Comments on: The Southwest Timetable Winner on the True Meaning of Thanksgiving

By: Danna

Danna — Thu, 22 Jul 2010 15:43:47 +0000

That’s a nice Thanksgiving letter. We’d rather spend our Thanksgiving at home than to get bumped.

By: Pete Mitchell

Pete Mitchell — Sun, 06 Dec 2009 21:14:36 +0000

Southwest….If you have a dollar in your pocket and would rather not travel by Greyhound. Way to ruin what was once a respectable way to travel!

By: CF

CF — Sun, 29 Nov 2009 23:14:29 +0000

Scott Laird wrote:

Robert Stack as in Captain Rex Kramer?

Nope, not the same.

By: Scott Laird

Scott Laird — Sun, 29 Nov 2009 19:17:12 +0000

Robert Stack as in Captain Rex Kramer?

By: Aviatrix

Aviatrix — Sat, 28 Nov 2009 05:19:36 +0000

Did everyone notice the signature on the bottle?

By: Ed Casper

Ed Casper — Thu, 26 Nov 2009 23:57:18 +0000

I wonder if Robert is also eating wild turkey for his Thanksgiving dinner.

By: Tony

Tony — Thu, 26 Nov 2009 13:25:12 +0000

I don’t envy you flying this Thanksgiving, it’s always chaos, no matter which airport you are flying in or out of, or which airline. Just relish the experience as something worthy to blog about… No doubt there will be plenty of time for that, assuming there is an internet connection while you are waiting for the plane to arrive, be cleaned, de-iced, or to board.

It reminds me of a Christmas trip from hell from South Bend (Indiana) down to Fort Lauderdale (Florida) at Christmas a few years ago.

We were due to catch an evening flight out of South Bend to Detroit with Northwest, then take the connection down to Fort Lauderdale. The weather wasn’t great, it was snowing, and the forecast was horrific, with more storms on the way, and all flights were fully booked.

Together with my wife and 3 year old daughter we lined up at the gate ready to board the plane, and were practically the last to board. When it came to our turn, we were told that there were only 2 seats available, and that either 1 of us had to be left behind, or all of us!

Well since the weather was not going to improve and the plane was also about to leave, I had to let my wife and daughter go and try to find another way to get to Florida.

Of course there were no other seats available, either that night or the next morning, but another option did materialize. Northwest offered to pay me (Check) about $300 and found a seat the next morning on a flight from Detroit to Fort Lauderdale. There was of course no seat available to get from South Bend to Detroit. Together with another passenger who was in the same situation, we rented a car, drove the 4 hours in a blizzard to Detroit, checked into a hotel, and I caught the flight down to Florida the following day. It was delayed of course, since there had been a lot of snow, freezing temperatures, and there was a queue a mile long for the de-icing equipment.

By: Oliver

Oliver — Wed, 25 Nov 2009 23:29:49 +0000

Well, Brett, have a great trip despite being on call. Just stay within 3G coverage — hope you have Verizon, not AT&T :)

By: CF

CF — Wed, 25 Nov 2009 22:32:34 +0000

For now, I’m on call 24 hours a day. As you can imagine, my wife isn’t thrilled with that. But I’m working on adding more people as we speak. I have to be careful to add someone who can give great service, and there are some candidates that I think are quite capable so far. But for now, it’s still just me. We’re driving to Phoenix today and I received an urgent call from someone who needed help. I pulled over in (not so) beautiful Beaumont California and whipped out my laptop. Gotta do what I gotta do.

By: Oliver

Oliver — Wed, 25 Nov 2009 20:25:40 +0000

Ron beat me to it — and I should probably ask in yesterday’s post’s comments, but how do you deal with vacation, sickness, sleep? Or have you been able to expand the Concierge business such that there are several crankies staffing the google voice line? ;)