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	<title>Comments on: ANA Takes a Step Toward Global Superstar With Product Changes</title>
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	<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/</link>
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		<title>By: RP</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-91893</link>
		<dc:creator>RP</dc:creator>
		<pubDate>Wed, 13 Jan 2010 18:49:24 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-91893</guid>
		<description>One thing not mentioned in the article is that the business-class seats take up (by far) the largest portion of the space on the aircraft, with the rest being divided between first class, super-economy, and economy seating. The economy seating section looks very small in comparison.

The foot rests - even in economy - is a critical feature for Japanese travelers.  Shorter legs get very fatigued hanging in the air over a long flight. The footrests help them rest their feet, and can be pushed out of the way for a longer-legged passenger.

As for reclining seats - I never recline my seat, because I figure it is discourteous to the person sitting behind me. Even if it&#039;s only a small recline, this feature allows me to do so without intruding into somebody else&#039;s space.</description>
		<content:encoded><![CDATA[<p>One thing not mentioned in the article is that the business-class seats take up (by far) the largest portion of the space on the aircraft, with the rest being divided between first class, super-economy, and economy seating. The economy seating section looks very small in comparison.</p>
<p>The foot rests &#8211; even in economy &#8211; is a critical feature for Japanese travelers.  Shorter legs get very fatigued hanging in the air over a long flight. The footrests help them rest their feet, and can be pushed out of the way for a longer-legged passenger.</p>
<p>As for reclining seats &#8211; I never recline my seat, because I figure it is discourteous to the person sitting behind me. Even if it&#8217;s only a small recline, this feature allows me to do so without intruding into somebody else&#8217;s space.</p>
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		<title>By: Tony Triche</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87393</link>
		<dc:creator>Tony Triche</dc:creator>
		<pubDate>Thu, 26 Nov 2009 21:02:15 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87393</guid>
		<description>Nice but really not that impressive.  I guess the &quot;flying suite&quot; has come full circle, but in all honesty they aren&#039;t as comfortable as the old cradle type First Class seats of yesteryear on carriers like Pan Am and TWA.

It all looks so sterile, and uninviting to me, they remind me too much of the velvet prison known as office cubicles.

**Exception***

I DO like those economy seats, they look like much better offerings than current economy class.  Those Prem seats look pretty comfortable as well.  Very soon, there will be no justifiable reason to pay the $$$ to sit up front.</description>
		<content:encoded><![CDATA[<p>Nice but really not that impressive.  I guess the &#8220;flying suite&#8221; has come full circle, but in all honesty they aren&#8217;t as comfortable as the old cradle type First Class seats of yesteryear on carriers like Pan Am and TWA.</p>
<p>It all looks so sterile, and uninviting to me, they remind me too much of the velvet prison known as office cubicles.</p>
<p>**Exception***</p>
<p>I DO like those economy seats, they look like much better offerings than current economy class.  Those Prem seats look pretty comfortable as well.  Very soon, there will be no justifiable reason to pay the $$$ to sit up front.</p>
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		<title>By: CF</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87159</link>
		<dc:creator>CF</dc:creator>
		<pubDate>Sun, 22 Nov 2009 02:42:33 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87159</guid>
		<description>&lt;b&gt;&lt;a href=&quot;#comment-87153&quot; title=&quot;Go to comment of this author&quot; rel=&quot;nofollow&quot;&gt;BVMS&lt;/a&gt;&lt;/b&gt; wrote:
&lt;blockquote&gt;hey Cranky! do you cover Emirates airlines frequent flyer topics too? I’d love it if ek’d also copy ana’s ideas for coach, biz class, 1st etc.
&lt;/blockquote&gt;
I have written about Emirates product before.  You can see all posts here:
http://crankyflier.com/category/airline/emirates/</description>
		<content:encoded><![CDATA[<p><b><a href="#comment-87153" title="Go to comment of this author" rel="nofollow">BVMS</a></b> wrote:</p>
<blockquote><p>hey Cranky! do you cover Emirates airlines frequent flyer topics too? I’d love it if ek’d also copy ana’s ideas for coach, biz class, 1st etc.
</p></blockquote>
<p>I have written about Emirates product before.  You can see all posts here:<br />
<a href="http://crankyflier.com/category/airline/emirates/" rel="nofollow">http://crankyflier.com/category/airline/emirates/</a></p>
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		<title>By: BVMS</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87153</link>
		<dc:creator>BVMS</dc:creator>
		<pubDate>Sat, 21 Nov 2009 21:32:00 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87153</guid>
		<description>hey Cranky! do you cover Emirates airlines frequent flyer topics too? I&#039;d love it if ek&#039;d also copy ana&#039;s ideas for coach, biz class, 1st etc.</description>
		<content:encoded><![CDATA[<p>hey Cranky! do you cover Emirates airlines frequent flyer topics too? I&#8217;d love it if ek&#8217;d also copy ana&#8217;s ideas for coach, biz class, 1st etc.</p>
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		<title>By: CF</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87145</link>
		<dc:creator>CF</dc:creator>
		<pubDate>Sat, 21 Nov 2009 17:44:57 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87145</guid>
		<description>&lt;b&gt;&lt;a href=&quot;#comment-87115&quot; title=&quot;Go to comment of this author&quot; rel=&quot;nofollow&quot;&gt;sntheorist&lt;/a&gt;&lt;/b&gt; wrote:
&lt;blockquote&gt;Hhm, I am wondering about the recline of those new economy seats. I couldn’t find anything on this in the ANA announcement. The backs of these seats don’t move, so the recline must be ‘internal’ a la Thompson and probably isn’t big. Recline is the #1 thing for me (not legroom, as I am not very tall). I just can’t sleep if the seat does not recline considerably.
&lt;/blockquote&gt;
You&#039;re right, it is an internal recline.  You can get an idea from the pic at this link, but it&#039;s hard to know if that&#039;s the full recline or not:
https://www.ana.co.jp/int/svc/en/new_brand_2010/y_class.html

You would think that with 34&quot; pitch, they&#039;d be able to have it recline more than the airlines who try this with lesser pitch, but I don&#039;t know for sure.  

&lt;b&gt;&lt;a href=&quot;#comment-87116&quot; title=&quot;Go to comment of this author&quot; rel=&quot;nofollow&quot;&gt;Gary Leff&lt;/a&gt;&lt;/b&gt; wrote:
&lt;blockquote&gt;But where ANA really needs to focus in first class is ground service.  Remains to be seen how much of an improvement this’ll be on the ground.&lt;/blockquote&gt;
Did you look at the suite check-in and the suite lounges?  It seems like they&#039;ll be really on top of their game in Tokyo, but that doesn&#039;t really apply to the rest of the system.  What aspect needs the most help in your opinion?</description>
		<content:encoded><![CDATA[<p><b><a href="#comment-87115" title="Go to comment of this author" rel="nofollow">sntheorist</a></b> wrote:</p>
<blockquote><p>Hhm, I am wondering about the recline of those new economy seats. I couldn’t find anything on this in the ANA announcement. The backs of these seats don’t move, so the recline must be ‘internal’ a la Thompson and probably isn’t big. Recline is the #1 thing for me (not legroom, as I am not very tall). I just can’t sleep if the seat does not recline considerably.
</p></blockquote>
<p>You&#8217;re right, it is an internal recline.  You can get an idea from the pic at this link, but it&#8217;s hard to know if that&#8217;s the full recline or not:<br />
<a href="https://www.ana.co.jp/int/svc/en/new_brand_2010/y_class.html" rel="nofollow">https://www.ana.co.jp/int/svc/en/new_brand_2010/y_class.html</a></p>
<p>You would think that with 34&#8243; pitch, they&#8217;d be able to have it recline more than the airlines who try this with lesser pitch, but I don&#8217;t know for sure.  </p>
<p><b><a href="#comment-87116" title="Go to comment of this author" rel="nofollow">Gary Leff</a></b> wrote:</p>
<blockquote><p>But where ANA really needs to focus in first class is ground service.  Remains to be seen how much of an improvement this’ll be on the ground.</p></blockquote>
<p>Did you look at the suite check-in and the suite lounges?  It seems like they&#8217;ll be really on top of their game in Tokyo, but that doesn&#8217;t really apply to the rest of the system.  What aspect needs the most help in your opinion?</p>
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		<title>By: Gary Leff</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87116</link>
		<dc:creator>Gary Leff</dc:creator>
		<pubDate>Sat, 21 Nov 2009 01:36:35 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87116</guid>
		<description>Crazy thing is this really isn&#039;t that much of an improvement for first class.  ANA came out with a really innovative product 6+ years ago in first, it&#039;s still quite good, and they&#039;re also the best food in the sky.

Sure, this new first will be &#039;better&#039; and it&#039;s time for an update.  But where ANA really needs to focus in first class is ground service.  Remains to be seen how much of an improvement this&#039;ll be on the ground.  

Business looks great, not really innovative but a huge leap forward compared to their angled flat product.  And of course there are big advances in the other two lesser cabins.

Always love it when airlines make product improvements, rather than cutbacks!</description>
		<content:encoded><![CDATA[<p>Crazy thing is this really isn&#8217;t that much of an improvement for first class.  ANA came out with a really innovative product 6+ years ago in first, it&#8217;s still quite good, and they&#8217;re also the best food in the sky.</p>
<p>Sure, this new first will be &#8216;better&#8217; and it&#8217;s time for an update.  But where ANA really needs to focus in first class is ground service.  Remains to be seen how much of an improvement this&#8217;ll be on the ground.  </p>
<p>Business looks great, not really innovative but a huge leap forward compared to their angled flat product.  And of course there are big advances in the other two lesser cabins.</p>
<p>Always love it when airlines make product improvements, rather than cutbacks!</p>
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		<title>By: sntheorist</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87115</link>
		<dc:creator>sntheorist</dc:creator>
		<pubDate>Sat, 21 Nov 2009 01:34:13 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87115</guid>
		<description>Hhm, I am wondering about the recline of those new economy seats. I couldn&#039;t find anything on this in the ANA announcement. The backs of these seats don&#039;t move, so the recline must be &#039;internal&#039; a la Thompson and probably isn&#039;t big. Recline is the #1 thing for me (not legroom, as I am not very tall). I just can&#039;t sleep if the seat does not recline considerably.</description>
		<content:encoded><![CDATA[<p>Hhm, I am wondering about the recline of those new economy seats. I couldn&#8217;t find anything on this in the ANA announcement. The backs of these seats don&#8217;t move, so the recline must be &#8216;internal&#8217; a la Thompson and probably isn&#8217;t big. Recline is the #1 thing for me (not legroom, as I am not very tall). I just can&#8217;t sleep if the seat does not recline considerably.</p>
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		<title>By: CF</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87113</link>
		<dc:creator>CF</dc:creator>
		<pubDate>Sat, 21 Nov 2009 01:08:09 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87113</guid>
		<description>&lt;b&gt;&lt;a href=&quot;#comment-87112&quot; title=&quot;Go to comment of this author&quot; rel=&quot;nofollow&quot;&gt;Jordan&lt;/a&gt;&lt;/b&gt; wrote:
&lt;blockquote&gt;I think KT74’s comments are spot on!!  ..and he is correct regarding the Delta layout!  (on their 767-400s)  He is talking about Layout, not space!&lt;/blockquote&gt;
Yes, that&#039;s fine.  I don&#039;t recall saying that this was the first time anyone had ever used this layout?

&lt;blockquote&gt;I continue to be amazed at how Cranky can trash (and offer up biased reports time and time again) this time with JAL off the bat, and yet totally ignore JL’s upgrades.    http://www.jal.co.jp/en/inflight/inter/&lt;/blockquote&gt;
Hmm, welcome to Cranky.  Apparently you haven&#039;t been reading very long, because I most certainly did cover the JAL seats when they were launched last year.  Have a read:
http://crankyflier.com/2008/06/17/japan-air-lines-rolls-out-new-first-and-business-class-seats/

&lt;blockquote&gt;Based upon what I have read over the past year on this site.  Whereas Cranky clearly knows the US domestic market!  Its also clear that he does not travel much overseas…..and his blatant nonstop trashing of Virgin America is proof of this.   As I mentioned before several months ago.  Richard Bransons dream was to launch a US based Virgin airline.  Its a dream (something “most” Americans do not understand the concept of) that he would sink $1 billion dollars into a hole to make it happen!  ..its been a long fight, and worth it, regardless of the outcome in the future.  Understand the parent company, to understand the product!!!&lt;/blockquote&gt;
I fail to see how just because Richard Branson has a dream, I shouldn&#039;t be able to trash it?  If he wants to drop a ton of money into an airline, he&#039;s more than welcome to do so.  I will continue to say I think it&#039;s a dumb idea.  Also, I&#039;m not quite sure why this means I don&#039;t travel much overseas, but I suppose that&#039;s a discussion for another time.

By the way, of course this site has bias.  People don&#039;t come here to read the news.  They come here to read my opinion and the opinion of all the commenters.  All comments are welcome, and when there are civilized disagreements, it&#039;s at its best.</description>
		<content:encoded><![CDATA[<p><b><a href="#comment-87112" title="Go to comment of this author" rel="nofollow">Jordan</a></b> wrote:</p>
<blockquote><p>I think KT74’s comments are spot on!!  ..and he is correct regarding the Delta layout!  (on their 767-400s)  He is talking about Layout, not space!</p></blockquote>
<p>Yes, that&#8217;s fine.  I don&#8217;t recall saying that this was the first time anyone had ever used this layout?</p>
<blockquote><p>I continue to be amazed at how Cranky can trash (and offer up biased reports time and time again) this time with JAL off the bat, and yet totally ignore JL’s upgrades.    <a href="http://www.jal.co.jp/en/inflight/inter/" rel="nofollow">http://www.jal.co.jp/en/inflight/inter/</a></p></blockquote>
<p>Hmm, welcome to Cranky.  Apparently you haven&#8217;t been reading very long, because I most certainly did cover the JAL seats when they were launched last year.  Have a read:<br />
<a href="http://crankyflier.com/2008/06/17/japan-air-lines-rolls-out-new-first-and-business-class-seats/" rel="nofollow">http://crankyflier.com/2008/06/17/japan-air-lines-rolls-out-new-first-and-business-class-seats/</a></p>
<blockquote><p>Based upon what I have read over the past year on this site.  Whereas Cranky clearly knows the US domestic market!  Its also clear that he does not travel much overseas…..and his blatant nonstop trashing of Virgin America is proof of this.   As I mentioned before several months ago.  Richard Bransons dream was to launch a US based Virgin airline.  Its a dream (something “most” Americans do not understand the concept of) that he would sink $1 billion dollars into a hole to make it happen!  ..its been a long fight, and worth it, regardless of the outcome in the future.  Understand the parent company, to understand the product!!!</p></blockquote>
<p>I fail to see how just because Richard Branson has a dream, I shouldn&#8217;t be able to trash it?  If he wants to drop a ton of money into an airline, he&#8217;s more than welcome to do so.  I will continue to say I think it&#8217;s a dumb idea.  Also, I&#8217;m not quite sure why this means I don&#8217;t travel much overseas, but I suppose that&#8217;s a discussion for another time.</p>
<p>By the way, of course this site has bias.  People don&#8217;t come here to read the news.  They come here to read my opinion and the opinion of all the commenters.  All comments are welcome, and when there are civilized disagreements, it&#8217;s at its best.</p>
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		<title>By: Jordan</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87112</link>
		<dc:creator>Jordan</dc:creator>
		<pubDate>Sat, 21 Nov 2009 00:47:57 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87112</guid>
		<description>I think KT74&#039;s comments are spot on!!  ..and he is correct regarding the Delta layout!  (on their 767-400s)  He is talking about Layout, not space!

ANA basically copied Swiss, and improved upon it!


I continue to be amazed at how Cranky can trash (and offer up biased reports time and time again) this time with JAL off the bat, and yet totally ignore JL&#039;s upgrades.    http://www.jal.co.jp/en/inflight/inter/  Its clear that NH blows JAL out of the water, but their upgrades are still far superior to ALL US carriers, and it should be noted!

Based upon what I have read over the past year on this site.  Whereas Cranky clearly knows the US domestic market!  Its also clear that he does not travel much overseas.....and his blatant nonstop trashing of Virgin America is proof of this.   As I mentioned before several months ago.  Richard Bransons dream was to launch a US based Virgin airline.  Its a dream (something &quot;most&quot; Americans do not understand the concept of) that he would sink $1 billion dollars into a hole to make it happen!  ..its been a long fight, and worth it, regardless of the outcome in the future.  Understand the parent company, to understand the product!!!

Sometimes Im just beside myself when I read this site!...BUT.  CF is great when he sticks to the domestic market!.</description>
		<content:encoded><![CDATA[<p>I think KT74&#8217;s comments are spot on!!  ..and he is correct regarding the Delta layout!  (on their 767-400s)  He is talking about Layout, not space!</p>
<p>ANA basically copied Swiss, and improved upon it!</p>
<p>I continue to be amazed at how Cranky can trash (and offer up biased reports time and time again) this time with JAL off the bat, and yet totally ignore JL&#8217;s upgrades.    <a href="http://www.jal.co.jp/en/inflight/inter/" rel="nofollow">http://www.jal.co.jp/en/inflight/inter/</a>  Its clear that NH blows JAL out of the water, but their upgrades are still far superior to ALL US carriers, and it should be noted!</p>
<p>Based upon what I have read over the past year on this site.  Whereas Cranky clearly knows the US domestic market!  Its also clear that he does not travel much overseas&#8230;..and his blatant nonstop trashing of Virgin America is proof of this.   As I mentioned before several months ago.  Richard Bransons dream was to launch a US based Virgin airline.  Its a dream (something &#8220;most&#8221; Americans do not understand the concept of) that he would sink $1 billion dollars into a hole to make it happen!  ..its been a long fight, and worth it, regardless of the outcome in the future.  Understand the parent company, to understand the product!!!</p>
<p>Sometimes Im just beside myself when I read this site!&#8230;BUT.  CF is great when he sticks to the domestic market!.</p>
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		<title>By: Randy</title>
		<link>http://crankyflier.com/2009/11/20/ana-takes-a-step-toward-global-superstar-with-product-changes/comment-page-1/#comment-87110</link>
		<dc:creator>Randy</dc:creator>
		<pubDate>Fri, 20 Nov 2009 22:57:22 +0000</pubDate>
		<guid isPermaLink="false">http://crankyflier.com/?p=3924#comment-87110</guid>
		<description>2-4-3 is how Air New Zealand first had their 747-200&#039;s in the 1970&#039;s and are currently pondering going back to on the 777.  Great for a couple, or families, and no dreaded double middle seat, two seats away from an aisle, as Cranky pointed out.</description>
		<content:encoded><![CDATA[<p>2-4-3 is how Air New Zealand first had their 747-200&#8217;s in the 1970&#8217;s and are currently pondering going back to on the 777.  Great for a couple, or families, and no dreaded double middle seat, two seats away from an aisle, as Cranky pointed out.</p>
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