning. So I turned to JetBlue and asked some question in a way that I wouldn’t ever dare trying with American.

Cranky: So this is just an interline agreement and it can only be booked via American right now? No bookings will occur via JetBlue? Isn’t that why you signed up for Sabre so you could do stuff like that?
JetBlue: Bookings can be made on AA.com, by calling American Airlines reservations, via Global Distribution Systems and Online Travel Agents or through a travel agent. JetBlue is currently unable to sell interline tickets seamlessly on our website. We intend to add interline functionality to our website later this year.

Cranky: Why have west coast cities been left out of the connections? In other words, why can’t I go from Long Beach? You know I love my home airport.
JetBlue: This is an agreement for non-overlapping markets served by JetBlue from JFK or Boston with well-timed schedules to connect to international destinations served by American. We will explore additional cities in the future, but these 18 domestic JetBlue and 12 international American cities are our launch cities.

Cranky: Is Lufthansa going to kill you? As a part owner, I assume this was discussed with them before the deal was implemented?
JetBlue: Lufthansa invested in JetBlue and we feel this agreement with AA will help us produce a valuable return on their investment.

Cranky: Does this have any impact on the 5 slots you’re trying to get at DCA from the US/DL deal or is this simply an additional part of your plan to make your move on DCA?
JetBlue: These slots are part of the agreement with American. They are separate from our plans to obtain slots through other means.

Cranky: If you’re giving up 12 slots at JFK, what flights will go away? Are those slots all during peak hours? Can you make sure the ones you give up are the ones that would otherwise have resulted in horrible 27 hour onboard aircraft delays?
JetBlue: The exact flights have not been determined. We are swapping valuable DCA slots for some of our extra JFK slots that were being underutilized. Even without these, we are still the #1 airline at JFK.

Cranky: When are you planning to start Washington/National service? Where are you flying from National? (I know you won’t answer this.)
JetBlue: We hope to begin flying to National in November. Precise start dates, routes and fares will be announced later this spring.

So there you have it. I think my questions were far more entertaining than the answers, but to be fair, the responses were typed on a BlackBerry. For what it’s worth, I also spoke with Lufthansa spokesperson Martin Riecken who said they did know about this before it was announced. I asked him if Lufthansa was unhappy about this. He said:

As a financial investor, anything that is good for JetBlue’s business is good for us. As a partner, this is just an interline agreement which is standard throughout the industry.

How very rational and, well, stereotypically German. That makes sense to me, but I imagine we’ll hear a different tune if this deal progresses any further.

For JetBlue, this seems to be a nice way to pick up a few extra international passengers, but it’s more about National than anything else. They’ll get 8 slots here and they still want those 5 if the US Airways/Delta slot swap goes through. They also said in their release today that they “petitioned the FAA for access to unused slot pairs in the early morning and late-evening hours.” Though they won’t tell me where they’re flying, my money is on Boston and Florida to start but possibly some JFK as well.

I think this is about as good of an example of strange bedfellows as I can remember. But it seems to make sense for both sides. If this does go any further, then it’s bound to cause some serious issues with Lufthansa. But maybe with its partner Continental in Newark, JetBlue isn’t as interesting to Lufthansa anymore. Hmmm.