Cranky on the Web (March 25 – 29)

Southwest Airlines: We’re Not Really About Cheap Flights AnymoreTime
I spoke with Brad Tuttle at Time as a follow-up to my column about Southwest’s new ad campaign.

Critics: United frequent-flier lawsuit is ‘absurd’USA Today – Today in the Sky
Ben Mutzabaugh picked up on the Plain Dealer’s piece as well as my blog post talking about Hongbo Han’s lawsuit over earning miles on United.

In the Trenches: Creating Value With Price IncreasesIntuit Small Business Blog
We’re introducing priority assistance but it was tough to figure out the best way to do it.

Airplane Cabin Photos: KLM’s New Business Class Seats and DesignConde Nast Daily Traveler
I put together a slideshow looking at KLM’s new business seats. It’s long overdue and a welcome change.


4 Responses to Cranky on the Web (March 25 – 29)

  1. Sounds like WN is trying to get away from the Greyhound type bus passengers that started flying them decades ago, and now trying to trick the high priced business traveler into believing they are now like UA/AA/DL.

  2. In the Trenches:

    So Brett how far down the line do you see your business having ‘open’ 24/7?

    • CF says:

      David – I don’t know that I do see the business going 24 hours for regular planning help. I mean, we could expand into weekends and that might be a next helpful step. But unless we grow internationally, there isn’t enough demand at night to bother. (Of course, I’m just talking about helping with planning. When people are traveling, we are 24/7 already.)

  3. Agree UA FF lawsuit is absurd; it would only open up the door to more ridiculous complaints.

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