Cranky on the Web (February 24 – 28)

In the Trenches: Team vs. Individual Customer ServiceIntuit Small Business Blog
At Cranky Concierge, we’ve long used our team to help people as opposed to the individualized service method. I’ve been thinking about that lately.

American Eliminates Bereavement Fares, But Seriously You Shouldn’t CareConde Nast Daily Traveler
American has killed off bereavement fares. I’ve seen some people say that this is terrible, but they had extremely limited utility in the first place anyway.

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