Southwest Airlines: We’re Not Really About Cheap Flights Anymore – Time
I spoke with Brad Tuttle at Time as a follow-up to my column about Southwest’s new ad campaign.
Critics: United frequent-flier lawsuit is ‘absurd’ – USA Today – Today in the Sky
Ben Mutzabaugh picked up on the Plain Dealer’s piece as well as my blog post talking about Hongbo Han’s lawsuit over earning miles on United.
In the Trenches: Creating Value With Price Increases – Intuit Small Business Blog
We’re introducing priority assistance but it was tough to figure out the best way to do it.
Airplane Cabin Photos: KLM’s New Business Class Seats and Design – Conde Nast Daily Traveler
I put together a slideshow looking at KLM’s new business seats. It’s long overdue and a welcome change.