Loyalty only goes so far as American Airlines, others revamp rewards programs – Dallas Morning News
This was a broader look at changes in frequent flier programs over the last few years. Since it’s from the Dallas paper, American obviously is front-and-center in this story.
The ‘World’s Best Airline’ Is About to Start Charging to Pick Your Seat – credit.com
Emirates is going to start charging for assigned seats on the lowest coach fares, showing that even airlines are well-known for customer service as Emirates still find it worth doing. As I noted, it all comes down to economics.