Browsing Posts in Virgin Blue

Tucked down in the corner of the world, Australia is usually not the first place to come to mind for, well, just about anything. But right now, it’s by far the most interesting aviation market in the world.

I’m not just talking about the Chilean ash cloud that has wreaked havoc on the Continent but rather airline shut downs, shifting strategies, and unlikely partnerships. It is incredibly exciting for airline industry dorks like me.

For years, the Australian market has survived as a duopoly. On one side, we had Trans Australia, which became Australian Airlines before being merged into Qantas in the 1990s to form the domestic and international powerhouse we know today. On the other side, Ansett was the counterbalance until its collapse in September 2001. Ansett’s collapse created an opening for upstart Virgin Blue, and the hole was quickly filled.

Tiger Airways Unsafe

Plenty of airlines have tried to form a third challenger over the years. Most recently, it’s been a subsidiary of Singapore-based Tiger Airways that has tried to squeeze in with an ultra low cost service. That service is now in serious trouble.

Tiger was just shut down for a week by the Australian authorities because the regulatory agency “believes permitting the airline to continue to fly poses a serious and imminent risk to air safety.” This only impacts the Tiger subsidiary in Australia; the other Tiger operations in Asia continue to fly but the damage could be widespread.

Tiger is fighting this, but such terrible press is bound to put a serious dent in bookings regardless of whether it flies again or not. It’s going to be very hard to recover from something along these lines.

But that’s not the only blow to low cost flying in Australia. After years of acting like a low cost carrier, Virgin Blue has decided to go upscale. It’s combining its Virgin Blue, Pacific Blue, and V Australia brands into the new Virgin Australia.

Virgin Australia Grows Up

Virgin Australia is focusing on competing with Qantas. It’s introducing new onboard products to compete with what Qantas offers and it’s trying to form partnerships in order to expand its reach for its customers.

One of those partners is Air New Zealand, which actually owns 15 percent. This may seem eerily similar to Air New Zealand’s last venture across the Tasman when Ansett collapsed under its ownership, but this is a very different Air New Zealand. Instead, the two airlines can come together to compete against Qantas instead of each other.

Internationally, it’s a different story. Virgin has hitched its wagon to Delta in the US with a joint venture between the two over the ocean. Since they both currently fly between the US and Australia, this will allow them to cut capacity and share traffic. But this is where it gets weird.

Over in Asia, Virgin Australia has joined up with Singapore Airlines in a broad alliance partnership that includes codesharing, frequent flier benefits, and more. Why is this weird? Because Singapore Airlines owns roughly a third of currently-grounded Virgin competitor Tiger Airways.

Will all these changes, Virgin Australia loyalists can get just about anywhere in the world on the airline and its partners. They can also get the same level of service on domestic flights as they’ve come to expect from Qantas. Qantas can’t be happy about this, but in a way, Qantas did this to itself.

Who’s running the show at Virgin these days? It’s John Borghetti, a 30+ year veteran of Qantas. Why did John leave Qantas? Well, he was in line to take the top job but he was passed over for Alan Joyce. Now he’s got Qantas in the crosshairs.

Qantas International Profit Crash

What is Qantas doing about all this? Well, as it has in the past, it’s complaining a lot about its business being under attack. Recently, its international business has been suffering the most with big losses while its domestic operation actually makes money. Makes sense that Virgin Australia would focus on taking Qantas’s profitable domestic business, huh?

While Virgin Australia chips away domestically, international is about to become a bloodbath. The airline is losing millions, and CEO Alan Joyce said in a speech last month that a major restructuring would be announced on August 24.

You can expect to see some cuts and some strengthened partnerships with other airlines. I imagine that as usual, much of the focus will go on to its low cost subsidiary Jetstar. Jetstar is one of the few “carrier within a carrier” experiments that has been called a success, though not everyone is convinced that the numbers are telling the whole story.

Jetstar has taken over more and more of the airline’s business, and now there is word that a joint low cost carrier will be started with Japan Air Lines in Japan. This is on top of the Jetstar Asia brand that already flies within Asia. There has also been interest in starting a full service airline division based in Singapore. This all seems strange since Asia is so hotly contested right now. You would think Qantas would prefer to focus on its home turf and doing that right, but the only thing on the menu for that region seems to be cuts.

As you can see, this market is truly fascinating and it’s changing quickly. I imagine that what we see next summer will look very different than what it looked like last year.

[Original tiger photo via Wikimedia Commons user Monika Betley/CC 3.0]
[Original Virgin Australia photo via Wikimedia Commons user YSSYguy/CC 3.0]

Australian travelers know Virgin Blue as the number two competitor to Qantas, but within a couple of days, the name will be gone. Ok, so I’m just being dramatic. The airline is simply changing its name to Virgin Australia (or so it’s expected). That, of course, begs the question . . . why didn’t it get that name Virgin Australia Logoin the first place?

We don’t know for sure that Virgin Australia will be the name announced this Wednesday (Tuesday for us here in the US), but all signs point that way. Trademarks have been registered, the web domain has been secured, and there were even a couple of slip ups on the current website that showed the airline’s hand. This is all part of Virgin Blue’s new strategy under former Qantas exec John Borghetti to become a viable competitor against Qantas when it comes to the business traveler.

How did the airline get the name Virgin Blue in the first place? It all came as part of a contest the airline held to name the airline when it launched in 2000. In Australia, a “Bluey” is apparently slang for a red-headed person. With its red-bodied airplanes, the name seemed to fit, and it added a little fun. This may have sounded fun, but it seems out of place today among Virgin airlines.

Most Virgin airlines (except for the now-defunct Virgin Express) have geography in the title. Virgin Atlantic flies over the Atlantic (primarily). Virgin America? I think we know how that works. And Virgin Nigeria may be gone, but in its day, it was clear where it flew. So now Virgin Australia will join that family.

The bigger problem, however, is around the Virgin name itself. The name was originally licensed solely for flights within Australia. That meant that when Virgin Blue started expanding, it couldn’t take the Virgin name with it. That’s how we ended up with Pacific Blue in New Zealand and the South Pacific, Polynesian Blue in Samoa, and of course, V Australia for long-haul intercontinental flights. The brand confusion is just nuts.

My understanding is that this insanity was courtesy of Singapore Airlines. Singapore bought 49 percent of Virgin Atlantic back in 1999. Concerned about protecting its turf in its sphere of influence, it pushed for the restrictions on Virgin Blue’s use of the Virgin name outside of Australia. We’re in a different world today, however. There is plenty of low cost carrier competition around Southeast Asia and Singapore is pondering a sale of its Virgin Atlantic stake anyway. I assume that Virgin Australia had to pay up in order to be able to use the Virgin name in a greater geography, but it’s worth it to have a unified brand.

Now we’ll see all the Virgin Blue brands united under the name Virgin Australia. It’s now my understanding that only Virgin Blue will become Virgin Australia with Pacific Blue being folded in to V Australia. So, man, did I get this one wrong. With this new brand, the airline will be gunning for Qantas and a larger share of the business travel market. The name and paint job aren’t the only things changing. We’ve already seen the airline put widebodies on flights between Sydney and Perth with longer-haul configurations that appeal to business travelers. We’re also going to see new interiors and changes to the frequent flier program, undoubtedly in ways to make it more attractive to the frequent Qantas traveler.

Remember, Virgin Blue also has a fairly new partnership with Air New Zealand across the Tasman, so I would assume we’ll see further integration between the two so that the new Virgin Australia can provide better offerings to the business travelers on both sides of the Ditch.

If I’m Qantas, I’m certainly concerned about this. The Virgin effort is being spearheaded by someone who knows Qantas well from the inside. And while its Jetstar subsidiary did a good job of holding ground against low cost carriers, it does nothing against an airline targeting the business traveler. This should be fun to watch.

[Updated 5/2 @ 812a to reflect the fact that only Virgin Blue will be changing its name to Virgin Australia]

[Updated on 5/4 @ 918a - it appears that Pacific Blue and V Australia will become Virgin Australia, so the initial post was right.]

Anyone been paying attention to things down under lately? Virgin Blue has a new boss, and he’s apparently bringing his Virgin Blue Makeoverprevious experience with Qantas with him. There are going to be a lot of changes in the next year, and those will all be aimed at targeting the business traveler. Virgin Blue is movin’ on up . . .

Lately, Virgin Blue has been under fire for having weak profits as demand softened and capacity continued to grow. (Attention US airlines: profit is what you get when you actually bring in more money than you spend. Yes, it’s possible.) New CEO John Borghetti has come in pledging to shake things up. In fact, it appears that his version of shaking things up is to move closer to Qantas, his former employer.

John had been with Qantas for ages, and he left after he lost in the race to replace the last Qantas CEO. What better way to say “I love you” than go to your company’s nemesis? Nice move.

So now at Virgin Blue, John is trying to bring some Qantas over and that’s something of a gamble. John confirmed that he will be bringing a business class product onboard instead of just a premium economy. New 737s that are on order will get the upgrade first, it seems. They will be focusing on the business traveler now, which is an extension of what had been cautiously started awhile ago.

Why are they doing this? Well, he thinks there’s money to be had. I thought it strange when he suggested, “we must reduce our reliance on [the leisure] segment if we are to reduce the earnings volatility that goes with it.” Throughout this recession, it has been business travel that has seen the greatest volatility. Maybe things are, um, upside down in Australia.

But he’s not ignoring the leisure market which has strong competition from Jetstar and a lot less strong competition from Tiger. It really does sound like he wants to be all things to all people. That’s a strategy that has rarely worked well.

We do know that he’s hoping to rally around the Virgin Blue name. Thanks to an agreement around the Virgin name, the airline isn’t allowed to use it outside of Australia. That’s why South Pacific and New Zealand flights fall under the Pacific Blue name while long haul flights are as V Australia. John seems to be hoping to find a way to use the one Virgin Blue brand and created a unified presence.

We also know that the airline is trying to cozy up with Air New Zealand for Trans-Tasman flying. This could be their effort to harmonize products between the two.

In the end, I find myself wondering how this strategy is going to work. I understand that with earnings suffering, you have to do something. (Take note, American.) I don’t know enough about the market to know if this is the right thing to do, but it is a big change and it does carry some risk that instead of serving one segment well, they’ll serve all segments poorly.

Just a little heads up before we get to the weekly links … I’ll be at the National Business Travel Association NBTA conference next week so my posting schedule may be a little off. I will do my best to keep a regular schedule. If you’ll be at the show, let me know!

Labor Issues Thwart Southwest’s Efforts to Buy FrontierBNET
Southwest lost its chance to buy Frontier thanks to labor issues. It shouldn’t be a surprise, but it still is.

LAX Rent Increase Ruled Not Discriminatory, But Fight ContinuesBNET
LAX tried to increase its rent for those airline not under long term lease, and they just won the first round of the battle. But there’s more to come.

In Search of the Elusive Power PortNileGuide
I wrote this guest post for NileGuide about which airlines have power outlets and where you can find them. It ain’t easy.

Air Traffic Controller Union, FAA Agree on Labor DealBNET
It’s taken years, but the new administration has finally started working with the air traffic controllers. They have a tentative agreement.

June Premium Traffic Drops “Only” 21.3 PercentBNET
It’s premium traffic monitor time again, and it’s ugly . . . again. But things are getting a bit less bad.

Delta’s Partnership with Virgin Blue Causes Pain for United in AustraliaBNET
Virgin Blue is walking away from its United codeshare down under.

You know all those low fares we’ve seen on US to Australia routes lately? That’s because with two new entrants, there’s way too much capacity out there and everyone involved is bleeding as they fight for traffic. Now, those two new entrants, Delta and V Australia/Virgin Blue have decided to get together a form a joint venture. Smart move.

I actually touched on this possibility when I interviewed Virgin Blue CEO Brett Godfrey in February. When talking about Delta, he alluded to this . . .

You might say, well, does Delta want to put their traffic on Qantas in Australia? A lot of the market flies beyond Sydney, so maybe that’s an opportunity for us to say, well, quid pro quo . . . . There’s some opportunity there. No discussions held in that regard . . . but that’s an opportunity.

And here we are five months later with a deal in hand. This partnership will have frequent flier reciprocity, codesharing, and it will ask for antitrust immunity so they can discuss routes and fares. This seems like it should be an easy one for the DOT to approve, because up until this year, only 2 airlines flew the route. If this doesn’t get approved, my bet is that Delta’s days to Sydney are numbered, so there is a clear benefit to consumers to approving this deal.

It also allows Delta to feed people into Los Angeles from around the US and Virgin Blue to feed people into Sydney (and other gateways) from around Australia. I would hope that we’ll see some serious frequency cuts in order to try to get back to a more normal level of capacity on the route.

I was emailing with Dan Webb over at Things in the Sky last night about this, and he was very interested in what this means for Virgin America. This type of joint venture certainly diminishes Virgin America’s importance to V Australia. If it weren’t for space constraints, I wonder if V Australia would even rather move over to Delta’s terminal at LAX and leave Virgin America behind.

This also raises the question about what happens to the Virgin Blue/United partnership. Right now, Virgin Blue shares United’s code on flights beyond Sydney in Australia. I can’t imagine Virgin Blue would cancel this deal, but I wonder how United will feel about it. They may very well need the traffic, so it’s possible it could stay, but that would make for an odd arrangement.

I also find myself wondering if eventually Air France could join this agreement with its LAX to Tahiti flight. Virgin Blue subsidiary Pacific Blue doesn’t fly to Tahiti yet, but this could be another interesting twist.

I like this move. It should help to stabilize the routes between the US and Australia, though it should mean fares will rise for consumers. Considering that fares are too low to be sustainable right now, that’s a good thing.


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