Browsing Posts in Continental

Larry Kellner has only been gone as head of Continental for a couple months and already new CEO Jeff Smisek is making plenty of changes. The most visible one to coach Airplane foodpassengers is likely to be the elimination of free meals, something that was long the pride and joy of Continental. They’ve finally caved, and I imagine there will be mixed emotions on this one.

On the one hand, people always liked that Continental stood their ground and kept at least SOMETHING in the back of the bus that reminded people of the old days. Was the free meal anything special? No way. It was edible at best, though I did have a soft spot for that cheeseburger in a bag. (Do they still have that?) But even if you didn’t like it, it was comfort food, and that was nice. There was also something psychologically-appealing about them seeming to care enough for you to keep food around, even if it was crappy. It just seemed like the last vestige of civility. Former CEO Gordon Bethune summed it up well with his thoughts after 9/11.

Our reaction was to be ourselves more than we ever were. Didn’t take away the movies, didn’t take away the blankets and pillows, didn’t take off the magazines. We talked about this a lot, and I said, ‘Look, guys, if ever we were consistent and reliable, we have to be now. You have to be steady when the fucking sky is the shakiest. We’ve got to be clean, safe, and reliable, and let everybody know it. That’s all we got. That’s our edge in the business.’

Now Continental is chipping away at that as well.

But don’t worry, Continental is happy to spin this announcement so you think it’s some amazing revolution on their part. It wasn’t quite Cranky Jackass-worthy, but still kind of dumb. The release reads “Continental Airlines to Offer Food for Purchase on Select Flights” with a subhead of “Menu will include wide variety of high quality, healthy food choices.” So the spin is basically, yeah we might be getting rid of free food, but we’re replacing it with delicious, healthy, wholesome food that will make you think you’re at a five star restaurant . . . or something like that.

The way it works is this. You will now get a free meal only on flights over 6 hours in length. That’s an interesting cutoff. The 1p flight from Newark to LAX is blocked at 5h56m on Saturday and 6h6m the rest of the week. So will the folks on Saturday not get fed? And no eastbound flight from LA gets even close to 6 hours, so will that mean you only get fed westbound? Either way, only the longest domestic routes will get grub included in the price of the ticket.

I’m sure the food will be better, but that doesn’t mean they couldn’t have offered both options. That’s what Hawaiian does. They offer a basic meal for free and then you can buy some really high quality stuff if you’d like to trade up. But Continental hasn’t gone that route. I figured they’d be the last to hold out, thanks to their ownership of Chelsea Food Services, the kitchen that puts these meals together. But I guess even that couldn’t sway them to keep feeding people for free.

It’s not the elimination of free meals that really bugs me but rather that Continental is now falling into the same place as everyone else. The free meal was this signal of respect, or something like that. It showed they cared just a little bit more than the rest. Not anymore.

http://www.flickr.com/photos/projector/ / CC BY-SA 2.0

  • Share/Bookmark

Samoa and Arkansas Win Federal Air Travel SubsidiesBNET
The winners of the Small Community Air Service Development Program grants are out, and today I take a look at the ones I like best.

Dumbest Cities to Receive Federal Airline Service SubsidiesBNET
And here are the SCASDP grants I like the least. Wish they hadn’t been given the grants.

Finding Help Booking Travel and Managing Irregular Operations -View from the Wing
Gary Leff gives Cranky Concierge a ringing endorsement, and I couldn’t be happier.

Will a New Bill to Boost U.S. Tourism Help or Hurt?ABC News
I tell ABC News why I’m not a fan of the Travel Promotion Act. Mainly, because it sucks.

fly early, fly happyBNET
Why flying early in the day is better.

Airlines Shovel Out as Winter Weather Pummels ProfitsBNET
Winter storms suck for passengers but they suck for airlines as well. In fact, they’re going to be draining profits, and Continental tells us just how much.

Midwest and Frontier Airlines Have Big Plans for Kansas CityBNET
Midwest and Frontier are finally moving in together in Kansas City, and it looks like the beginning of an experiment to see if they can grow the place.

Continental Airlines to charge extra for exit rows seatsCleveland Plain-Dealer
I talk about why I think Continental is starting to charge for exit rows and why I don’t mind it.

Alaska Airlines Snubs Wi-Fi Provider Row 44 — Not to Mention Its PassengersBNET
I waited awhile before commenting on Alaska’s choice to go with Aircell instead of Row 44 for inflight internet. I still don’t quite understand what happened.

  • Share/Bookmark

New York Snowstorm Sees Delta Start Canceling Earlier Than JetBlue, AmericanBNET
You may have been stranded but from an operational perspective, the airlines did pretty well at JFK during this major snowstorm.

US Airways and Continental See Different Fortunes with United at Washington/DullesBNET
As Continental ramps up Dulles, US Airways cuts back. Clearly they’re each seeing different opportunities with United.

Three Reasons Why Delta Slashed First Class Fares Between New York and the West CoastBNET
Delta made some pretty steep cuts to First Class fares between New York and LA/SF last week. Here’s why I think they did it.

Airlines find coach travelers willing to pay extra for perksChicago Sun Times
This week, the Sun Times took on the issue of fees, and I was asked to comment.

  • Share/Bookmark

Continental has announced that it is finally getting into the wifi game by installing wifi on its 757-300 fleet. That makes them the last major to announce wifi plans, and I think this move is interesting for a few reasons.

We all know that Delta and American are well into their wifi rollouts. United is doing a limited test on its p.s. fleet which flies between JFK and LA and San Francisco. And even US Airways has announced wifi plans for its A321 fleet. So what took Continental so long?

Remember, Continental opted for the LiveTV product on much of its fleet, including the 757-300. I was wondering if they were holding out for a LiveTV broadband option, but clearly that’s not the case. I assume this means they’re unsatisfied with LiveTV’s narrowband product (which offers email and a couple websites but that’s it) now that they have broadband coming into place. LiveTV must be watching closely.

It’s also interesting to me that they’ve chosen the 757-300 for wifi. It’s the 737s that tend to do most of the long haul domestic flying, so I would have thought that would have been a better fleet for this. Maybe the fact that this is a smaller fleet makes this a better test fleet in their eyes.

This to me also signals that the 737 will remain the airplane of choice for Hawai’i. There is no GoGo internet service over the water, so if they were planning on having these planes fly to Hawai’i, they probably wouldn’t bother installing this.

I always thought of the 757-300 as a Florida airplane. It can hold so many people that it actually can squeak out a living by carrying snowbirds down to the swamp for the winter, even on those cheap fares. But those aren’t the demographic that Continental would want to target with its wifi product. It’s the business travelers that benefit the most. So I find myself wondering what Continental is planning to do with this fleet.

Do they have something up their sleeve?

  • Share/Bookmark

Reason Number 1,423 Why the Essential Air Service Program is a Huge Waste of Taxypayer FundsBNET
Little Visalia, California is getting a ton of money to maintain air service that nobody uses. Great.

US Airways Pilots Oppose New York Slot Swap with Delta, Defy LogicBNET
I roast the US Airways pilots for their decision to oppose the slot swap. It makes no sense.

best flying tip: arrive earlyantibride.com
If you’re stressed about travels, the best thing you can do is arrive early. Just give yourself some extra time.

Airports in Boston and San Francisco Team Up with Twitter PromoBNET
You don’t often see two airports getting together for promotional purposes, but that’s exactly what Boston and San Francisco are doing.

ExpressJet CEO Leaves for a Lesser Title at AmericanBNET
Looks like ExpressJet’s CEO has had enough of the regional biz, he’s heading to American to run maintenance. Hmm.

Airline Year Over Year Unit Revenue Changes Aren’t As Good as They SeemBNET
Yes, the year-over-year comparisons are good, but that’s because things had fallen off a cliff last year. It’s not time to get excited just yet.

  • Share/Bookmark

Bad Behavior has blocked 14939 access attempts in the last 7 days.