Comments on: Why Delta SkyMiles is Lagging as a Loyalty Program for Non-Elites

By: Al

Al — Tue, 24 Jan 2012 07:59:44 +0000

I have to agree with most people on this blog that the SKY Miles program pretty much sucks. I had 36,000 miles that they took away from me and claimed that I had no activity. I did not fly for 2 years due to the economy, but I still had small amounts of miles accumulating since I had secondary points from hotels added to my account to keep it active.

I found out too late that I could have bought back my OWN miles for $95.00. How convenient. I never got an email that I was about to lose my miles for inactivity, but Delta was kind enough to send me monthly advertising emails to spend money on travel with them.

It gets better. I am on the phone with a Delta customer service agent trying to book a free ticket with the miles I thought I had — she tells me they no longer exist — so would I like to book a ticket anyway and pay for it!

I am not sure what part of NO she didn’t get, but I will definitely avoid Delta at all costs after being treated this way.

I have started another job where I will be traveling extensively again. I know those miles didn’t mean much to this company, but for me it is a missed vacation.

Shame on you DELTA!

Thank you,

Another frustrated airline customer

By: Consumer Mike

Consumer Mike — Thu, 19 Jan 2012 23:54:05 +0000

Your comment really surprises me as getting to the UK with AA has always been no problem for us, given that you book your FF ticket in time. Mid summer with little lead time may have been difficult, I’ll grant you that. I wonder if you tried flying into anoth city then connect with another flight or take a train??

I stand by my opinion that AA is the best loyalty program out there where you can actually book FF seats!

By: mike

mike — Thu, 19 Jan 2012 22:48:32 +0000

DELTA JUST SUCK, Try to book a International business or first class using your miles, GOOD LUCK, NOT GOING TO HAPPEN, NEVER, You will not have Problem with other airline rewards, There’re more, If You are AMEX card holders, Trying to use the Companion ticket?, GOOD LUCK on that also, I tried to redeem the companion ticket 3 months out, 8 months out , NO LUCK, DELTA JUST SUCK. The reason to use the AMEX because they have 5% discount with Fedex (I ship a lot)

By: chuck abbott

chuck abbott — Sat, 23 Jul 2011 22:36:56 +0000

I don’t know so much about Delta but I can tell you that AA is no better. I was looking to use my AA points for two tickets to Manchester England from Denver. They had nothing in the low class and when I looked at the points for round trip they wanted 240k round trip for each of us. I ended up buying tickets on Delta.This is booking over two months ahead. I felt like they were screwing me, what’s more they have lousy service from Denver. Early on this year I had tried to use my points from there to Kauai, and found that they only had about three flights a day to LAX. I could not make any connections to Kauai, What an outfit. I think they will go out of business

By: Mike Beck

Mike Beck — Sat, 18 Jun 2011 02:40:44 +0000

Delta’s slogan and adds about loyalty are a joke. YOu can’t redeem miles. Fares are jacked up based upon time of departure and not discounted for loyal customers.

By: kevin

kevin — Mon, 13 Jun 2011 20:31:41 +0000

Delta has the most redicules and harrable customer service reps ever , and when i asked them to let me take a servey twice they hangup on me today

By: Provenstrategics

Provenstrategics — Tue, 08 Mar 2011 03:00:09 +0000

The skymiles program is rotten. Elite flyers are defined first class seats by anybody who buys a full fare ticket. New ‘policy’ in 2011. The effect is punish loyal flyers, figuring they’re unlikely to abandon their inventory of miles. The reason is to incentivize lower status flyers to wait until late to buy tickets, in return for the reward of an upgrade, luring them to fly or on Delta in the hope of more upgrades. The upgrades are the only reason to fly any carrier…I can fly economy on any carrier. By the way, I’m platinum elite, 1.5M miles, 70K so far this year alone. Lousy, insulting policy.

By: Consumer Mike

Consumer Mike — Fri, 11 Feb 2011 06:07:17 +0000

Vito, Congratulations! You are one smart Consumer!

By: Vito

Vito — Fri, 11 Feb 2011 04:52:00 +0000

I got suckered into Delta with their 25,000 mile roundtrip tickets. What a joke. I started flying Southwest. I know, it’s like riding Greyhound, but they have no baggage fees, no change fees, and their rewards program is extremely straightforward.

So long Delta.

By: Consumer Mike

Consumer Mike — Wed, 09 Feb 2011 04:01:53 +0000

Welcome to the world of DELTA my friend.

Have you ever considered switching airline alliances/teams?