Talk about too little too late. Next time try to get your reply in within the first week of a post.

We encourage everyone to give us a first chance, another chance or simply the last chance to wow you. If you do happen to come across something that bothers you, do not hesitate to bring it to our attention before negatively blogging about us. You may also reach our consumer relations via our website, Spiritair.com by selecting the ‘Help’ tab at the top right corner of the home screen. In the search box please type contact us and select the ‘question/comment’ tab. We are committed to correcting our mistakes.

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Corporate Consumer Relations
Spirit Airlines

I used to think you could Ryanair (yeah, I made it a verb) customers to no end as long as the fare was low enough, but NK seems to have antagonized their customer base away.

I think that the Ryanair demographic (ie drunken yobbos wanting a one hour flight to somewhere where they can get falling down drunker than they started) is not selected from the sharpest knives in the drawer. They probably think that the Ryanair staff are uber competent and friendly.

I don’t think that the US has enough flyable destinations with exceptionally cheap booze to attract that demographic.

Massive fine? Are you kidding? That amount is the equivalent of their CEO’s yearly benefit package (NOT including options). Laughable. They’ll book it as misc office costs and consider it cost of doing their profitable business of screwing pax. DOT has no teeth.

Well, it’s still the largest they’ve ever put out there for this kind of offense. True that it’s nothing compared to the maintenance fines that go out . . .

Nicholas Barnard wrote:

I wonder if they’ll do a “we paid for the bailout but you don’t have to” sale or something like that.
They’re known for taking any publicity they can get.

It sounds like you need to be working there! This is right up their alley.

JayB wrote:

Since July 1, this represents the 7th consent order DOT has issued against the more commonly-known air carriers: UA, regarding full-fare advertising, another for code-share disclosure; CO, for internet advertising; US, for code-share disclosure; HA, for code-share disclosure; DL, for denied boarding matters.
When you look at these cases, honestly, doesn’t every air carrier do about the same thing?

This one is more wide-ranging than the others by a long shot, but yeah, everybody screws up. A lot of these Spirit fines are the same crap everyone gets – like the advertising thing. But some are more serious, and that’s why this one is worth keeping an eye on, I think.

Rob wrote:

But do any airlines actually do this? I’ve never seen option A or B, and I fly about 18 roundtrips a year.

If they aren’t doing it, then you should write the DOT and let them know!

But do any airlines actually do this? I’ve never seen option A or B, and I fly about 18 roundtrips a year.

Often (a) would be printed in the ticket jacket that the agent would put your boarding passes and baggage claim tags in.