Browsing Posts published in December, 2012

It’s time for my favorite post of the year. Think of it like an awards show where they show you that long reel of people who have died since the last one. But in this case, we’re talking about airlines. Hold the applause – there’s nothing more awkward than hearing deafening silence for the one sound editor who nobody knows (Mint Airways?) while Mr Big Star (Comair? MALEV?) gets a rousing applause.

In the airline world, it doesn’t matter anyway. They’re all toast. So let’s just honor them all, some for their achievements and others for their sheer stupidity. It’s time to celebrate those airlines we lost in 2012. (You can see previous honorees here.)


Mesaba TombstoneMesaba – January 4, 2012
The death of Mesaba was a strange one, to say the least. Once the Northwest Airlink beacon of bright red throughout snow-covered upper Midwest towns, Mesaba was bought by Northwest and operated as a subsidiary. Once Delta took over, it sold Mesaba off to Pinnacle and then the end was near. As Pinnacle continued to reshuffle its operations, it made the decision to transfer all the remaining Mesaba jets to Pinnacle and then Mesaba would briefly disappear. Ultimately, the Colgan name was to be ditched with all props resurfacing under Mesaba. But Pinnacle went bankrupt and shuttered its prop operation completely. The revival of Mesaba wasn’t to be.


Cirrus TombstoneCirrus Airlines – January 20, 2012
The death of Cirrus was just a matter of circumstance. The airline, except for its small charter operation, was operating almost entirely for Lufthansa as a regional carrier doing short haul flying. Lufthansa has been having its fair share of problems within Europe, so it decided to make some changes. When Lufthansa decided that it was going to end its regional partnerships, poof, that took away most of the reason for Cirrus to live. It had little to no choice but to shut its doors and disappear quietly into thin air.


Spanair TombstoneSpanair – January 28, 2012
The once almost-but-not-really mighty Spanair finally succumbed this year. It was the number two airline in Spain and it was considered by some to be the flag-bearer of Catalonia with its base in Barcelona. For years, Spanair was owned primarily by SAS, and it was even a member of Star Alliance. When I was in college, I remember seeing Spanair’s 767s arrive at Dulles airport. But those are all distant memories. The last decade was a mess. Spain’s economy collapsed, SAS stumbled along, and Spanair needed a bailout. Its last hope was with Qatar Airways, but that fell through. And so Spanair met its demise.


MALEV TombstoneMALEV – February 3, 2012
Poor Malev. Of all the airlines that failed this year, it’s little MALEV that tugs on the heartstrings most. Born when Hungary took back control of its own airline from the Soviets post-World War II, MALEV found itself trying to find its place. In recent years, MALEV joined oneworld and tried to find a niche, but it found itself in a place similar to many others in smaller European countries. Those places don’t need a ton of service but they have held on to their flag carriers even though low cost carriers have eaten them alive. In Hungary, MALEV’s time was about to run out. When the European Union said MALEV wasn’t allowed state subsidies, the end was near. Its liquidation was ordered on Valentine’s Day.


Air Zimbabwe TombstoneAir Zimbabwe – February 6, 2012
The fact that Air Zimbabwe survived all the way until 2012 is a miracle in its own right. Zimbabwe has suffered through massive inflation under an autocratic dictator for years. People couldn’t afford to eat, yet the airline somehow soldiered on. From an airline dork perspective, the biggest thing that will be missed is the retro-awesome livery that graced its airplane (yep, it only had one airplane in the end, though there were rumors of a second floating around). With airlines like Emirates and KLM now serving Harare, it’s unlikely people will miss Air Zimbabwe. They couldn’t afford to fly it anyway.


Air Australia TombstoneAir Australia – February 17, 2012
There was a slight chance that Air Australia was going to be something great. Very slight. Instead, it flamed out incredibly quickly. Strategic decided to rename itself Air Australia later in 2011 to get more of a patriotic thing going for it. It was going to be a new competitor in Australia with flights all over, even to the US (Honolulu). But it lasted for just a few short months before it realized that success was not meant to be. I imagine if anyone was surprised, it was simply at how quickly its demise happened.


Continental TombstoneContinental Airlines – March 2, 2012
When it comes to mergers, I officially declare an airline gone as soon as you can no longer book a flight on the airline. That day came for Continental on March 2 when the CO code disappeared and the United name took over. Now let’s be honest – Continental has hardly disappeared. I mean the airplane looks exactly the same just with a different name. And most of the surviving folks at the top are ex-Continental. But it is the death of an historic name, and we should honor that. I like to think of Continental as the Proud Bird with the Golden Tail, based in LA. But that was a long, long time ago.


Direct Air TombstoneDirect Air – March 13, 2012
Direct Air wasn’t much of an airline. In fact, it had no airplanes at all. But Direct Air, which started life as Myrtle Beach Direct Air, chartered airplanes from several operators to get people from small cities to obscure tourist destinations. The airline limped along for quite some time, but then it shut down very quickly, leaving many people stranded. Many small cities mourned the loss of the service, and others have tried to find replacements. But none are likely to replicate what Direct Air did (and for good reason).


REDjet TombstoneREDjet – March 15, 2012
Of all the failed airlines this year, I actually thought REDjet held the most promise. The idea was simple and had been done many times before elsewhere – bring low fares and reliable service to the Caribbean. For those who have flown within the Caribbean, you know it’s not cheap with rare exceptions. The original plan was to base in Jamaica, but that fell through so the airline had to move itself over to the Barbados. It’s kind of like starting Skybus in Columbus. Good idea, bad execution. Maybe one day the plan will work to bring lower fares to the Caribbean, but that day was not in 2012.


AeroSur TombstoneAeroSur – March 31, 2012
Bolivia’s largest airline also became Bolivia’s deadest airline when it shut down early in 2012. It was actually the country’s flag carrier for some time even though it was a private airline. That standing started to erode when the country effectively decided to kill it. That might not be completely fair, but Bolivia did start up Boliviana de Aviación in 2007 (to replace Lloyd Aereo Boliviano), and that did not exactly help AeroSur’s cause. The airline tried a lot of different things, even operating a 747 to Europe, but in the end, it didn’t have what it took to make money, especially competing with a government-owned carrier.


Cimber Sterling TombstoneCimber Sterling – May 3, 2012
Skyways – May 22, 2012
The hodge-podge that was Cimber Sterling finally met its maker this year. Cimber had been around for ages, but it purchased the ashes of Sterling (which itself was a mash-up of Sterling European and Maersk), and tried to make the thing fly. It didn’t work for long. At the end, it was owned by the same company that owned regional airline Skyways along with City Airline. With competition increasing (good day, Norwegian), none of these guys stood a chance. They were all shut down.


PLUNA TombstonePLUNA – July 6, 2012
The oldest airline to shut down this year was little PLUNA, the national airline of Uruguay. And with it, goes another tie to legendary VARIG of Brazil. Uruguay is not a big country with Montevideo, its main point of entry, a mere 140 miles east of Buenos Aires. But for years, Uruguay supported its flag carrier. In the mid-1990s, it was privatized with VARIG taking half the company. Its ownership bounced around over the years as VARIG went under, and ultimately it went back to the state. When the state couldn’t find any buyers, it shut the money-bleeding airline down. Some blame Argentina for its protectionist policies supporting its national airline, but in the end, PLUNA just had too much debt and things weren’t going to get any better.


WindJet TombstoneWindJet – August 12, 2012
When Alitalia decides you’re too much of a mess, that doesn’t bode well for the success of your airline. And that’s exactly what happened to WindJet, an Italian airline that lasted a lot longer than most probably would have guessed. Early in 2012, with Sicilian-based WindJet failing, Alitalia decided to take over both that airline and Blue Panorama. The Blue Panorama deal fell apart, but WindJet was still good to go… until the government stepped in. The government decided that Alitalia would have to give up some slots to new operators for the deal to go through. With that caveat, Alitalia decided the deal wasn’t worth it and WindJet shut down. The government tried to get Alitalia to step back in after that but to no avail, and WindJet was gone … with the wind.


Colgan TombstoneColgan Air – September 5, 2012
When most Americans hear the name Colgan Air, they shudder. That’s because Colgan was the owner of the Q400 that plowed into a neighborhood in Buffalo on a dark and stormy night in 2009. But there was a lot more to Colgan than that. The airline was originally based near Washington, DC and spent its years bouncing around with Beech 1900s and Saab 340s to feed Continental and then US Airways and United Express. In 2007, it was bought by Pinnacle and became the Q400 operator for Continental. After a series of mergers, Colgan’s name was to be phased out. When Pinnacle filed for bankruptcy, the decision was made to get rid of all prop flying entirely. This September, the airline was shut down for good.


bmiBaby Tombstonebmibaby – September 9, 2012
Take one airline in a financially precarious place (bmi) and try to come up with a plan to profit. What do you get? You get yet another airline within and airline. *sigh* Amazingly, bmibaby lasted for a long decade. It flew a fleet of older generation 737s from secondary British cities primarily to sun destinations. Ah yes, the time-tested tradition of trying to put a tan on those pale white faces. But bmibaby was never going to beat the charters and true low cost carriers at their games. It somehow survived for a full decade until bmi was sold. Its new parent had new interest in running bmibaby or bmi regional. At least a buyer was found for bmi regional, but nobody wanted to touch bmibaby. Without an operator to be found, the airline was simply shut down.


Air Nigeria TombstoneAir Nigeria – September 10, 2012
Remember Air Nigeria? Probably not. But do you remember Virgin Nigeria? I’m going to guess you do. That airline had a falling out with Sir Richard Branson, so they parted ways (including the ownership stake) and the airline became Nigerian Eagle. Eventually it became Air Nigeria after yet another change. Air Nigeria was a mess. It had financial problems its whole life, and run-ins with the government were regular occurrences. It also suffered through strikes. The airline was simply poorly run, and it finally kicked the bucket after the bungling brass ran out of options.


Comair TombstoneComair – September 29, 2012
This was a death that many expected, but there were still plenty of tears shed when it came. Comair was an early Delta Connection carrier and became synonymous with its mighty Cincinnati hub. It was one of the first to demonstrate the marketing power of the regional jet and ordered a ton of them. Comair was a shining star, and Delta ended up buying the airline. Its employees wanted to be paid better, and the subsequent strike that effectively shut down the Cincinnati hub was a wake up call for mainline carriers to diversify their regionals. But that was just the beginning of a long slide for the airline. In the end, two things led to Comair’s downfall. The Cincinnati hub was slashed and fuel prices skyrocketed. Comair kept shrinking until it was really irrelevant. Delta shut it down as part of its regional realignment because there simply wasn’t a need for the once high-flier.


bmi Tombstonebmi British Midland – October 28, 2012
The death of bmi came with such a whimper that I had completely forgotten that it officially occurred. I believe the final day of the “mighty” BD code was on October 28. After that, all bmi flights were merged into British Airways. I think of bmi as Lufthansa’s folly. When Lufthansa agreed to be forced into buying bmi, it made a mistake. And ever since it bought the airline, it tried everything to sell it. In the end, BA bought it simply for the slots at Heathrow, beating out Virgin Atlantic in the process. Were it not for that Lufthansa deal, bmi probably would have disappeared long ago. But bmi will live on – the regional airline was sold off and is operating independently as bmi regional now.


1Time Tombstone1Time – November 2, 2012
Of all the failures on this list, 1Time’s is the one with the happiest ending. It was just another South African low cost carrier but without a major carrier tie (Mango with South African and Kulula with BA/Comair are the others) and it went under. But there is now hope for the remains of this airline. FastJet, the airline that easyJet is involved with around Tanzania and elsewhere has entered into an agreement to purchase the remains and start flying in South Africa. Keep an eye on FastJet as it grows and tries to make a serious go at a reliable pan-African low cost carrier. From a lot of ashes this year, at least there is one phoenix.

—–
Here are a few others that failed this year, but I don’t have enough to really say about them. Feel free to eulogize if you miss them.

The end of the year is just about here, so now it’s time to do your best Carnac impression and decide what’s in store for next year. What are the big news stories going to be? (I’ll bet we have our first American/US Airways prediction quite quickly.)

On Monday, I’ll be back with my annual post remembering the airlines we lost this year. No post Tuesday while I’m at the Rose Bowl rooting on the mighty Cardinal, but we’ll get back to business as usual next Thursday.

I know I said awhile ago that I would start to write up some of the more interesting stories from Cranky Concierge clients since you all seemed interested, and now I’m finally getting around to it. I figured this light week would be a good one for a story, and this one was so bizarre, that I thought it would be an interesting read.

We had a client who was booked in business class to fly from Beijing to the US on United departing at 5pm. All wasUnited from the Field well until they announced a delay in the gate area. It was just a weather/airport issue and he had no further connections after this flight so it wasn’t a big deal. Then the flight canceled. Uh oh.

Apparently, there was a sick crew member on the flight who wouldn’t be able to travel. With that person in the hospital, the flight couldn’t fly. We received a call in the middle of the night from our client asking for help. United hadn’t even updated this in its own systems yet, so we could only rely on the information he was being given. (This isn’t as uncommon as you might think.) He was told that the flight was now re-scheduled under a new flight number for the following morning at 1030am.

After a long business trip, the last thing our client wanted to do was spend another night in Beijing, hoping that the crew would indeed be ready to fly at 1030am the next day so he asked us to look for options. (In the end, it did get out at 11a, but he didn’t want to chance it.) Pretty much all United flights had already gone for the day except for one full flight to Dulles which was on a several hour maintenance delay. Even if there were seats, he would have had to spent the night at Dulles since he would have gotten in so late, so that was a pretty bad option.

The only other option that night was a flight on Air China to LA and then on United to his destination. (The domestic flight was on a 757 with international-style business class, so this wasn’t a bad option at all.) While I imagine that we could have had United put him on this flight in business class without additional charge because the cancellation was United’s fault, he decided he would rather go in First Class since he was so exhausted. And there was one seat left. With the fare difference of only a couple hundred dollars (and no change fee for this pricey ticket), our client asked us to just reissue the ticket and put him in First Class. This is when things got ugly.

We first had to call United to get them to “uncheck” him in from the original flight. The agent made that happen easily. If you’re showing as checked in on your ticket, you can’t reissue the ticket until it’s back in “open” status. Once that was done, we then reissued the ticket and sent him on his way to Air China with about 2 hours to spare.

Multiple Problems with United’s Systems
Soon enough we were getting frantic calls from our client saying that Air China had nothing in its system. Oh great. We had booked this as a United codeshare because the price was several thousand dollars less, and then we could just reissue the ticket easily. Apparently United’s SHARES reservation system couldn’t handle it. Even though we only showed those flights he wanted in the reservation, United’s system showed him booked on four different flights. One was the new rescheduled morning flight that he didn’t want. There were also a couple of business class seats for the same Air China flight. What a mess. Though we had made changes in our system, apparently SHARES never got the message.

I got back on the phone with United and asked them to fix the problem. They canceled all the other flight segments so only the option via LA was left. I was assured he was all set, so I called him back and told him to have Air China check him in. No dice.

Once again, I got back on the phone with United to find out what happened. Apparently the previous agent just canceled the segments but never bothered to make sure the ticket matched those flights despite my asking. Since one of the extra random segments United had kept in the reservation was the new 1030am flight, United, without our knowing it, took our newly-reissued ticket and reissued it again to put him on that morning flight.

We were completely livid. He had paid extra money to go on these new flights and United just summarily switched it on him. I can understand how it happened since United’s system didn’t cancel it as it should have. But it caused major problems. To compound matters, we were right around an hour before the flight (this took a long time) and the Air China agents were saying they were going to close the flight for check in.

Back on the phone with United, this agent seemed a little sharper. It was a race against time when the agent said she had to call her ticketing services group to get the ticket reissued back to the way we had done it. Meanwhile, an email comes in from the client saying that Air China had closed the check in desk. I told him to hang tight and beg them to stay. (This was’t a hard system cut-off as you’d get in the US, so they had flexibility if they were willing.)

Sure enough, the United agent came back shortly saying the ticket had been reissued. I called my client and he had successfully stalled the friendly Air China agents. They were able to check him in and he was off to the gate for his flight home.

This wasn’t the only problem we had with United’s systems this week. Another client was on a mixed ticket with US Airways and United. It took over an hour to get this sorted out with the US Airways agent saying she had never seen a reservation so messed up. I don’t know what is going on at United, but I really hope it gets fixed.

Over at Cranky Concierge, we’ve been booking a lot of so-called “mileage runs” for clients this month. This happens at the end of every year, but I think we had our most extreme this year where someone needed 36,000 miles and we sent him to Africa and Asia within a few days. Ever wonder how people get to this level of madness? And wait, what is a mileage run anyway? Geoff Fischer (read his previous guest posts) is back with a story about how he became a mileage-runner.

This week is going to be a light one. No post tomorrow, so this one is extra long to last you two days. Hah. Happy holidays.

It all started innocently enough in December 2004. I noticed that I was likely to end the year about 1,000 miles short of both Premier Executive status on United and MVP Gold on Alaska. I didn’t have time for another work trip or vacation, but it seemed a shame to let all the year’s flying “go to waste” by failing to reach those elite tiers. Even worse was the thought of entering 2005 as a lowest-rung elite on my two most frequent carriers, missing out on the upgrades and other perks that were so tantalizingly close. I’d heard about mileage runs – flying solely for the sake of racking up miles. These were the circumstances that first led me to contemplate doing one myself.

Mileage Run via GCMap.com

Year 1
It took a bit of searching to find a destination appropriately far away with reasonable one-way fares. I eventually found good deals on midweek flights to and from Vegas. I wanted to minimize the cost and time away from home and work, so a morning out, afternoon back day trip seemed best. It was $84 for Seattle-Las Vegas on Alaska, and $88 for the return via LAX on United. (I had to return via LAX instead of SFO not for the fare, but because I needed the extra 275 miles.) No, I wouldn’t hit a casino or see a show – I wouldn’t even leave the airport. I had two hours in Vegas to switch terminals and grab some lunch in between.

Flying just to turn around and fly back is surely a bizarre concept to some – probably even many – but it made perfect sense to me. The $200 I’d be spending (including parking, gas, etc.) seemed well worth the comfort of elite status for 2005. So I booked it for a Tuesday, took the day off work, and it went as smoothly possible. I got upgraded to First Class on the Alaska flight down, and had Economy Plus seats on flights back. I made it through a bunch of magazines and other reading material I’d saved up. The United agent looked at me quizzically when I showed up at the gate without a boarding pass, but I explained I’d come in on another airline. The biggest hassle ended up being the incessant slot machine noise by the Ted gates as I waited to board. (It’s a unique form of torture having to hear “WHEEL! OF!! FORTUNE!!!” a thousand times in a row.)

Year 2
A year later, I found myself in a similar position. I had qualified on Alaska but was going to be short about 2,000 miles on United. No time for vacation, and the nonstop flights from Seattle to SFO or LAX wouldn’t earn enough miles – so I had to get creative. I ended up finding that United had cheap midweek fares on connections via SFO to a few smaller Northwest cities. And so for $134 I landed a Tuesday day trip to Boise. I thought that seemed cool, since it was both an airport and a state I’d never been in. Never mind that the scheduled time on the ground in Idaho was barely 45 minutes, as I was flying the same regional jet SFO to Boise and back to SFO. Again, all went smoothly. I got to experience the bathroom and free Wi-Fi at the Boise airport, and secured status for 2006. Win-win.

Year 3
I started to get more selective and picky as I moved from novice mileage runner to intermediate. In March 2007 I was doing a “status challenge” on Alaska, where I needed to fly 8 segments in a certain amount of time to re-obtain MVP Gold status. Trips for work and pleasure got me six of the eight, so all I needed was a cheap, quick roundtrip “segment run”. I was able to find a few options for about $125, but all involved regional jets. While flying to Pasco or Walla Walla had some novelty, I convinced myself it was worth spending more for the comfort of flying a mainline 737-800 to Spokane. I’d never been there either, and with a first class cabin there was a chance I’d get upgraded even as a lowly (not for long!) MVP. So I laid out $165 for a roundtrip from Seattle to Spokane, and did another same-plane turn-around. Got the upgrades both ways and only had to take a few hours off of work.

It Gets Serious
Things got more complicated a few years later. My last business trip of the year was to LA, but a mere roundtrip from Seattle was not going to yield the 5,000 miles I needed no matter how I connected. This time it was United 1K status on the line – the stakes were higher, and more creativity (and spend) was going to be needed. Work obligations meant I didn’t have flexibility on the front end of the trip, but I could route myself however I wanted on the way home. I tried all sorts of circuitous paths via New York, Florida and hubs and spokes in between. It took a fair bit of searching before I honed in on Honolulu. It was a no-brainer: great weather, 767 and 777 widebody service, and upgrades that could be confirmed in advance. Work paid for the flight down to LAX and I paid $386 for LAX-Honolulu-SFO-Seattle. This time I even cashed in some hotel points and stuck around for two whole nights. I spent time on the beach, got to see the Pearl Harbor memorial, and had a pretty good time sipping Mai-Tais and knowing that my status was secure for one more year.

Going Intercontinental
Flash forward just a few months and things looked pretty dire as I looked at my mileage balance the next November. I wasn’t just a few hundred or thousand miles short of 1K. I was going to be more than 20,000 miles short. The rationalization began quickly. I’d worked really hard that year. Hadn’t splurged on anything in a while. I had vacation time to use, though I had been planning to spend Christmas and New Year’s with my family and didn’t have a big trip in mind. Well that changed quickly. Suddenly a trip to Thailand and Singapore seemed like a great idea. One big problem was that upgrades weren’t confirmable. Without giving it much thought I clicked the dropdown box and changed my search from “Economy” fares to “Business.” With that one click, the addiction grew to a new level.

It turned out that there were “discounted” Business class tickets available over the holidays. Not cheap by any means, but cheaper than the rest of the year. And they earn a 50% status mileage bonus, which meant that the 17,000 miles of actual flying would net over 25,000 status miles, getting me over the all-important 100,000 mile mark. I made a trip out of it. Well, as much of a trip as I could since I was forced to fly back before New Year’s in order for the miles to count toward that year. It ended up being seven nights. I had a blast. Turns out the beaches of Thailand are a wonderful place to spend Christmas, though mom still hasn’t forgiven me for being AWOL. It was also my introduction to Singapore, which I loved (and have since been back to for a more proper visit).

This Year, Qatar
So over a decade of flying with various levels of elite status, I’d resorted to mileage runs five times, at increasing levels of extremity. Which brings me to this year. Things are a lot different for me – I moved to a new city for a new job that doesn’t leave me with much time off, and my flying for work has sadly been cut down significantly. Any hope of qualifying for another year as a United 1K was pretty much gone by late springtime. It took a lot of creative weekend trips throughout the year to even get close to hitting the 50,000 mile threshold for mid-level Gold status. And while even my addict’s brain (eventually) accepted that 1K was out of range this year, that didn’t stop it from urging me on to see if I couldn’t find some way to at least get to 75,000 miles for Platinum status.

This year missing Christmas with family wasn’t an option, which meant I’d have to squeeze it in to just a few days. The most comfortable option I found was Tokyo, with several 747 flights on my dates with confirmable upgrades. But I’ve been to Tokyo several times. And I love it, but it isn’t exactly a great winter destination. And it was going to cost $2,200. That was less than the splurge trip to Thailand but more than I could justify this year. A sign that I was recovering from my airline status addiction? Not really. I kept looking (as much as it pained me to pass up flying on the upper deck of the 747), focusing on dots on the United route map I hadn’t been to.

I considered Istanbul and even Lagos before finding Doha. United flies it in a 777 as a continuation of its Washington DC to Dubai flight. I’ve never been there, and the late-December weather seems good. And in a quirk of airline pricing, the fares were even cheaper to go on to Doha than to get off in Dubai. Proving that my addiction is as powerful as ever, I booked it the other day despite having to waitlist for upgrades on the 7,069 mile IAD-DXB-IAD flights. (They did clear later, thankfully.)

When I do the math and say out loud that it’s 47 hours of total travel time for 50 hours on the ground in a random place halfway around the world, I realize that it’s crazy. Those were going to be looooooong flights in coach if they hadn’t cleared. Heck, they’re long flights even in Business class. But I’ll get to catch up on some movies I haven’t seen, and see a new place…. and I’ll have Platinum status next year!

But alas, I know too well that euphoria is short lived. Once that mileage counter resets to zero on January 1, the cycle starts all over again. Once you’re hooked on status, the thought – and sometimes necessity – of a mileage run is usually just a year away.


Geoff Fischer is an aviation and travel enthusiast currently living in the Dallas/Ft Worth area.

[Map via Great Circle Mapper]

On the Spot: Tips for holiday travelersLA Times
A nice write-up that suggest using Cranky Concierge for holiday travels.

Defend yourself against flight delays and cancellations: Cranky ConciergeThe Travel Analyst
I met her at Frequent Traveler University and we did a little interview after. Here’s her write-up.

In the Trenches: Business Hours RevisitedIntuit Small Business Blog
Our business hours work well, but we can do a better job of communicating them I think.

Southwest Says It Doesn’t Have Bag and Change Fees, but It Kind of DoesConde Nast Daily Traveler
Southwest likes to say it has no bag fees, but in reality, it does. And it’s raising them.



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