It’s Not Actually News When a Plane’s Landing Gear Doesn’t Go DownConde Nast Daily Traveler
A United Express flight had its nose gear fail to extend earlier this week. This shouldn’t be news.

In the Trenches: Defining RolesIntuit Small Business Blog
Trying to define roles in a small business is tougher than it might seem.

Many cities lose out in Southwest-AirTran mergerUSA Today
I was interviewed about the loss of service from Southwest in smaller cities.