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Cranky on the Web (December 17 – 21)

On the Spot: Tips for holiday travelersLA Times
A nice write-up that suggest using Cranky Concierge for holiday travels.

Defend yourself against flight delays and cancellations: Cranky ConciergeThe Travel Analyst
I met her at Frequent Traveler University and we did a little interview after. Here’s her write-up.

In the Trenches: Business Hours RevisitedIntuit Small Business Blog
Our business hours work well, but we can do a better job of communicating them I think.

Southwest Says It Doesn’t Have Bag and Change Fees, but It Kind of DoesConde Nast Daily Traveler
Southwest likes to say it has no bag fees, but in reality, it does. And it’s raising them.

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