On the Spot: Tips for holiday travelers – LA Times
A nice write-up that suggest using Cranky Concierge for holiday travels.
Defend yourself against flight delays and cancellations: Cranky Concierge – The Travel Analyst
I met her at Frequent Traveler University and we did a little interview after. Here’s her write-up.
In the Trenches: Business Hours Revisited – Intuit Small Business Blog
Our business hours work well, but we can do a better job of communicating them I think.
Southwest Says It Doesn’t Have Bag and Change Fees, but It Kind of Does – Conde Nast Daily Traveler
Southwest likes to say it has no bag fees, but in reality, it does. And it’s raising them.