Totally agree – this is nothing that any normal traveller wouldn’t do themselves and it is not interesting. Really cut down on checking this site out and the same is true for a lot of the people I know.

get this magazine on subscription, then you’ll have plenty to read when delayed!

My only question is why on earth Montezuma was traveling from MDW-DFW via MSP, unless this was an end of the year mileage run to maintain his basic Medallion status?

This was just one part of a bigger trip, all on Delta. Unfortunately, there aren’t many great ways to get from Chicago to Dallas anymore on Delta, so this was his best option.

but these types of posts aren’t going to stop.

Keep ‘em coming!

Whilst I appreciate you’ve got to earn a living, this blog has gone from being informative to being a constant advert/self-promotion for your new business venture – no more please!

Somehow I think our definitions of “constant” are very different. I know people don’t come here solely to read about Cranky Concierge, and I’ve only had a couple of posts on it so far. The fact is, I’m really proud of what I’m building here, and I do think that the tales can be helpful to readers, so I want to share on rare occasion.

As Alex said, I am writing detailed posts every weekday (not quite 365!) and though I have limited ad revenue, it’s certainly not paying for the time I pour into this. I love writing the blog, and I love reading the comments, so I want to do whatever I can to make sure that I can continue doing this. That being said, I have a family and I need to make a living.

When I decided to build the Cranky Concierge business, I saw it as a perfect solution. It fits well with what I do here on the blog but on a more personalized level, and it helps me make a living. So I can continue with the blog while I’m helping people. What can be better?

The only impact on you? I’m going to write about it here from time to time, and I’m going to do my best to make it interesting and helpful. From some of the other comments here, it sounds like I’m at least on the right track with the stories I post. I am always open to feedback about how to make it more interesting.

Can that include failed situations as Andrew suggests? Absolutely. I have yet to have a situation that I think has been a complete failure. Sure, not all end the way this one did. I had a client who was flying from LaGuardia to Norfolk on a rainy night, for example, and he was delayed for hours on end. There was nothing I could do for him, sadly. Even though I may have failed to find him an alternative flight, I know that he was very appreciative of the constant communication about what was happening, where his airplane was, etc. They can’t all be miracles, but they can (and should) all be helpful.

There have been situations that could have turned into failure. I had a client traveling in Southeast Asia on an airline that didn’t provide any sort of flight status information. There wasn’t much I could do to help, and if things went wrong, it would probably have been difficult. Fortunately, they didn’t.

Now, if Family Airlines does get started (David), that might be a tough one. Then again, nothing would be tougher than helping the drunk Amish guy, JayB. (I found the story online, hysterical.)

Frank V – I see that you say you’d like more info on problems and how they were resolved. I’ve started posting more frequently on my Cranky Concierge Facebook page, and I’m happy to give more info on there. Just hop on and ask questions if you’re curious about something you see.

So, to conclude, I really appreciate all the comments on this post. I’m happy to try to tweak these posts to make them more interesting, but these types of posts aren’t going to stop. If that’s going to bother you, then I’m very sorry.