Cranky on the Web (December 17 – 21)

On the Spot: Tips for holiday travelersLA Times
A nice write-up that suggest using Cranky Concierge for holiday travels.

Defend yourself against flight delays and cancellations: Cranky ConciergeThe Travel Analyst
I met her at Frequent Traveler University and we did a little interview after. Here’s her write-up.

In the Trenches: Business Hours RevisitedIntuit Small Business Blog
Our business hours work well, but we can do a better job of communicating them I think.

Southwest Says It Doesn’t Have Bag and Change Fees, but It Kind of DoesConde Nast Daily Traveler
Southwest likes to say it has no bag fees, but in reality, it does. And it’s raising them.


3 Responses to Cranky on the Web (December 17 – 21)

  1. Don says:

    Southwest is not the low cost darling it use to be. Sure they have great customer service but their prices have slowly been going up. But I still feel that the first two free checked bags is generous. If that goes away I would still stick with them…..with my ears open for better fares elsewhere. Happy Holidays everyone.

  2. Business hours:

    Put your hours on your email signature lines, that is important and if something happens you can always say the hours are on the email, if the customer doesn’t read it, that’s their problem. Never leave it open so they can say “You never told me”

  3. Have a wonderful holiday, no matter which one(s) you celebrate.

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