The EU’s Airplane Carbon Trading Program and What It Means – Conde Nast Daily Traveler
I walk through what’s been doing on with the EU emissions trading scheme and why it was suspended. (This has been one heck of a political brawl.)

In the Trenches: Customer Relationship Management – Intuit Small Business Blog
The time has come to put together a better way to keep track of our customers.

Episode 223 – Nils Haupt from Lufthansa – Airplane Geeks
I was back once again with the Geeks as a co host. This time we had the North American head of PR, Nils Haupt, on the show.