Cranky on the Web (November 17 – 21) – Ethiopian Madness, Rebanking in Miami, More

Ethiopian Airlines: The Flexible Airline (or, why you shouldn’t combine multiple tickets on one itinerary)Travel Babbo
One of our clients wrote about his saga dealing with Ethiopian. Not only did they re-route his airplane to the other side of the country, they canceled another flight and rebooked him 2 days later. When we told the airline that wasn’t acceptable and he just wanted a refund, they actually balked. That wasn’t the worst of it. Amazing.

Cranky Analysis: The Re-Banking of Miami$$PlaneBusiness Banter (subscription required)$$
I’m back with another PlaneBusiness column. This time, I looked at the impressive operational improvement that happened in Miami after the hub was rebanked. Performance improved all the way around.

In the Trenches: Considering Client ReportingSmall Business Center
We’ve been working on figuring out the best way to handle client reporting.

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