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Cranky on the Web (August 11 – 17)

New statistics say that airlines are losing fewer bags and arriving on time: could it be true?The Patt Morrison Show
I did a radio appearance on our big public radio station here in LA talking about the improved baggage handling numbers.

TurbulenceInformed Traveller on AM770 Calgary
I just got the link to an appearance I did on a Canadian radio show talking about turbulence. A little bit about myths surrounding turbulence and talk about how to prevent injury. You have to scroll through to July 22 before you’ll find the right link.

Children Flying Alone: How Airlines’ Unaccompanied Minor Programs WorkConde Nast Daily Traveler
United messed up big time when it failed to keep a 10 year old in its custody. Here’s how those programs are supposed to work.

In the Trenches: Repeat Customers Are Key to GrowthIntuit Small Business Blog
This past week we followed a conference in Colorado for the third year in a row. That milestone is a great opportunity to look back and see how much we’ve grown.

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