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	<title>The Cranky Flier &#187; Southwest</title>
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	<link>http://crankyflier.com</link>
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		<title>Cranky on the Web (March 7-12)</title>
		<link>http://crankyflier.com/2010/03/13/cranky-on-the-web-march-7-12/</link>
		<comments>http://crankyflier.com/2010/03/13/cranky-on-the-web-march-7-12/#comments</comments>
		<pubDate>Sat, 13 Mar 2010 15:42:06 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[BNET]]></category>
		<category><![CDATA[Delta]]></category>
		<category><![CDATA[JFK - New York/JFK]]></category>
		<category><![CDATA[Southwest]]></category>
		<category><![CDATA[United]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4665</guid>
		<description><![CDATA[Delta tries to land new JFK terminal &#8211; Crain&#8217;s New York Business
I talk to Crain&#8217;s about why Delta needs do something with its terminal at JFK.
Flying High: Southwest Airlines Posts Big February Gains &#8211; BNET
Southwest saw strong double digit revenue gains in February.
Flying Higher: United Airlines February Revenues Way Up &#8211; BNET
United beat Southwest&#8217;s numbers [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.crainsnewyork.com/article/20100307/FREE/303079969">Delta tries to land new JFK terminal</a> &#8211; <em>Crain&#8217;s New York Business</em><br />
I talk to Crain&#8217;s about why Delta needs do something with its terminal at JFK.</p>
<p><a href="http://industry.bnet.com/travel/10005202/southwest-airlines-posts-large-revenue-gains-in-february/">Flying High: Southwest Airlines Posts Big February Gains</a> &#8211; <em>BNET</em><br />
Southwest saw strong double digit revenue gains in February.</p>
<p><a href="http://industry.bnet.com/travel/10005217/flying-higher-united-airlines-february-revenues-improve-dramatically/">Flying Higher: United Airlines February Revenues Way Up</a> &#8211; <em>BNET</em><br />
United beat Southwest&#8217;s numbers and showed that they&#8217;re really hitting their stride in the revenue game these days.</p>
<p><a href="http://industry.bnet.com/travel/10005226/fokkers-back-in-the-airplane-building-game/">Fokker&#8217;s Back in the Airplane-Building Game</a> &#8211; <em>BNET</em><br />
Those little Fokkers are looking to start building an updated version of the F70 and F100 planes that haven&#8217;t been built for more than a decade.</p>
<p><a href="http://industry.bnet.com/travel/10005145/massive-snow-means-less-airline-capacity-in-february/">Massive Snow Means Less Airline Capacity in February</a> &#8211; <em>BNET</em><br />
Feb traffic numbers are in, and what do they have in common?  A lot fewer available seat miles.</p>
<p><a href="http://industry.bnet.com/travel/10005253/mexicans-leading-low-fare-airline-now-owned-by-the-richest-man-in-the-world/">Mexican&#8217;s Leading Low Fare Airline Now Owned by the Richest Man in the World</a> &#8211; <em>BNET</em><br />
Carlos Slim is now the richest man, and he owns an airline, believe it or not.</p>
<p>For those who were hoping to see my CNN International piece on the looming BA strike, I&#8217;m sorry but it doesn&#8217;t seem to be online.</p>
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		<title>Southwest Installing Wireless Internet Fleetwide</title>
		<link>http://crankyflier.com/2010/02/04/southwest-installing-wireless-internet-fleetwide/</link>
		<comments>http://crankyflier.com/2010/02/04/southwest-installing-wireless-internet-fleetwide/#comments</comments>
		<pubDate>Thu, 04 Feb 2010 15:46:01 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Southwest]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4466</guid>
		<description><![CDATA[For an airline that has done a good job of avoiding inflight entertainment like the plague, Southwest sure is diving right in when it comes to wireless internet service.  The deal is done and wifi will start rolling out aggressively next quarter.
Don&#8217;t get me wrong.  They&#8217;ve been incredibly slow in actually getting to [...]]]></description>
			<content:encoded><![CDATA[<p>For an airline that has done a good job of avoiding inflight entertainment like the plague, Southwest sure is diving right in when it comes to wireless internet service.  The deal is done and wifi will start rolling out aggressively next quarter.</p>
<p>Don&#8217;t get me wrong.  They&#8217;ve been incredibly slow in actually getting to this point, but from now on, it&#8217;s going <a href="http://www.flickr.com/photos/crankyflier/4328372635/" title="Southwest To Put Wifi Fleetwide by brettsnyder, on Flickr"><img style="margin: 5px 5px 5px; float:left;" src="http://farm5.static.flickr.com/4021/4328372635_6c67cbbb5a_m.jpg" width="240" height="220" alt="Southwest To Put Wifi Fleetwide" /></a>into overdrive.  There are currently four test planes outfitted with wifi, but it&#8217;s <a href="http://www.usatoday.com/travel/flights/2009-02-10-swa-in-flight-wifi_N.htm">been that way for about a year now</a>.  That&#8217;s one long test period.</p>
<p>Southwest has now signed an equipment purchase agreement and that means two things:</p>
<p>1) Wifi provider Row 44 is peeing its pants with joy now that it has a huge paying customer</p>
<p>2) The last hurdle between Southwest and the rollout is gone</p>
<p>Beginning in the second quarter of this year, Southwest will start outfitting a plane every other day.  They hope to ramp that up to 25 per month soon after.  With around 550 airplanes in the fleet, it&#8217;s going to take them about 2 years to get it completely done.  When it&#8217;s done, however, they&#8217;ll be one of the largest wifi providers in the sky.</p>
<p>How much will they charge?  They aren&#8217;t saying just yet.  According to their blog, &#8220;<a href="http://www.blogsouthwest.com/blog/it-is-official-wi-fi-is-on-the-way">We’re still testing a variety of price points</a> on the four aircraft that currently have wi-fi.  We’ll have a decision on price in the second quarter of 2010 . . . .&#8221;</p>
<p>Fair enough, but I think it&#8217;s safe to assume that the Business Select crowd won&#8217;t pay a dime while the rest of the herd will have to pay something.  We just don&#8217;t know what yet.  Heck, if they can get enough advertising revenue from a sponsor, maybe they&#8217;ll go that way from time to time.  The good news is that they have complete and total control of the content, so they can do pretty much whatever they want on that end.  That&#8217;s why they went with Row 44&#8217;s satellite option even though the ground-based option from AirCell would have fit their network just fine.</p>
<p>For Southwest, this is the perfect technology.  They&#8217;ve long avoided inflight entertainment because it adds cost.  Airlines haven&#8217;t been able to charge for overhead movies for a long time, and in-seat video is costly.  It&#8217;s not just the content but also the weight and the extra pieces that can break in each seat.  It&#8217;s just not a Southwest way of doing things.  But wifi is different.  It does add a little weight, but it only gets installed in one place so you don&#8217;t run the risk of having a problem at every seat.</p>
<p>More importantly, the test they&#8217;ve been running apparently shows them that they can make money on this, or at least make it cost neutral.  (I have to assume that&#8217;s what the test showed.)  That means that for the customers, it&#8217;s a nice perk that they&#8217;re willing to pay for.  It also helps business people with productivity (even if they don&#8217;t want it, but that&#8217;s another story).  </p>
<p>This combined with Business Select and Earlybird boarding makes it sound like Southwest is once again trying to <a href="http://www.southwest.com/about_swa/airborne.html">The Company Plane</a> for more and more people.</p>
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		<slash:comments>8</slash:comments>
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		<title>Cranky on the Web (January 18 &#8211; 22)</title>
		<link>http://crankyflier.com/2010/01/23/cranky-on-the-web-january-18-22/</link>
		<comments>http://crankyflier.com/2010/01/23/cranky-on-the-web-january-18-22/#comments</comments>
		<pubDate>Sat, 23 Jan 2010 16:19:11 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Accidents/Incidents]]></category>
		<category><![CDATA[American]]></category>
		<category><![CDATA[BNET]]></category>
		<category><![CDATA[CRW - Charleston]]></category>
		<category><![CDATA[Delta]]></category>
		<category><![CDATA[JAL]]></category>
		<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4375</guid>
		<description><![CDATA[American Airlines, oneworld Increased Offer to Japan Air Lines May Not Be Enough &#8211; BNET
American is desperately trying to keep JAL in oneworld, but it&#8217;s not looking good.
oneworld Alliance Will be Much Weaker if Japan Air Lines Leaves &#8211; BNET
If JAL leaves oneworld, what does it mean for the alliance?  It&#8217;s not pretty.
do your [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://industry.bnet.com/travel/10004614/american-airlines-oneworld-increased-offer-to-japan-air-lines-may-not-be-enough/">American Airlines, oneworld Increased Offer to Japan Air Lines May Not Be Enough</a> &#8211; <em>BNET</em><br />
American is desperately trying to keep JAL in oneworld, but it&#8217;s not looking good.</p>
<p><a href="http://industry.bnet.com/travel/10004616/oneworld-alliance-will-be-much-weaker-if-japan-air-lines-leaves/">oneworld Alliance Will be Much Weaker if Japan Air Lines Leaves</a> &#8211; <em>BNET</em><br />
If JAL leaves oneworld, what does it mean for the alliance?  It&#8217;s not pretty.</p>
<p><a href="http://www.antibride.com/do-your-visa-research/">do your visa research</a> &#8211; <em>antibride</em><br />
If you&#8217;re traveling to exotic lands, make sure you find out the passport and visa rules before you go, otherwise it&#8217;ll be ugly.</p>
<p><strong><a href="http://www.npr.org/templates/player/mediaPlayer.html?action=1&#038;t=1&#038;islist=false&#038;id=122755193&#038;m=122755167">Delta, American Airlines Court JAL for Routes to Asia</a> &#8211; <em>NPR Morning Edition</em><br />
I chat with NPR&#8217;s Adam Hochberg about JAL&#8217;s bankruptcy filing and what it means for Delta and American.</strong></p>
<p><a href="http://industry.bnet.com/travel/10004654/the-business-case-behind-boston-logan-airport-making-wireless-internet-free/">The Business Case Behind Boston Logan Airport Making Wireless Internet Free</a> &#8211; <em>BNET</em><br />
Boston Logan has made wifi free.  Why would they do that?  I thank Google.</p>
<p><a href="http://harrisburginternationalairport.blogspot.com/2010/01/guest-blog-codesharing-explained.html">Codesharing Explained</a> &#8211; <em>Fly HIA Blog</em><br />
I dug into the world of codesharing for a guest post on the Harrisburg Intl Airport blog.</p>
<p><a href="http://industry.bnet.com/travel/10004657/charleston-yeager-airport-expertly-uses-social-media-during-recent-aircraft-incident/">Charleston Yeager Airport Expertly Uses Social Media During Recent Aircraft Incident</a> &#8211; <em>BNET</em><br />
An airplane aborted takeoff and ran off the end of the runway at Yeager.  The media could have blown this out of proportion, but Yeager didn&#8217;t let them with their expert use of social media.</p>
<p><a href="http://industry.bnet.com/travel/10004673/more-passengers-in-fewer-seats-means-profit-for-southwest-airlines/">More Passengers in Fewer Seats Means Profit for Southwest Airlines</a> &#8211; <em>BNET</em><br />
Southwest announced a profitable fourth quarter this week, even without special items.  They appear to be back on track when it comes to revenue.</p>
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		<item>
		<title>Southwest Explores Change Fees, Bag Fees, and More</title>
		<link>http://crankyflier.com/2010/01/21/southwest-explores-change-fees-bag-fees-and-more/</link>
		<comments>http://crankyflier.com/2010/01/21/southwest-explores-change-fees-bag-fees-and-more/#comments</comments>
		<pubDate>Thu, 21 Jan 2010 15:51:10 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Baggage]]></category>
		<category><![CDATA[Fares]]></category>
		<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4380</guid>
		<description><![CDATA[As I mentioned yesterday, Southwest has been circulating a survey to a bunch of fliers to try to explore all sorts of ways to make changes to their offerings.  This explores change fees, bag fees, standby, Rapid Rewards changes and more.  Yesterday we talked about Rapid Rewards and same day changes, but today [...]]]></description>
			<content:encoded><![CDATA[<p>As I mentioned yesterday, Southwest has been circulating a survey to a bunch of fliers to try to explore all sorts of ways to make changes to their offerings.  This explores change fees, bag fees, standby, Rapid Rewards changes and more.  Yesterday we <a href="http://crankyflier.com/2010/01/20/southwest-looks-at-revamping-rapid-rewards-adding-same-day-standby-rules/">talked about Rapid Rewards and same day changes</a>, but today I want to look at the bigger picture.</p>
<p>Before we get started, I&#8217;d like to remind everyone once again that this is just a survey.  It doesn&#8217;t mean that these things are imminent, nor does it mean that it&#8217;s even being considered the way it has been presented.  Surveys are always constructed to try to figure out what matters most to people, so I imagine that the results here would give Southwest an idea about what it can and cannot charge for in the future.  I would be surprised to see something like this happen exactly as they&#8217;re showing it.</p>
<p>The survey itself threw out a bunch of different fare scenarios for hypothetical trips.  There&#8217;s no need to post them all, so I&#8217;ll just show one and then we can take about it below.  (Click to blow it up so you can read it.)</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4288388431/sizes/o/" title="Southwest Fare Structure Options in Survey by brettsnyder, on Flickr"><img src="http://farm5.static.flickr.com/4034/4288388431_a8f67c1f39.jpg" width="500" height="321" alt="Southwest Fare Structure Options in Survey" /></a></div>
<p>As you can see, there&#8217;s a lot to talk about.  The idea here seems to be along the lines of Air Canada &#8211; fare families where people can pick and choose the fares they like to get the benefits they want.  Let&#8217;s talk about a few of these.</p>
<ul>
<li><strong>Check-in Time</strong> &#8211; I doubt we&#8217;ll see them reduce the check-in time for cheap fares, as they show here.  Southwest is more of an airline to add benefits to higher fares than to take away from lower ones.  I do like the idea of not offering EarlyBird to the lowest fares, however.</li>
<p></p>
<li><strong>Bags</strong> &#8211; I actually would be fine with offering only 1 bag free to everyone, but I think it does make sense to differentiate what&#8217;s allowed depending upon your fare class.</li>
<p></p>
<li><strong>Fare Reusability</strong> &#8211; This really isn&#8217;t something I even thought about changing.  Now you can change your fare to be used for another ticket anytime within a year, but this proposes potentially restricting that further for cheap fares.  I don&#8217;t like that idea.  It&#8217;s very customer unfriendly.</li>
<p></p>
<li><strong>Change Fee</strong> &#8211; This particular example doesn&#8217;t show any change fees, but other scenarios had them ranging from $25 to $100 for the cheap fares.  I&#8217;m <a href="http://crankyflier.com/2009/06/01/why-southwest-should-consider-a-change-fee/">in favor of a small fee</a>, as I&#8217;ve noted before.</li>
<p></p>
<li><strong>Same Day Changes</strong> &#8211; This is one of the biggest complaints I hear about Southwest.  People hate that you can&#8217;t standby for an earlier flight without paying the difference in fare.  They are clearly exploring alternative options.</li>
<p></p>
<li><strong>New and Improved Rapid Rewards</strong> &#8211; Those are their words, not mine.  As I mentioned yesterday, I&#8217;m not sure how new and improved this will end up being, but I do think that the plan to award different multipliers of miles depending upon which fare you buy makes sense.</li>
</ul>
<p>
What do I think about this whole package?  I think Southwest needs to be very careful not to become another legacy carrier.  A lot of the policies that they are exploring have the potential for them to align a lot of their policies with the legacy guys, and that would be a mistake.  That being said, I think there&#8217;s a lot of good in here as well.</p>
<p>Whether they act on any of this remains to be seen, but I imagine that we&#8217;ll be seeing some changes along these lines before the year is out.</p>
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		<title>Southwest Looks at Revamping Rapid Rewards, Adding Same Day Standby Rules</title>
		<link>http://crankyflier.com/2010/01/20/southwest-looks-at-revamping-rapid-rewards-adding-same-day-standby-rules/</link>
		<comments>http://crankyflier.com/2010/01/20/southwest-looks-at-revamping-rapid-rewards-adding-same-day-standby-rules/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 16:05:36 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4383</guid>
		<description><![CDATA[Southwest has been circulating a survey to a bunch of fliers to try to explore all sorts of ways to make changes to their offerings.  Fortunately, a thoughtful reader took screenshots of every single page of his survey and sent it over to me.  Today and tomorrow, I&#8217;ll be taking a peak at [...]]]></description>
			<content:encoded><![CDATA[<p>Southwest has been circulating a survey to a bunch of fliers to try to explore all sorts of ways to make changes to their offerings.  Fortunately, a thoughtful reader took screenshots of every single page of his survey and sent it over to me.  Today and tomorrow, I&#8217;ll be taking a peak at what they&#8217;re asking about.</p>
<p>Please keep in mind that this was just a survey.  We know that a change to Rapid Rewards is coming, but we don&#8217;t know that this is it.  This is apparently just one of the potential scenarios they&#8217;ve been floating around.  Have a read for yourself.</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4288388389/" title="Southwest Rapid Rewards Change Options in Survey by brettsnyder, on Flickr"><img src="http://farm3.static.flickr.com/2718/4288388389_d9e72e7941.jpg" width="500" height="321" alt="Southwest Rapid Rewards Change Options in Survey" /></a></div>
<p>It looks like they are taking a page from Virgin America and JetBlue with this possible change.  You would earn points based on the number of dollars you spend.  Higher class fares would get higher earnings (wait until tomorrow, I&#8217;ll show this).  I don&#8217;t mind this piece of the puzzle.</p>
<p>Where I&#8217;m not thrilled is with the redemption plan.  This program would again be like those of JetBlue and Virgin America in that the redemption amount would vary.  In this scenario, it would be directly tied to the selling price at the time you&#8217;re looking to redeem.  While I see the value in this from an airline standpoint, I remain unimpressed by these programs since you really can&#8217;t save up for a free flight.  The number is always changing.  Of course, a cash + points option would make things somewhat better.  If they go this route, I&#8217;d hope they&#8217;d consider that.</p>
<p>This program would keep the A-list elite benefits, but my guess is that it would turn into more of a full-fledged elite-style program.  That&#8217;s not necessarily a bad thing, but it will put a dent in Southwest&#8217;s egalitarian persona.</p>
<p>Now let&#8217;s switch gears to something that has annoyed most Southwest fliers at one point or another . . . same day standby.  While other airlines will generally allow you to standby for another flight on the same day (sometimes for a fee), Southwest has always required that you simply pay the difference in fare to the selling fare available at the time.  It looks like they&#8217;re now exploring alternatives.</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4288388367/" title="Southwest Same Day Change Options in Survey by brettsnyder, on Flickr"><img src="http://farm5.static.flickr.com/4012/4288388367_ae9f82149e.jpg" width="500" height="178" alt="Southwest Same Day Change Options in Survey" /></a></div>
<p>So what are they throwing out there?  Well, there&#8217;s the possibility of same day standby and same day confirmed, just like the other guys offer.  They&#8217;re also looking at a priority same day standby option that would be offered to the higher fare classes.</p>
<p>It does sound like Southwest is looking at becoming more like the other guys, huh?  I hope they move very carefully here.  We&#8217;ll talk about that more tomorrow <a href="http://crankyflier.com/2010/01/21/southwest-explores-change-fees-bag-fees-and-more/">when we look at the bigger pricing picture</a>.</p>
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		<title>Cranky on the Web (January 4 &#8211; 8)</title>
		<link>http://crankyflier.com/2010/01/09/cranky-on-the-web-january-4-8/</link>
		<comments>http://crankyflier.com/2010/01/09/cranky-on-the-web-january-4-8/#comments</comments>
		<pubDate>Sat, 09 Jan 2010 06:09:42 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Allegiant]]></category>
		<category><![CDATA[BNET]]></category>
		<category><![CDATA[Cranky Concierge]]></category>
		<category><![CDATA[Southwest]]></category>
		<category><![CDATA[US Airways]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4254</guid>
		<description><![CDATA[Short Haul Air Travelers Aren&#8217;t Buying Premium Tickets, May Be a Permanent Change &#8211; BNET
Premium air traffic numbers are looking a bit better on long haul, but short haul travel is still feeling the pain.
Southwest Rings in the New Year with an Aggressive Denver Push &#8211; BNET
Southwest isn&#8217;t giving up on Denver &#8211; in fact, [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://industry.bnet.com/travel/10004451/short-haul-air-travelers-arent-buying-premium-tickets-may-be-a-permanent-change/">Short Haul Air Travelers Aren&#8217;t Buying Premium Tickets, May Be a Permanent Change</a> &#8211; <em>BNET</em><br />
Premium air traffic numbers are looking a bit better on long haul, but short haul travel is still feeling the pain.</p>
<p><a href="http://industry.bnet.com/travel/10004552/southwest-rings-in-the-new-year-with-an-aggressive-denver-push/">Southwest Rings in the New Year with an Aggressive Denver Push</a> &#8211; <em>BNET</em><br />
Southwest isn&#8217;t giving up on Denver &#8211; in fact, it&#8217;s kicking up its efforts there.  People in Colorado are lucky.</p>
<p><a href="http://www.antibride.com/a-new-year-brings-new-air-travel-security-rules/">a new year brings new air travel security rules</a> &#8211; <em>AntiBride.com</em><br />
My first post for AntiBride in the new year talks about the newest security rules.</p>
<p><a href="http://industry.bnet.com/travel/10004547/allegiants-unique-aircraft-order-highlights-a-different-model/">Allegiant&#8217;s Unique Aircraft Order Highlights A Different Model</a> &#8211; <em>BNET</em><br />
Allegiant just ordered 18 new planes, 5 simply for parts, and they probably paid less for all these planes than you would for a single new 737-800.  Oh yeah.</p>
<p><a href="http://industry.bnet.com/travel/10004559/us-airways-nearly-achieves-unit-revenue-growth-in-december/">US Airways Nearly Achieves Unit Revenue Growth in December</a> &#8211; <em>BNET</em><br />
Positive revenue growth?  Not quite, but we&#8217;re almost there.  It&#8217;s nice to see.</p>
<p><a href="http://www.starkmanassociates.com/blogs/eric/getting-cranky-over-the-parasite-blogger-myth/">Getting &#8220;Cranky&#8221; Over the Parasite Blogger Myth</a> &#8211; <em>Starkman &#038; Associates Blog</em><br />
Eric Starkman has a very nice piece on the legitimacy of blogging vs traditional media, and Cranky features prominently.</p>
<p><a href="http://www.airlinereporter.com/?p=2225">Don’t Fly Cranky, Fly WITH Cranky Concierge!</a> &#8211; <em>AirlineReporter.com</em><br />
I spoke with David Parker Brown about Cranky Concierge and he likes what he sees.</p>
<p><a href="http://industry.bnet.com/travel/10004569/airline-financials-should-get-a-boost-from-stellar-operational-performance/">Airline Financials Should Get a Boost From Stellar Operational Performance</a> &#8211; <em>BNET</em><br />
November was just a great month for airline operations, and that&#8217;s bound to result in a nice cost savings.</p>
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		<title>Cranky on the Web (December 14 &#8211; 18)</title>
		<link>http://crankyflier.com/2009/12/19/cranky-on-the-web-december-14-18/</link>
		<comments>http://crankyflier.com/2009/12/19/cranky-on-the-web-december-14-18/#comments</comments>
		<pubDate>Sat, 19 Dec 2009 15:24:54 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[American]]></category>
		<category><![CDATA[BNET]]></category>
		<category><![CDATA[Cranky Concierge]]></category>
		<category><![CDATA[Government Regulation]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Southwest]]></category>
		<category><![CDATA[US Airways]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4112</guid>
		<description><![CDATA[US and Japan Open Skies Good and Bad for US Airlines &#8211; BNET
Now that the US and Japan have signed an Open Skies treaty, is it good for bad for US airlines?  Well, there is some good and some bad depending upon the airline here.
American Airlines and the OJ Incident PR Fail &#8211; BNET
First [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://industry.bnet.com/travel/10004362/us-and-japan-open-skies-good-and-bad-for-us-airlines/">US and Japan Open Skies Good and Bad for US Airlines</a> &#8211; <em>BNET</em><br />
Now that the US and Japan have signed an Open Skies treaty, is it good for bad for US airlines?  Well, there is some good and some bad depending upon the airline here.</p>
<p><a href="http://industry.bnet.com/travel/10004365/american-airlines-and-the-oj-incident-pr-fail/">American Airlines and the OJ Incident PR Fail</a> &#8211; <em>BNET</em><br />
First there was Mr X, and now we have the OJ incident.  American once again is missing an opportunity.</p>
<p><a href="http://www.antibride.com/how-cranky-concierge-can-help-you-get-to-your-wedding-on-time/">how cranky concierge can help you get to your wedding on time</a> &#8211; <em>BNET</em><br />
Antibride liked my Cranky Concierge story, so I repurposed it for them this week.</p>
<p><a href="http://industry.bnet.com/travel/10004367/recent-us-airways-route-restructuring-opens-opportunities-for-new-flying/">Recent US Airways Route Restructuring Opens Opportunities for New Flying</a> &#8211; <em>BNET</em><br />
Looks like all the canceled European flying is opening up new opportunities here.  US Airways will start Philly to Anchorage next summer.</p>
<p><a href="http://industry.bnet.com/travel/10004395/port-columbus-airports-turn-to-profit-sharing-to-woo-airlines/">Port Columbus Airports Turn to Profit Sharing to Woo Airlines</a> &#8211; <em>BNET</em><br />
Will profit sharing get airlines to add more flights?  We&#8217;re about to find out.</p>
<p><a href="http://industry.bnet.com/travel/10004400/southwest-loses-its-social-media-guru-all-eyes-on-the-transition/">Southwest Loses Its Social Media Guru, All Eyes on the Transition</a> -<em>BNET</em><br />
Paula Berg has left Southwest, and now the airline faces a social media transition.  This is something that many companies will be watching closely.</p>
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		<title>Southwest Continues Its March on St Louis, Boosts Baltimore</title>
		<link>http://crankyflier.com/2009/12/17/southwest-continues-its-march-on-st-louis-boosts-baltimore/</link>
		<comments>http://crankyflier.com/2009/12/17/southwest-continues-its-march-on-st-louis-boosts-baltimore/#comments</comments>
		<pubDate>Thu, 17 Dec 2009 15:31:29 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Schedule Changes]]></category>
		<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4133</guid>
		<description><![CDATA[After American walked away from its St Louis hub, Southwest came in with additional flights.  Now, the onslaught continues.  Looks like Southwest is making its move on the Gateway City.
Southwest&#8217;s May schedule is now out (PDF) and there are some interesting moves.  I&#8217;ll start with St Louis.  The following flights are [...]]]></description>
			<content:encoded><![CDATA[<p>After American walked away from its St Louis hub, Southwest came in with additional flights</a>.  Now, the onslaught continues.  Looks like Southwest is making its move on the Gateway City.</p>
<p><a href="http://www.southwest.com/swamedia/May2010FlightChanges.pdf">Southwest&#8217;s May schedule is now out (PDF)</a> and there are some interesting moves.  I&#8217;ll start with St Louis.  The following flights are being added.</p>
<ul>
<li>St Louis to Los Angeles starts with 2 daily flights</li>
<li>St Louis to Nashville starts with 2 daily flights</li>
<li>St Louis to New Orleans starts with 1 daily flight</li>
<li>St Louis to Raleigh/Durham starts with 1 daily flight</li>
<li>St Louis to San Diego starts with 1 daily flight</li>
<li>St Louis to Seattle starts with 1 daily flight</li>
<li>St Louis to Houston goes from 3 to 4 daily</li>
<li>St Louis to Minneapolis goes from 2 to 3 daily</li>
</ul>
<p>The LAX and Seattle flights are interesting because those are both still flown by American.  I believe Southwest <a href="http://www.flickr.com/photos/crankyflier/4193011042/" title="Southwest Grows St Louis Again by brettsnyder, on Flickr"><img style="margin: 5px 5px 5px; float:left;" src="http://farm3.static.flickr.com/2580/4193011042_9f86138bcf_m.jpg" width="239" height="240" alt="Southwest Grows St Louis Again" /></a>actually used to fly the LAX route before, but now it&#8217;s apparently the right time to come back in.  While I doubt they&#8217;ll push American off the LA route just yet, I bet we see American walk away from Seattle one of these days.  Speaking of LAX routes that Southwest is re-entering . . .</p>
<p>Long haul is making a comeback.  Southwest is bringing back the Baltimore to LAX nonstop flight that it cut awhile back.  The single daily flight, along with a Baltimore to Seattle run, will mark one of the first times we&#8217;ve seen Southwest go back into coast to coast flying after severely cutting back in recent years.  Baltimore is also seeing an additional daily flight to Albuquerque, Buffalo, Denver, Vegas, Manchester, Norfolk, Phoenix, and Raleigh/Durham.  Only the Florida markets of West Palm and Ft Myers lose a flight &#8211; going into the slower summer season that makes sense.  </p>
<p>By the way, those LA and Seattle flights?  Those are currently flown by AirTran.  Looks like Southwest is making a little run at them to reassert their position in Baltimore.  </p>
<p>Southwest also put out its Panama City schedule.  They&#8217;ll run twice daily to Baltimore, Houston, Nashville, and Orlando.  Looks like they&#8217;re spreading the wealth around so they can maximize connectivity.  Seems like a smart way to go into that airport. I&#8217;m sure Nashville is happy to see service to a new airport from the get go.  They seem to have been neglected down there for awhile.</p>
<p>Overall, the moves look good.  We should thank Southwest for continuing to be very transparent with these changes.</p>
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		<title>Cranky on the Web (December 7 &#8211; 11)</title>
		<link>http://crankyflier.com/2009/12/12/cranky-on-the-web-december-7-11/</link>
		<comments>http://crankyflier.com/2009/12/12/cranky-on-the-web-december-7-11/#comments</comments>
		<pubDate>Sat, 12 Dec 2009 15:15:45 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[787]]></category>
		<category><![CDATA[A350]]></category>
		<category><![CDATA[Air New Zealand]]></category>
		<category><![CDATA[Airbus]]></category>
		<category><![CDATA[American]]></category>
		<category><![CDATA[BNET]]></category>
		<category><![CDATA[Boeing]]></category>
		<category><![CDATA[Delta]]></category>
		<category><![CDATA[Government Regulation]]></category>
		<category><![CDATA[JAL]]></category>
		<category><![CDATA[Mesa Airlines]]></category>
		<category><![CDATA[Southwest]]></category>
		<category><![CDATA[United]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4038</guid>
		<description><![CDATA[Enjoy foreign service on N. American flights &#8211; USA Today
I talk to USA Today&#8217;s Ben Mutzabaugh about some of the &#8220;fifth freedom&#8221; flights operating in the US, including my personal favorite &#8211; Air New Zealand from LAX to London.
Airlines Fill Seats with Ease in November, Southwest Leaps Ahead &#8211; BNET
Southwest boosted its loads by 13.3 [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.usatoday.com/travel/flights/2009-12-07-foreigntravel07_ST_N.htm">Enjoy foreign service on N. American flights</a> &#8211; <em>USA Today</em><br />
I talk to USA Today&#8217;s Ben Mutzabaugh about some of the &#8220;fifth freedom&#8221; flights operating in the US, including my personal favorite &#8211; Air New Zealand from LAX to London.</p>
<p><a href="http://industry.bnet.com/travel/10004254/airlines-fill-seats-with-ease-in-november-southwest-leaps-ahead/">Airlines Fill Seats with Ease in November, Southwest Leaps Ahead</a> &#8211; <em>BNET</em><br />
Southwest boosted its loads by 13.3 points in November.  Yeehaw, that&#8217;s a lot.</p>
<p><a href="http://www.nytimes.com/2009/12/08/business/08seats.html">Airlines Charging More for That Sought-After Seat </a> &#8211; <em>The New York Times</em><br />
I voice the somewhat unpopular sentiment that charging for better seats on the plane is a good thing.  </p>
<p><a href="http://industry.bnet.com/travel/10004273/united-airlines-fights-mesa-air-group-over-airplanes-part-i/">United Airlines Fights Mesa Air Group Over Airplanes (Part I)</a> &#8211; <em>BNET</em><br />
United is suing Mesa over the introduction of 10 regional jets into service.  This is the story of how they got to this point.</p>
<p><a href="http://industry.bnet.com/travel/10004323/united-splits-its-widebody-fleet-order-between-boeing-and-airbus/">United Splits Its Widebody Fleet Order Between Boeing and Airbus</a> &#8211; <em>BNET</em><br />
Why did United split its fleet order?  Blame the manufacturers.</p>
<p><a href="http://industry.bnet.com/travel/10004277/united-airlines-sues-mesa-air-group-over-airplanes-part-ii/">United Airlines Sues Mesa Air Group Over Airplanes (Part II)</a> &#8211; <em>BNET</em><br />
And now, part 2 of our saga.  In short, it seems to me that United wants out and Mesa made a mistake.</p>
<p><a href="http://podcast.wbbm780.com/wbbm/2103241.mp3">Radio Interview on the Noon Business Hour</a> &#8211; <em>WBBM 780 Chicago</em><br />
I spoke with WBBM on Boeing&#8217;s prospects after the United order.  My segment begins at the 25 minute mark and goes for about 3 minutes.</p>
<p><a href="http://industry.bnet.com/travel/10004326/japan-and-the-us-near-aviation-open-skies-agreement-american-and-delta-salivate/">Japan and the US Near Aviation Open Skies Agreement, American and Delta Salivate</a> &#8211; <em>BNET</em><br />
The Japanese market is one of the most fascinating to watch right now.  Here&#8217;s a breakdown of what&#8217;s happening.</p>
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<enclosure url="http://podcast.wbbm780.com/wbbm/2103241.mp3" length="8879282" type="audio/mpeg" />
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		<title>Which All-737 Airline Is Installing In-Seat Video?</title>
		<link>http://crankyflier.com/2009/12/04/which-all-737-airline-is-installing-in-seat-video/</link>
		<comments>http://crankyflier.com/2009/12/04/which-all-737-airline-is-installing-in-seat-video/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 15:54:32 +0000</pubDate>
		<dc:creator>CF</dc:creator>
				<category><![CDATA[Alaska Airlines]]></category>
		<category><![CDATA[Gol]]></category>
		<category><![CDATA[Inflight Entertainment]]></category>
		<category><![CDATA[Ryanair]]></category>
		<category><![CDATA[Southwest]]></category>

		<guid isPermaLink="false">http://crankyflier.com/?p=4029</guid>
		<description><![CDATA[Everyone remember Lumexis?  They&#8217;re the guys that showed me their new very light and kind of awesome inflight entertainment system that US Airways tested awhile back.  Earlier this week, Lumexis announced that they had signed up their first customer, and I&#8217;ve been trying to figure out who it is ever since.  Let&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p>Everyone remember Lumexis?  They&#8217;re the guys that showed me their new <a href="http://crankyflier.com/2009/03/10/first-look-testing-the-us-airways-in-seat-video-system/">very light and kind of awesome inflight entertainment system</a> that US Airways tested awhile back.  Earlier this week, <a href="http://finance.yahoo.com/news/Lumexis-Corporation-Secures-bw-653224302.html?x=0&#038;.v=1">Lumexis announced that they had signed up their first customer</a>, and I&#8217;ve been trying to figure out who it is ever since.  Let&#8217;s see if you guys have any ideas.  Here&#8217;s what we know.</p>
<ul>
<li>That announcement said that they had &#8220;been awarded a large order for its FTTS™ (Fiber To The Screen™) Audio-Video-On-Demand, In-Flight Entertainment Systems for installation on the new customer’s fleet of 737-family aircraft.&#8221;</li>
<p></p>
<li>This new customer will have entertainment but will also use the system to &#8220;support in-seat purchases by travelers of an array of products and services.&#8221;</li>
<p>
</ul>
<p>With this information, <a href="http://www.flightglobal.com/blogs/runway-girl/2009/11/let-the-guessing-game-begin.html">Runway Girl started a conversation</a> trying to figure out who it might be.  I&#8217;ve uncovered an additional piece of info that dramatically narrows the field.</p>
<div align="center"><a href="http://www.flickr.com/photos/crankyflier/4156993892/" title="Who is the New Lumexis Partner? by brettsnyder, on Flickr"><img src="http://farm3.static.flickr.com/2557/4156993892_a535935769.jpg" width="500" height="290" alt="Who is the New Lumexis Partner?" /></a></div>
<p>I asked Lumexis for further detail, and while they wouldn&#8217;t tell me much, they did say that &#8220;it is a full fleet installation.&#8221;  Aha!  So it can&#8217;t be an airline with just a large 737 fleet.  It has to be an airline with a large fleet made up only of 737s.  There are four possible suspects that come to mind.</p>
<ul>
<li>Southwest</li>
<li>Alaska</li>
<li>Ryanair</li>
<li>Gol</li>
</ul>
<p>Of these three, I would say Southwest is least likely.  They don&#8217;t offer an &#8220;array&#8221; of products and services to sell onboard, so that seems suspect unless it&#8217;s part of a massive change for them.  Gol is possible, I suppose, but I don&#8217;t have a feeling either way.  Alaska and Ryanair, however, both would have good reason.</p>
<p>We know that Alaska likes to offer a good product onboard, and they aren&#8217;t shy about charging fees for things.  We also know that they&#8217;ve been fighting Virgin America really hard, and this would help them get toward product parity.  They also have a growing long haul network and a significant Hawai&#8217;i presence that can&#8217;t use live television because it&#8217;s outside of the service area.  This would seem like a perfect solution.</p>
<p>On the other hand, nobody knows how to sell like Ryanair.  If this system could somehow let them increase their onboard sales, it might be a rock star for them.  They can, of course, charge for the entertainment itself, though when they tried to use portable units for sale before, it flopped and they removed them quickly.</p>
<p>Who else has a large 737-only fleet that could be in the running?  I eliminated WestJet already since they have LiveTV.  What am I missing?  Anyone else?</p>
<p>What say you?</p>
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		<slash:comments>28</slash:comments>
		</item>
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