Browsing Posts in Gol

Everyone remember Lumexis? They’re the guys that showed me their new very light and kind of awesome inflight entertainment system that US Airways tested awhile back. Earlier this week, Lumexis announced that they had signed up their first customer, and I’ve been trying to figure out who it is ever since. Let’s see if you guys have any ideas. Here’s what we know.

  • That announcement said that they had “been awarded a large order for its FTTS™ (Fiber To The Screen™) Audio-Video-On-Demand, In-Flight Entertainment Systems for installation on the new customer’s fleet of 737-family aircraft.”
  • This new customer will have entertainment but will also use the system to “support in-seat purchases by travelers of an array of products and services.”

With this information, Runway Girl started a conversation trying to figure out who it might be. I’ve uncovered an additional piece of info that dramatically narrows the field.

Who is the New Lumexis Partner?

I asked Lumexis for further detail, and while they wouldn’t tell me much, they did say that “it is a full fleet installation.” Aha! So it can’t be an airline with just a large 737 fleet. It has to be an airline with a large fleet made up only of 737s. There are four possible suspects that come to mind.

  • Southwest
  • Alaska
  • Ryanair
  • Gol

Of these three, I would say Southwest is least likely. They don’t offer an “array” of products and services to sell onboard, so that seems suspect unless it’s part of a massive change for them. Gol is possible, I suppose, but I don’t have a feeling either way. Alaska and Ryanair, however, both would have good reason.

We know that Alaska likes to offer a good product onboard, and they aren’t shy about charging fees for things. We also know that they’ve been fighting Virgin America really hard, and this would help them get toward product parity. They also have a growing long haul network and a significant Hawai’i presence that can’t use live television because it’s outside of the service area. This would seem like a perfect solution.

On the other hand, nobody knows how to sell like Ryanair. If this system could somehow let them increase their onboard sales, it might be a rock star for them. They can, of course, charge for the entertainment itself, though when they tried to use portable units for sale before, it flopped and they removed them quickly.

Who else has a large 737-only fleet that could be in the running? I eliminated WestJet already since they have LiveTV. What am I missing? Anyone else?

What say you?

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We got into an off-topic discussion in the comments section of a previous post recently about the latest in the Gol/ExcelAire midair collision in Brazil, and I thought it was worth a closer look. Fortunately, I was able to turn to a pilot friend of mine for an excellent piece about the accident. I know it’s lengthy, but I highly recommend reading the whole way through.



With the release of investigative reports by the Brazilian Air Force and U.S. NTSB, as well as the publication of an article in January’s Vanity Fair magazine by William Langewiesche, there has been renewed interest in the September 2006 collision of a GOL Airlines 737 and an ExcelAire Legacy business jet. The tragic accident claimed the lives of all 154 passengers and crew aboard the 737; the Legacy jet landed safely at a military airport in the Amazon. The on-line version of the Vanity Fair article provides links to the entire recordings of the both aircraft’s cockpit voice recorders (CVRs), which Langewiesche, himself a private pilot, uses to analyze the accident.

As an airline pilot whose every word is recorded at work, I am deeply troubled by Vanity Fair’s decision to publish the entire actual audio recordings of both CVRs. The sole purpose of the CVR is to aid in the investigation of an accident, not to serve as entertainment or to help sell magazines. The audio recordings are protected from release by U.S. and international laws, with only the portions relevant to the accident transcribed in official NTSB reports. It is therefore unconscionable that the entire 30 minutes of the Gol recording and all 2 hours of the Legacy recording now appear on Vanity Fair’s website. What possible value other than entertainment is provided by having subscribers listen to the 737 pilots chat about their friends and family for 30 minutes before their deaths? It is within this context that pilot opposition to cockpit video cameras must be understood.

Releasing the CVR recordings to Langewiesche also allows him to investigate and dramatize the accident, despite the fact that his private pilot certificate is completely inadequate to qualify him as an accident investigator. He makes a number of small technical errors, including a statement that autopilot use at 37,000’ is required by law (autopilots should be used in Reduced Vertical Separation Minimum (RVSM) airspace but may be disengaged any time), and that transponder failures are routine (failures are common in Cessnas but not in modern aircraft operating above 30,000’). But more troubling is his dramatization of the events in the Legacy cockpit and his portrayal of the thoughts and character of the Legacy pilots, none of which is warranted by the recordings themselves. This is important in light of the fact that far more people will read the Vanity Fair article than will ever come in contact with the official NTSB or Brazilian Air Force Reports.

I therefore hesitated to provide my own thoughts based on the recordings and article, but ultimately thought that the perspective of someone who has flown often in South America could fill in some of the holes in the article and answer some of the questions it raises. For example, the article correctly concludes that this accident could have only happened with the extremely accurate navigation in use on modern aircraft, and is an example of the unintended and unexpected consequences of improvements in technology. But the article didn’t mention the procedural changes that had already begun before this accident to address the problem and are now in wide spread use – namely SLOP (strategic lateral offset procedure).

SLOP is now in use by airlines in all oceanic and non-radar environments, and also by many crews over South America, where radar coverage can be spotty. Essentially, SLOP is a 1-mile offset to the right. The Legacy pilots seemed largely clueless about international procedures, so it’s unlikely they would have been SLOP-ing, but if the GOL airplane had been doing it they would have missed the Legacy by a mile. Unfortunately, no one was using SLOP over South America in 2006.

Still, the majority of the responsibility for the accident clearly rests with air traffic control (ATC). The interactions between the Legacy aircraft and ATC are very representative of my experience dealing with controllers in South America, an experience that is far inferior to the service provided by ATC in the rest of the developed world. It’s not just a language problem, although that certainly plays a factor. But Chinese and Russian controllers are often just as difficult to understand and provide far better service. Language issues did not prevent the Brazilian controller from issuing a clearance to 36,000’ at Brasilia, from realizing that the Legacy’s transponder had stopped working, or for allowing a system to be in use that showed a filed altitude on a radar display instead of the actual altitude. Regardless of language, the controller should have realized that the two airplanes were in conflict, and could have at least moved the GOL airplane.

Flying over Brazil is much like flying over an ocean, although in many ways it’s more dangerous. Communication is difficult, as shown by the inability of the Legacy crew to be able to communicate with an ATC facility on the emergency frequency (121.5) following the collision. Radar coverage is inconsistent, and in fact the Legacy flew out of radar contact for 50 minutes without having the benefit of non-radar separation standards or procedures. At least over the ocean, altitude separation for the entire oceanic portion would have been provided prior to entering the airspace.

Much has been made of the fact that the Legacy pilots should have known that they were at the wrong altitude; Langewiesche equates it to “drive-on-the-right highway rules”. The reality in international flying is unfortunately a little more complex. While there are direction-of-flight altitude rules under radar contact, these rules largely don’t exist over oceanic airspace. There are flights everyday flying eastbound to Europe at 36,000’ and 37,000’, as well as westbound to Asia at 38,000’ and 39,000’. I’m almost embarrassed to admit that I have to stop and think which altitude is appropriate for an eastbound flight across the United States; it is not instinctive. I seriously doubt that I would have noticed the aircraft was at the wrong altitude following a slight left turn at Brasilia and a course somewhat to the west of north. Without a new clearance from ATC, we would have likely stayed at 37,000’ as well.

Assuming the transponder was turned off (as opposed to failing) the level of warning for the Traffic Alert and Collisions Avoidance System (TCAS) being off is fairly typical across aircraft. Turning the transponder off is normal system function and is done on every flight after landing. Warnings are generally not given for normal system functions – i.e, turning a Pack off will also generally give a white status message without an aural warning. On the 777, turning the transponder off would result in a white TCAS-Off message on the upper Engine Indicating and Crew Alerting System (EICAS) screen. It seems the Legacy warnings were even less apparent – a message on the Flight Management System (FMS) and on the Primary Flight Display (PFD) are really easy to overlook.

Having said that, it’s probably very appropriate to upgrade the TCAS-Off message in flight to a higher-level warning. On a Boeing, it should most likely be at the Master Caution level, resulting in an aural warning and illumination of lights in front of both pilots if the TCAS fails or is turned off. Had this occurred on the Legacy aircraft, it is extremely unlikely the accident ever would have happened.

Despite the majority of the responsibility lying with Brazilian ATC, the Legacy crew cannot escape without criticism. It’s very apparent that they were in over their heads on a flight from Brazil to the United States. Not to be too condescending, but this was a regional jet crew who really had no business operating in this environment. The problem is that they didn’t even realize it. I have a lot of sympathy for the feelings of confusion over language and procedures internationally – I’ve felt it myself a lot in South America and Asia. The difference is that at my airline the other 2 or 3 crewmembers are usually very experienced in the area, or we at least compensate by paying a lot more attention. These guys were treating this like a flight from Chicago to Dallas, and weren’t doing any of the things we normally do internationally (plotting, monitoring position, etc.). After the impact, it’s apparent they really didn’t even know where they were.

Their cockpit resource management after the impact is poor. That’s another area where I see major differences between an airline crew and a couple of corporate pilots. They didn’t do any of the things we would normally do following an emergency – one pilot will normally fly and handle all of the radio communications with ATC, while the other pilot will work on the problem and utilize any other resources.

The captain was essentially useless. The copilot rightly took over to a certain extent, but then he tried to do everything and didn’t manage the cockpit well. They also spent far too much time trying to establish communication with ATC and not nearly enough time flying the aircraft or utilizing any of the other resources available to them.

If I had been the captain (in the perfect world of hindsight and sitting at a computer), I would have had the First Officer fly and talk to ATC/relay via Polar on 121.5. I would have first evaluated the condition of the airplane and solicited help from the back. With the airplane intact and still flying, it may not have been necessary to initiate an emergency descent until a plan was in place. I would have used the SATCOM (they had a satellite phone they apparently never even used) to get Dispatch on the line to assist with determining the nearest suitable airport and with frequencies for ATC. They wouldn’t have had our Dispatch capabilities, but their Operations should have been at least able to help.

With all of that more efficiently accomplished, they should have had time for a bit more of an investigation into how the aircraft was flying. I would have incrementally extended the flaps and attempted to gauge some controllability; they would have been better served by slowing for landing. Langewiesche incorrectly states that they couldn’t slow down; the truth is that they never attempted to. They seemed to really have had no idea what they were doing or why they were doing it, and I can’t say I’m very impressed with how they handled the situation following the impact.

None of that performance changes the fact that Brazilian ATC put them on a collision course with another aircraft, or failed to realize their error despite numerous opportunities. The Legacy pilots’ performance also doesn’t rise to the level of criminal negligence; the fact that these pilots face trial in Brazil is deplorable. With the reliability of TCAS and the introduction of SLOP, it’s not an accident likely to ever be repeated, but then neither is any airline accident that occurs in the modern era. I can only hope that the accident will spur some much needed improvements in Brazilian Air Traffic Control, and that next time the CVR recordings will stay where they belong – in the hands of the investigators.

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I haven’t done one of these in awhile . . .

  • Southwest Bumps Up Beer Prices – Boooooooo to Southwest for increasing the price of beer onboard from $3 to $4. And a double boooooooo for actually trying to make it sound like it’s a good thing for the customer in their email blast.

    . . . our ever-popular Drink Coupon Books will have a new look and simplified redemption. With the new coupons, your favorite beer, wine, or mixed drink is now only one coupon away! And the new look to the books will definitely give you something to talk about with your seatmate!

    Uh huh.

  • Bmi Giving Up . . . – With Heathrow opening up soon, British Airways has apparently decided to start buying up slots to prevent competition. Rumor has it that they just purchased 51 slots a week from bmi. Now that bmi can serve the US from Heathrow, I have no idea why they’d consider selling these slots unless they needed the cash. After all, BA paid GBP 30 million for them, if you believe the article. I’m also not sure how they’ll use 51 slots when a slot is good for either a takeoff OR landing. There’s going to be one plane landing that can’t take off again!
  • . . . Uh, or Not? – I’m not sure why Bmi would have sold those slots if this next story is true. It is being reported that United and Bmi have applied for joint flight operations over the Pond.  This sounds similar to what Northwest and KLM have done. United would sell tickets in the US and Bmi would sell in the UK. I have no idea why you’d want to sell your slots if this were the case. Something’s not right here.
  • How is Varig Still Flying? – These guys truly have nine lives. After years of near-death experiences, they now seem to have found solid footing. Gol, the successful Brazilian low cost carrier, has decided to buy the airline to eliminate a competitor. They’re going to run the two airlines separately. It seems to me that besides eliminating a competitor, they wanted to get access to Sao Paulo’s Congonhas airport (S.A.T. time: Congonhas is to Sao Paulo as National is to Washington DC) and the airline’s international route authorities.
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jackassOh man. The Brazilian Federal Police have really earned the Cranky Jackass award this time. In fact, I think you could make the argument for renaming the award in their honor at this point.

Remember, the accident where the Embraer Legacy corporate jet collided with the Gol 737 causing the Gol aircraft to crash? Well, the Brazilians have now decided to charge the pilots of the Legacy with “endangering air safety” according to this Reuters article. This could result in up to 12 years in prison.

Now, had the pilots rammed the Legacy into a skyscraper in downtown Sao Paulo, then I would support a criminal investigation (though they’d probably be dead anyway). But this was an accident and should be handled just as all accidents are handled, through an accident investigation process.

Let’s not forgot that the latest information in this case (see my last post) points away from the pilots being at fault. Unless the Brazilians know something that they aren’t telling anyone, it would amaze me if the pilots could be proven to be criminally negligent right now. This just seems like a good excuse for the Brazilian authorities to place the blame away from their crumbling air traffic control infrastructure (or lack thereof).

It is despicable that before any investigation is complete and any cause has been determined, these pilots have been charged. I truly hope that the US gets more involved in this incident, because the American citizen pilots deserve far better treatment. The Brazilians deserve a lot worse than the Cranky Jackass award here.

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It’s time once again for the completely irregular segment I like to call random bits of info. There have been a bunch of little airline stories the last few days, so I’m just going to rattle them off here now.

  • Hooray for the Brazilian courts! – It was ruled that the two American pilots being held in the Gol accident investigation cannot be held any longer. After some more interrogation and a promise to return when needed, the pilots will be free to go home. At least someone realized the gross injustice going on down there.
  • Virgin Blows . . . – At least, that was the gist of the press release announcing the airline’s return to the Windy City (that’s Chicago). A daily flight between London/Heathrow and Chicago/O’Hare begins April 23, 2007. The airline used to fly from Chicago but pulled out afternoon Sept 11, 2001. I’m surprised that they’re going back, because it’s a very competitive market. American, United, and BA all fly it multiple times a day.
  • . . . So Does LAWA – In the news of the lame, LA World Airports (LAWA) has announced it will rename Ontario Intl Airport to LA/Ontario Intl Airport and Palmdale to LA/Palmdale Regional Airport. Since apparently nobody knows where Ontario is (Canada?), this is the right thing to do. Actually, the Ontario renaming doesn’t bother me nearly as much as Palmdale. I mean, Palmdale doesn’t even have any flights! Do you think that airlines will start flying there just because of its new name? Lame-o.
  • Lufthansa to Kick Airbus in the Nuts – Rumors abound today that Lufthansa is set to be the first major customer for Boeing’s new 747-8 with more range and more seats. This is Boeing’s competitor to the A380, and if a German airline which has traditionally ordered Airbus chooses Boeing here, it’s very bad news for Airbus.
  • Does God Hate El Al? – That’s definitely a question being asked these days. Due to a general strike, El Al opted to fly on the Sabbath in order to get people home. Well, the flight to New York had rudder problems and had to return to Tel Aviv, prompting those onboard to say it was the “finger of God” punishing them for flying during the holy day. Um, ok. Now there’s a huge boycott in the works by the ultra-orthodox community, and the airline will probably be forced to sign a document saying they won’t do it again. My question is this . . . if they boycott El Al, who are they going to fly? Everybody else flies on the Sabbath. Good luck with that one.
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